| Author |
Message |
t.heshka
Posts: 5
Phone Model:
Nokia 6620
Service Provider:
Rogers Wireless |
 
Sat Jan 14, 2006 10:40 pm |
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Hello I was just wondering if the CSR's would please make a list of Websites/Databases, etc.. that they use, that could be helpful to the consumer! That would be wonderfull, Thanks!
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sat Jan 14, 2006 10:53 pm |
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you don't have access to our databases, but you can get a lot of the information from forums/web sites like this and manufacturer web sites
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t.heshka
Posts: 5
Phone Model:
Nokia 6620
Service Provider:
Rogers Wireless |
Sun Jan 15, 2006 12:26 am |
| steva11 wrote: | | you don't have access to our databases, but you can get a lot of the information from forums/web sites like this and manufacturer web sites |
Thanks, but if you do not mind my asking, what kind of databases/software do CSR's use?
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sun Jan 15, 2006 9:18 am |
mostly proprietary stuff...
billing systems and diagnostic tools that are integrated to the billing systems...they indicate solutions for issues
no...the consumer will not get access to these systems...
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t.heshka
Posts: 5
Phone Model:
Nokia 6620
Service Provider:
Rogers Wireless |
Sun Jan 15, 2006 1:55 pm |
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Okay, coool. Thanks!
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brodie7838
Posts: 1 |
Sun Jan 21, 2007 12:42 am |
I dont know what the big deal is. Here is a list of a few CSR programs ive used at each company.
Qwest Wireless Repair:
Vantive, for trouble tickets, account notes, and tracking calls for each account.
PLS Maps: A web based program that allows the agent to view basic coverage. Not very accurate.
BAP: A web accessed version of Citrix, hosted directly by Sprint. We would input addresses for customers, and it would tell us exactly how many towers in that area, and exactly how far away. We could also check the status of each tower, efficiency, blocked, dropped calls, number of voice and data calls, etc
Twist: Proprietary web based application. We used this to view account and customer info, view warranty replacements, number of lines, ESNs of the handsets, and lots of other good things.
BOSS/CARS: This was an AS400 IBM system that is used by every department in Qwest. This was only used in wireless for viewing credit class rating, and notes. Other departments use this primarily for adding features and services to wireline accounts, billing history/info, and customer info.
A financial institution who deals with most private loans in the US:
(Cant tell you the name of this company, sorry)
ALE: Another AS400 IBM system, used by level 1 CSRs to view signer and co signer information, and notes for the loans.
T-Mobile Telesales:
A web written in Java (Very poorly written, I might add). This is used for adding additional lines for customers, and creating new orders for accessories, and new lines of service for new customers.
Cingular Wireless:
2 programs to take the calls, Care & Telegance, Written in Visual Basic, very buggy, they both crash all the time.
CSP: Customer information, all Cingular stores have access to this as well.
Snooper: Written in Java, used to see if things are provisioned on accounts correctly.
Now, I am also interested in what kind of software CSRs use at other comanies, anyone?
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Sun Jan 21, 2007 4:20 am |
| brodie7838 wrote: |
A financial institution who deals with most private loans in the US:
(Cant tell you the name of this company, sorry)
ALE: Another AS400 IBM system, used by level 1 CSRs to view signer and co signer information, and notes for the loans.
Cingular Wireless:
2 programs to take the calls, Care & Telegance, Written in Visual Basic, very buggy, they both crash all the time.
CSP: Customer information, all Cingular stores have access to this as well.
Snooper: Written in Java, used to see if things are provisioned on accounts correctly.
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Can't forget POS for Sales reps.
I have a feeling that that "financial institution" is salle mae
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D
Posts: 69
Phone Model:
Nok6133
Service Provider:
T-Mobile |
Fri Mar 02, 2007 2:10 am |
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Can't give the database but regardless the system is slow due to still using dial-up that slows down in the afternoons because the majority of the reps come in at that time
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