Hears a funny call for you from a customer

haha.. thats awesome. ever try to get an old lady to program a moto v60? haha.. they press menu (1st step) and they don't wanna push any other buttons for fear of messing up their menu. i'm like wtf and say ignore the screen for the moment. then i ask the old lady to enter the series of numbers and the cust states how is she suppost to know what number she put in if she ignores the screen? eventually, after 20 minutes of the same BS i just asked her to goto a store.. wasn't really funny.. just fustrating more or less.. lol

unless you have a healthy young person, it's a frustrating time with a v60. I hate the guys that are keepsaying "I AM punching it in fast enough." what can you say? uh...no you're not sir.

you do things the hard way... if the customer cant get the init string in the allotted 16 seconds... get the ESN and select new equipment and new purchase... save and close...viola... OAP is sent to that ESN...just like it was a new account activation...

ahh...but to insure OCR we must manually program!

yeah after a few difficult times in getting customers to manually program those phone, i brightened up and got the customers to write down the string of numbers.. but still got the dumbas*es who still didn't know what to do.

as most of you know i am in tech support i had a rep call me yesterday stateing customer can not send or recive text messages after looking at the account there was a future date rp change in the system the last rep removed his sms plan. after looking over the account i informed the rep that the coustomer would not be able to send text again till 4/25 unless you readd and sms soc to the account

Call comes in on the 4th of july. Very Intoxicated older gentlemen enthusiatically informs me he has an invention that will revolutionize the cell phone industry. And to top it off he was willing to give it to me (cingular) absolutly free. He didn''t even want credit for it......
His invention, or idea as it was, was a cell phone with larger buttons so that while intoxicated it wasn't so freaking hard to dial.

.....
wow.

A very upset East Idian gentlemen, contacted my department (customer relations) because of excessive charges on his invoice. I reviewed with the gentlemen the invoice, and so no immeadiate errors. So I asked him where the errors were occuring. The man advised me that there were several hundred minute and more calls to india that he feels were just added to his bill because of his nationality.
I reasured him several times that the calls appeared on his invoice because they were made from his handset, not because of his nationality. The customer simply would here nothing of this and demanded I credit back the $1000 he was charged.
Thinking to go a little farther into the problem i contacted my support team he analyzed the call detail and determined that all calls were made in fact from his phone and sim.
At this point the customer stopped struggling and informed me " Well that is just fine sir. But know that I am not happy with you. And God is not happy with you" and promptly disconnected.

just had one of the calls i hate the most...

cust: "uhh...i got my bill today and i usually pay $100.00, but my bill is like, $250.00."

silence...

me: "what do you want me to do about it?"

cust: "can you lower it somehow?"

me: "no"

holy smokes!

I had a conference call with orange care trying to explain to a guy the prorated invoices after migration. he claims that were "double-dipping" me and the oprange rep were explaining the bills. I went over details such as the prorated amount compared to his regular MSC and he would not get it! i can't even explain how dumb and rude this guy was! i'd try and make this post funny, but it was way too exhausting.

Hears a funny call for you from a customer

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