| Author |
Message |
Cptech31
Posts: 573
Phone Model:
LG
Service Provider:
Hmm what service |
 
Sat Jan 07, 2006 10:08 am |
Cust calls in can't get her v551 to close cust stated there was a forcefield preventing her from closeing her clamshell   And i am also a Cingular CSR/Tier II Tech Support Rep
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elmo01
Posts: 2182
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Jan 07, 2006 10:42 am |
or the "voices" are making him call 1-900 numbers and she can call 1-900 numbers from his cel and now "they" are angry
time to adjust the tinfoil
Blue care here
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Cptech31
Posts: 573
Phone Model:
LG
Service Provider:
Hmm what service |
Sat Jan 07, 2006 1:03 pm |
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it would be nice when they come out with a interglatic roaming rate plan hehe here is anot one that is funny had a rep submit a tech trouble case on a motorola v551 as he/she could not figure out how to put a roll of film in the digital camara this was a tech case that was submitted by a rep after you read this please try to stay in your chair as this in one of the training class i presented tech support info to i had all 25 new hire reps fall out of there chair laughing
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steva11
Posts: 1688
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Mon Jan 09, 2006 11:03 pm |
it's stuff like this that really makes my job enjoyable.
one of my favorites:
a guy and his wife call up because they want to switch phones on account. I told the customer to switch sim cards and he'll be set. he had a nokia and a samsung. customer starts arguing with me that the sim cards are not compatible. I told him as long as the phones are ATTW, all he needs to do was switch the sim cards.
...the customer said that cingular store reps activated the nokia but he's been unable to get any service on it...
so the guy hands the landline to his wife while he takes the sim card out of the nokia. he's having a lot of trouble. his wife says "he's yankin' on it". the customer comes back on the phone, yelling that the sims aren't comapatible. the nokia sim is the size of the a matchbook, where the samsung is the size of a postage stamp.
I have NO idea what he's talking about!
so i ask him to find me the model #, under the battery. he can't find it, but he finds an ESN...ESN!!
...but the reps in the store said they activated it on the account, and he says he pulled out a matchbook sized sim card! 
so I don't know what the hell he pulled out of his phone, but i'm sure it's not going to be working any more!
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue Jan 10, 2006 12:24 pm |
he pulled out the battery Einstein ...................
my fav was this old hill billy called in and was mad his phone wasnt working, and how he spent all this time and money at the store and blah blah blah , i asked
"whats not working about it"
he said "it just dont work.... i keep hitting this damn red button and it wont power on "
i tell him to push and hold the green button the next thing i hear is
" oh nevermind" and then he hung up
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elmo01
Posts: 2182
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Jan 10, 2006 12:54 pm |
or the Florida customer that calls me asking about the international long distance charges on his girlfriends phone....
thae call were to jamaica...a sex line that was well documented here... I advised him that they were valid charges... he kept disputing the charges to the tune of over 500 bux... he passed the phone to his girlfriend and she wanted to have a go at me...she asked what the were for and why it was charging so much... I told her it was an adult line ... she put the phone down and smacked the poor guy silly...in the course of the shouting I'm also heaing glass shatter and stuff...
she calmly picked the phone up and said that will be all...
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elmo01
Posts: 2182
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Jan 10, 2006 1:46 pm |
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I moved this topic here as it is more appropriate
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Cptech31
Posts: 573
Phone Model:
LG
Service Provider:
Hmm what service |
Wed Jan 11, 2006 10:40 am |
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one of the all time fav my phone don't work and i just got it i can not make or recive calls. it was working fine when i got it from the store when asked of the customer have you had a chance to put the phone on to charge as it only has enought power to activate it from the manf cust says i didn't you had to charge these things
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elmo01
Posts: 2182
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Jan 11, 2006 11:36 am |
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or the old standard... cust calls with something wrong... you ask the standard question... are you on your cell phone right now...answer no.... OK I need you to power off the phone..... dead air
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Cptech31
Posts: 573
Phone Model:
LG
Service Provider:
Hmm what service |
Wed Jan 11, 2006 11:50 am |
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I love that one asave me the time to troubleshoot the device. or you ask them for a call back number to reach them on and they give you there cellphone which they are haveing problems with and you are unable to call them back as they can't make or recive call and can only call 611 off there phone
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