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elmo01
Posts: 2202
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
 
Wed Apr 19, 2006 6:32 pm |
easy answer to that call is
you paid for service to the date of migration...
point out where the service stop date is on the invoice...
with orange on the line have them point out where the service start date is...
I have repeated this procedure several times...works like a charm...
*sometimes* the caller thinks the right hand will not talk to the left and is trying to pull something...most often when I point out the service dates it falls into line
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steva11
Posts: 1685
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Apr 19, 2006 6:59 pm |
dude! the orange rep was on the line also and the cust had the bill in his hand. I was saying "see, it was charged 'till the 16th when your billing cycle ended on the 24th." I thought after awhile he just didn't want to admit his mistake, but he was so adament about it, even with myself and the orange rep explaining dates. I said "see, you weren't charged the 74.99, you were charged 56.XX" and he still was saying we double-charged him!
my favorite line from him was...
"I will light my fire...(pause)...I will light my fire."
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elmo01
Posts: 2202
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Apr 20, 2006 6:51 am |
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thats what I thought... sounds like the caller as fishing for credit
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thespecialist
Posts: 19
Phone Model:
Sony Ericsson W600i
Service Provider:
Rogers |
Fri Apr 21, 2006 11:58 am |
 Also posted in Hali
I mean seriously where do some of these people get off? had a fella last nite try to escalate because i let slip the ol zed. the guy freaked. Im all 'Yes sir I am from canada sir, Yes sir I know in America its pronounced Zee, yes sir and again i apologize for the mix up, I understand sir hate canadians, yes sir. My supervisor sir? well if indeed you feel its nescessary *shrug* -place him on hold- line dropped. called him back as per policy, yelled into the phone "STOP HARRASSING ME CANADIAN!!!"
......wow
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elmo01
Posts: 2202
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Apr 21, 2006 1:07 pm |
dounds like a call I had once... same thing... and he was nasty!!
I lost it a bit and told him I speak english not American....
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thespecialist
Posts: 19
Phone Model:
Sony Ericsson W600i
Service Provider:
Rogers |
Fri Apr 21, 2006 7:14 pm |
| elmo01 wrote: | dounds like a call I had once... same thing... and he was nasty!!
I lost it a bit and told him I speak english not American.... |
ROFL thats the best answer ive heard yet!!!
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neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Fri Apr 21, 2006 7:43 pm |
| thespecialist wrote: | Also posted in Hali
I mean seriously where do some of these people get off? had a fella last nite try to escalate because i let slip the ol zed. |
In all fairness, "zed" sounds more educated than "zee," and it's harder to confuse "c" with "z" when you say "zed." So keep at it. (Dumb Americans.)
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Cptech31
Posts: 591
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Apr 21, 2006 10:29 pm |
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hey now don't dis the americans yea some are stupid id-10-t's but you get that in any country i don't dis america or canada i was born in the Unitated States but my father family background is canadian
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elmo01
Posts: 2202
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Apr 22, 2006 8:48 am |
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not dissin 'mericans....just the obstinate ones... hey we got em too!!!
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steva11
Posts: 1685
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sat Apr 22, 2006 3:19 pm |
I always tell people i'm in nova scotia. I usually get 1 of two responses...
1. uh...yeah...nova scotia...what state is that in.
2. canada? i love canada!
i don't think i've ever had anyone get mad. two people have guessed i was canadian twice.
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Home > Cell Phone Forums > Carriers Talk > CSR Talk > Hears a funny call for you from a customer |
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