"my bill has been way higher since cingular took over! when were those text/mmode package added"
"early 2004"
"I'll have to check my bills!"
"should have done that earlier"
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Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Thu May 04, 2006 8:03 am
steva11 wrote:
when people call up with problems that are not ocurring at the time. example:
cust called and said she was getting dropped calls. she has full bars now, it doesn't drop now.
so what does she want me to fix!? i gave upgrade options and sim swap options to see if the problem followed her sim. I think she was expecting more.
You know i understand that one. I had a cust the other day get transfered to tech complaing about one way voice calls cust was calling in on the wireless device cust said it only happens when she was on the east side of town not where she worked on the west side of town. i had to edu cust that she would need to call in when she is haveing the problem and not from her wireless phone
Jadall Posts: 389
Phone Model: Nokia 3300,Nokia n-gage, SEt290a
Service Provider: Cingular
Thu May 04, 2006 6:56 pm
Old People who buy like a lincoln towncar or Cadillac. and Drive like 5mph everywhere they go.!
KungfuZombie Posts: 192
Phone Model: Crackberry 8830
Service Provider: Verizon Wireless
Mon May 08, 2006 6:45 pm
White Crown Vics...
steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Mon May 08, 2006 6:53 pm
people who say it as "cue-id"
KungfuZombie Posts: 192
Phone Model: Crackberry 8830
Service Provider: Verizon Wireless
Mon May 08, 2006 7:19 pm
Or when people say "cach-eey" for cache.
Jadall Posts: 389
Phone Model: Nokia 3300,Nokia n-gage, SEt290a
Service Provider: Cingular
Mon May 08, 2006 10:43 pm
steva11 wrote:
people who say it as "cue-id"
yeah i know half the time I'm like WHAT?? and they have to say it like 3 times or ask for "aww-idd." or something else.. i guess that means at&t wireless id awid.. like cuid for cingular.. I'm like "what". Oh yeah and i hate being like interogated by another dept everytime i call they have to find out who i am and look me up before they help the customer.. never mind they need help gotta make sure that i'm not a fake rep LOL.
steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Mon May 08, 2006 10:49 pm
yeah...'cause you know how many fake reps we get giving fake "cue-ids"
Jadall Posts: 389
Phone Model: Nokia 3300,Nokia n-gage, SEt290a
Service Provider: Cingular
Mon May 08, 2006 11:34 pm
steva11 wrote:
yeah...'cause you know how many fake reps we get giving fake "cue-ids"
Yeah they got fraud rings pretending to be reps but if they have that much info i don't see why they need to call customer service etc. they could just get a corrupt person and bribe them or something.. (like an unruly store location or something) than to have people call in with fake que iD's LOL.
