| Author |
Message |
Cptech31
Posts: 606
Phone Model:
LG
Service Provider:
Hmm what service |
 
Thu Jan 19, 2006 2:11 pm |
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I had a tech call today cust has an older phone that will not download the new medianet 3 software cust had been dealing with care for an hour trying to get it to work before i got the call cust was offered by my manager a free 266.00 dollar phone so cust could get medianet to work and cust demanded free sms for a year or couple of months of service free beacuse her time was worth 75.00 an hour heck she got a 300.00 phone for free and no shippin cost only be change the upgrade fee but demanded compsation for her time is a 300.00 phone worth more than her time
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H82typ
Posts: 102
Phone Model:
Moto V180/(RIP) LG CU 400
Service Provider:
The New AT&T |
Thu Jan 19, 2006 9:03 pm |
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Hey, she must be a call girl! <sorry>
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t.heshka
Posts: 5
Phone Model:
Nokia 6620
Service Provider:
Rogers Wireless |
Fri Jan 20, 2006 2:15 am |
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Wow, someone needs a valume, and some sence knocked into them haha, thats redicoulus, Honestly, who makes 75/hr for bitching, lol
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Cptech31
Posts: 606
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Jan 20, 2006 8:42 am |
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customer are just weird i can pull out any number outa the air i would have like to tell the customer that my time listening to her was valued at 120.00 an hour but we all know that is not true
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Fri Jan 20, 2006 7:14 pm |
I know...i seem to deal with many doctors/lawyers whose time is much more valuable than mine and know wireless laws much better than i do.
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craunic
Posts: 2
Phone Model:
Motorola V3 RAZR
Service Provider:
Cingular |
Wed Mar 29, 2006 9:41 pm |
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I love the line, "the customer is always right". So therefore they are entitled to anything and everything they want on their terms.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sun Apr 16, 2006 8:14 am |
I actually love it when a lawyer calls....
the usual scenario is said lawyer is trying to get out of the contract because his VM indicator didnt work while he was off network or something trivial like that
and I give the normal response... Cingular cannot guarnatee 100% service 100% of the time there are gaps in service and if you happen to be off network some network features may not function the same as if you were on network....
the ambulance chaser response... breach of contract!!!!!
my retort..... Did you read your terms of service?
there are several responses that I have gotten
yes I did...
I then read verbatim the terms of service quoting section and subsection of the terms of service...at which time I usually hear a click (cust hung up)
or
no I did not....
so you entered into a contractual agreement without reading it?
once again a click normally
or the negotiator (tries to bargain for credit)
I want a credit for VM (free service)...
my response... yes sir... I will credit EXACTLY what you have been charged for VM (this case).. input a feature credit for 0.00 (that actually shows on the bill as 0.00!!)
these scenarios have happened dozens of times
and I would well imagine they are not unique to Cingular ( ATT ) Wireless
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PA_BELL
Posts: 18 |
Sun Jul 22, 2007 12:49 pm |
When some customers call in about a phone problem you would think they would die if it is not fixed. The customer panics over a luxury item. They treat a cell phone as if they would die if it did not work. What did they do before cell phones came out? lol 
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Jul 23, 2007 4:15 pm |
i had a guy one day ci on a fri just cussing up a storm how his phone wasnt working him , i told him
"yes sir its a known issue out entire south texas market is down its effecting millions of customers"
then he give the tyipical reply
" well my phone is how i do business *cough *drug dealer*cough* and this ic sousting me thousands of dollors, I want some sort of copmensation.
me " sir i would be happy to credit you account for the amount of time youve been witout service ( 39.99 plan *fri afternoon* outage started at 6 pm ) you credit is 3.99 cents for the 3 hrs you will be without servce, seeing how its friday afternoon and you weekend min are free theres nothing that can be credited for that"
*click*
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McGirk
Posts: 2412
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Fri Aug 10, 2007 3:41 pm |
In their defense, there are not as many payphones out there as there used to be, and some people cancelled there homephones to save on a bill.
On the other hand I understand you as well. Someone came b|tching to me about no service centers being open on the weekend. I asked them how many car repair centers were open on nights and weekends. A lot of us have cell phones just in case of car trouble, does that not make the car more important?
The consumers in this country really seem to think that everyone is required to bend over backwards to help them through their crises (cell phone not working for a two hour stretch during the late morning). In 9 years in retail the one thing I have learned is that the customer is NOT always right.
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