| Author |
Message |
Fixxer
Posts: 16
Phone Model:
Motorola V180
Service Provider:
Cingular |
 
Tue Jan 24, 2006 12:44 am |
Customer calls in to original representative. Their phone was suspended pending verification from the customer (Fraud Suspend, info didn't match). Original rep does not give any credit.
I take the call over, I review the memos, and this is what makes this absurd. Their phone was suspended for all of 7 hours (9:45 AM to Roughly 4:45 PM) and they wanted a credit! I didn't give any either. If there was anything due, it would have been something like .39 (39 cents) if you take the prorations forumla to the extreme. They were on a 39.99 plan/30 day cycle=1.33 per day/24 hours would be .055 cents X 7 hours=.385 cents, rounded up, .39 cents.
Bad thing is, they said they were going to write to the company about this!
File 13 Anyone? 
Share some of your absurd requests here!  I think this one takes the cake for absurd squared. hehehe
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elmo01
Posts: 2341
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Jan 25, 2006 8:22 am |
I got a call from a "gentleman" a while back....
he said his voicemail wasnt working and wanted it fixed... it was the VM access number...reprogrammed it ...
the "gentleman" went into a tirade on how he makes his living by his phone and he wanted credit for his voicemail being non working...
I advised the "gentleman" that his problem was not (then) ATT's fault... that would have to be manually done by a person (to input his phone number instead of the VM acess number)
well....a flurry of explitives came out of his mouth...
still demanding credit for VM....I told him that I would credit exactly what was paid for VM on his acct for this month.... (laff) ...he said that wasnt good enuf... I responded with 2 months... he agreed...
I input a credit of 0.00 on his account for network feature billed in error...
VM is a free feature
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Cptech31
Posts: 644
Phone Model:
Nokia 6085
Service Provider:
AT&T/Cingular |
Wed Jan 25, 2006 9:05 am |
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lol i have done that a couple of time
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Cptech31
Posts: 644
Phone Model:
Nokia 6085
Service Provider:
AT&T/Cingular |
Wed Jan 25, 2006 9:28 am |
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or when they call in about vm not working complaining that they can't access it and you offer to credit them one month of vm service the 1.99 enhanced vm feature and you just don't tell them how much you are going to credit them
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Cptech31
Posts: 644
Phone Model:
Nokia 6085
Service Provider:
AT&T/Cingular |
Wed Jan 25, 2006 9:33 am |
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or here is a credit susation i have run across myself when i was takeing care calls customer loggins into aol messanger sms version does not log out for a month and never used there id on home computer to change login points cust has 280.00 sms charge for 2800 sms message cust wanted it all credit back stated he never used it sms i asked him if he loged into aol messanger on his phone he said yes i asked him if he logged out of it he said no i just closed the flip on my phone is that not supposed to log me out informed no it would not
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steva11
Posts: 1674
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Jan 25, 2006 9:46 pm |
why is it that the nice ones always get screwed?
nice woman calls to check new balance after credit was supposed to be applied to the amount of over 700.00 due to roaming. credit was not applied, eventhough notes state so. res states we cannot honour and had to give options of half credit or getting new contract for full credit. as far as she knew, everything had already been taken care of.
If she had requested a supervisor, the note may have been honoured.
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Cptech31
Posts: 644
Phone Model:
Nokia 6085
Service Provider:
AT&T/Cingular |
Thu Jan 26, 2006 8:28 am |
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On something like that i would have gotton a mgr exp if it was outside of my credit limit the credit was promiced and the company ( reps who ever it was droped the ball) to get the correct offered and accepted credit amount exp with account notes backing up what is being told to the mgr
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steva11
Posts: 1674
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Thu Jan 26, 2006 7:46 pm |
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maybe she's reading this and will call back.
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Kvalich
Posts: 36
Phone Model:
Motorola v551
Service Provider:
Cingular |
Thu Apr 06, 2006 3:34 pm |
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oh i got one today, customer comes in and states that her phone was "stolen" for two days but she got it back but when she got her bill she had gone over like 350 mins and it must have been whoever stole her phone so she said she should get a credit for it even though she never reported the phone stolen, but i was going to go ahead a get it approved through my manager so I asked for the dates it was missing on and she said april 2nd and 3rd....that was saturday and sunday....free weekends....
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elmo01
Posts: 2341
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Apr 06, 2006 4:03 pm |
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last I checked 3 apr was a monday....
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