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Message |
Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
 
Fri Apr 28, 2006 6:49 am |
| Quote: | quote="elmo01
strange brew was one of the greatest movie of the 80's or even ever lol
calls i love
me: ty for calling cingular .......... bal h blah blah
them: yes my phones not working it blah blah blah
me: are you calling me from that device
them : no
thank god
me: ok do you have that phone w/ you ?
them: no im at work, and its at home
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Or the ones that call in and the device is in another state or country
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Thu May 04, 2006 8:55 am |
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Then you have the people that are calling in about a service issue in a certant area they get bad service but they can provide and address or location info but they demand you fix the problem but they are not there anymore and also state they will not be going back to that area for a long time
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu May 04, 2006 10:44 am |
| Cptech31 wrote: | | Then you have the people that are calling in about a service issue in a certant area they get bad service but they can provide and address or location info but they demand you fix the problem but they are not there anymore and also state they will not be going back to that area for a long time |
I have had that call...I told the caller not to worry... he wouldnt be having that problem for a while....
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Thu May 04, 2006 1:07 pm |
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hears a funny call i got today cust when placeing an out bound calls get there vm all the time did troubleshoot device and service asked the customer what the number they were dialing was and they were trying to call there ctn from there wireless dialing the wrong number when trying to call home she when they dialed there ctn they were trying to call themself and got vm cust started busting up laughing when they relized this
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neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Sat May 06, 2006 1:58 pm |
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W-what?
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sun May 07, 2006 3:30 pm |
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some lady called 'cause she was outside california and she's on a local plan that only includes CA, but she wanted to know if MTM still applied. when i asked for the 4 of her social she got mad at me, then finally gave it. she had been talking on her phone a lot and it was so satisfying telling her anything outside CA was a roaming rate.
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mjuberg
Posts: 4
Phone Model:
Rokr E1
Service Provider:
Rogers |
Wed May 10, 2006 1:38 am |
I work for Cingular in ther save department so yesterday i got this call from a customer
Me: Thanks you fro calling blah blah blah
Customer: I wanna cancel my acct
(Insert random loyalty statements, empathy statements and save offers)
Customer: NO! NO!NO! i just wanna cacel my acct. And i want it cancelled today!!!!!!!!
Me: No problem sir. I was just wondering are you on you wireless device at the moment?
Customer: No know please just cancel the acct!!!!!!!!!
Me:Sure no problem :(Anything to shut customer up at this point)
Process request for cancellation
Me: Well SIr i'm just waiting for that to clear the systems while we wait i just wanan set some expectations with you just so you no
****CLICK*****DEAD AIR******
STUPID AMERICAN ON HIS STUPID PHONE 
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed May 10, 2006 2:06 pm |
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he'll prababley be calling next month asking "Why was i billed for the whole month!?"
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue May 16, 2006 9:23 pm |
a woman called in asking if she can use her phone to call ireland. I asked for her #, she gave me a funny #. I found out that is visiting the US from Ireland, and her wireless service is based in ireland.
how am i supposed to know if her account is provisioned and she couldn't even tell me the model of her phone!
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xXHBombXx
Posts: 11 |
Wed May 17, 2006 3:34 pm |
[quote="Cingularity"][quote="Cptech31"]customer: why is my bill so high?
Rep : it looks like there have been data transfer charges
Cust i only downloaded one thing why is my bill $14,000.00
Rep: what did you download
Cust i tied my phone into my computer and used it as a modem and downloaded a movie
Rep which movie
cust: Lord of the rins fellowship of the rings (1.4gb file size) cust did't know how big the file was
Rep: how long did it take you to download
cust: 3 days
Rep data charges were for the data transfered from the internet throught the phone to your computer
cust did not understand that she was charged per kb at that time .03 per kb
wow who provisioned her with isp.cingular for the data connect? People don't just have that feature for no reason
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Home > Cell Phone Forums > Carriers Talk > CSR Talk > Hears a funny call for you from a customer |
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