| Author |
Message |
Erris
Posts: 58
Phone Model:
Motorola V300
Service Provider:
T-Mobile |
 
Mon Jan 30, 2006 7:42 pm |
I got married and me and my wife want to change our T-mobile plans into one Family Plan.
Both our contracts have expired.
When I went to the T-mobile store the guy told me that we won't have to pay any fees for doing this - no activation fee or anything, and that only one of us will have the contract expended with 1 year.
When I called 611 the CSR told me that each one of us will have to pay 35 dollars activation fee + we both will get our accounts extended for a year.
Which one is true? And why would I have to pay activation fee when I already have an account.. why extend my contract when I am just switching service plans?
They are acting as if I am a new customer.. well then sholdn't they give me a free phone too? 
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mpapple10
Posts: 1022
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Tue Jan 31, 2006 9:13 am |
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I'm thinking the store is closer to right. Both accounts can be made into 1 family plan with a 12 month extension or new comtract. Go back to the store and do it, and make sure you look at the paperwork before you sign in. Once you pay the activation fee, u never have to pay again provided you don't leave tmobile.
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Erris
Posts: 58
Phone Model:
Motorola V300
Service Provider:
T-Mobile |
Wed Feb 01, 2006 12:56 pm |
Well I talked to a second customer service rep and they said that I need to pay an activation fee because we are switching from one type of account to another, or something like that.
The guy in the T-mobile store said that he cannot change my plan and I have to call 611 and do it.
Is there a T-mobile CSR here who can tell me what is going on? paying activation fee for a change of plan sounds really stupid to me.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed Feb 01, 2006 2:03 pm |
is each of the phones under each of names?
if so u will need to call Customer Service to do a COR first.
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Erris
Posts: 58
Phone Model:
Motorola V300
Service Provider:
T-Mobile |
Wed Feb 01, 2006 5:52 pm |
My account is under my name and hers is under her name.
And what is COR?
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jkrn2003
Posts: 18
Phone Model:
D500
Service Provider:
T-Mobile |
Wed Feb 01, 2006 6:53 pm |
I think COR is Change Of Responsibility
or something like that
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Erris
Posts: 58
Phone Model:
Motorola V300
Service Provider:
T-Mobile |
Sun Feb 05, 2006 12:55 pm |
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I thought Change of Responsibility was only for when you still have a contract, but want someone to take over it so you can switch carriers or just stop using that cell company's services.
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TMOBILECSR
Posts: 3 |
Wed Feb 13, 2008 3:46 am |
3 things, Erris:
1. You will not have to pay any activation fees since you both already payed them to become T-Mobile customers. For instance, if you both decided to stay on your individual accounts and upgrade to better individual rate plans. It should absolutely be the same even if you are upgrading to a family plan (pooling plan). So, no, no $35 activation fees.
2. You will have to do a COR (Change Of Responsibility) because there can only be ONE "billing responsible party" (the person responsible for making sure the bill gets payed, and the person held liable if you stop paying your bill and they turn you over to collections- the person collections harasses). So ONE of the two of you has to become the billing responsible party. So, either you or your wife will be turning the responsibility of their INDIVIDUAL account over to the other person. There is no fee for doing this, but it has to be done.
3. The reason you've gotten more than one answer is because of the way they train us CSR's (I am one). Their method for teaching us is ridiculous. THey give us 8 weeks to learn over 40,000 pages worth of policy and procedure, and then throw us out on the phones and tell us that we'll learn the rest by talking to you guys, although we're given a measly 7 minutes when we first clock in in the morning to try to study more of it. THey expect us to learn how to handle various situation by having people like you call in and forcing us to study it. The only problem is this: A.) We cannot put you on hold to study the policy and procedure for more than 1:30 minutes, and B.) We're not allowed to have dead-air, so we have to bullshit with customers and preted to make conversation with you while simultaneously trying to read and memorize the policy for doing what it is you need to have done to help you. Because of this, most CSR's panic and try to distract you into talking while they study it, and when they run out of time doing this they wing it based on what little they were able to read in our policy encyclopedia- which, again, is well over 40,000 pages long (it's called "Streamline", btw).
But again, just to recap: No, you don't have to pay the $35 activation fees (you're already a customer); yes, you have to do a COR; T-Mobile sucks ass at training.
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kimber
Posts: 6 |
Fri Feb 15, 2008 2:12 pm |
| Erris wrote: | I got married and me and my wife want to change our T-mobile plans into one Family Plan.
Both our contracts have expired.
When I went to the T-mobile store the guy told me that we won't have to pay any fees for doing this - no activation fee or anything, and that only one of us will have the contract expended with 1 year.
When I called 611 the CSR told me that each one of us will have to pay 35 dollars activation fee + we both will get our accounts extended for a year.
Which one is true? And why would I have to pay activation fee when I already have an account. why extend my contract when I am just switching service plans?
They are acting as if I am a new customer.. well then sholdn't they give me a free phone too? |
You don't have to pay for activation again, what you need to do is a change of responsabilty to who every wants to be the primary account holder. If you have your lines added into a family plan then you would have to sigh up on another yrs contract, t-mobile does not have a Family plan that does not have a contract
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