Hears a funny call for you from a customer

I had a call once with a lady she must have not spoke english very well or understood it for that matter. I asked her for her wireless #. her response. "what?" again I asked and again she said "what?" I continued this for no word of a lie 5mins. She had some strange music that sounded like polka/salsa music blaring in the background. I finally got her info and she said she wanted to make a pymnt. I asked how she'd like to mk the pymnt and again "WHAT?" over and over again I asked her and got the same response. By this time I was yelling into the phone. She gv me the info and then I asked if she was wanting to pay the bal of $xx.xx. again. "WHAT?" I repeated this for another 5 mins. By this time i'm bashing my head on my desk in frustration. the music in the background was still blaring. Then I offered her confirmation # and again "WHAT?" I was like "do you want ur confirmation #?" Finally after a whole wack of times repeating that Q she heard me. Then In the middle of giving her confirmation # she kept repeating back completely diff #'s back to me and i was like "noooo 2-3- etc" She was like "5-4- etc". I was like "No2-3- etc." Again she kept repeating diff #'s. offered to txt the confirmation #. cust didn't know how to retrieve txt msg's so she declined. told her I can walk her through that. again "what?" I tell yeah. I was ready to pull out my hair. My TL wanted to know why I was yelling at the cust. I told her she can't hear me. everyone else is in tears laughing so hard and so was I I had to hit mute many times to prevent myself from laughing over the phone. What a call. LOl

I'm sure you could have laughed, you customers response would have been . . . WHAT?

The other day I get a call from gentleman that cannot make or recieve calls from his Verizon landline. Now I work in tech support for TDMA AT&T cell phones. I advised the customer to call the Verizon landline department. He tells me that the two are related. I tell him (more than once) that AT&T wireless has nothing to do with Verizon landlines. Then he wants to know where the problem is.like where in the phone lines is the communications breaking down, near his house or closer to the store itself.sheesh. Took me a long time to make him understand if you buy something from K-Mart you can't return it to Wal-Mart!

There is a break in the communication from the satellite to his landline, he needs to plug his telephone into his satellite box to strengthen his signal inside. If he is standing outside this should not be a problem. His phone should be connected directly to the satellite box, and with a cable no more the 10feet long, or there is too much signal degredation. If he has the phone plugged into the wall jack, then he should wait at least a week for the phone to reconfigure (it's a long download). If after a week his phone does not still work, he should contact the local waterbed store and demand that they come out and look at it for them. If he does not have a satellite box, then he should bake it in his oven, preheated to 400 degrees, for no more then 5 minutes (ovens may vary, so readjust time based on cooking trends), afterwhich he should carefully take the phone outside to let it cool and reconnect to the satellite from there.

Hears a funny call for you from a customer

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