T-Mobil is the WORST provider I have used

I do not know that the people at J.D. Power took into consideration when they rated T-Mobil so highly.

There are several problems with T-Mobil. The Treo 600 I purchased failed after less than one year. The T-Mobil store from which I got the phone (Framingham, MA) could not provide any clue as to where to send the phone or what to do. So, my ability to use the service stopped in October when the phone stopped. On a trip from the east coast to the west coast along I-80, I found coverage to be poor to non existent. No hotspots were available. I used the Treo primarily for email, and forgot the telephone number. After a move, the billing records were lost. Because of the way the website and the automated telephone systems are designed, there was no way for me to access customer service or technical support. For the same reason, emailing is impossible. The only place one can send email to to Investor Relations. Then the dunning calls started. Operators refused to provide either the telephone number of my dead Treo or the account number. I stopped paying for service I was not getting and that it was impossible for me to access. Since then, I have been subjected to an increasing number of harrassing phone calls. The account has been turned over to collection, and operators have lied to me about what would or would not be done to reconcile the matter. The conversations I have had with these morons would be good material for Crank Yankers, the Touch Tone Terrorists, or the Jerky Boys. T-Mobil calls with caller ID blocked. I have called the phone company to have calls with blocking rejected. Now, whenever a T-Mobil call comes it, I call the police and notify Verizon of the harrassment.

To put this in perspective, the amount at issue is about $320. That is the amount due for the period of time from when the phone went dead to I talked to the first moron about the account and terminated service.

Meanwhile, I switched to Sprint. By comparison, Sprint is a dream to deal with. There were some bogas charges that showed up on my bill, and the Sprint people quickly settled these out to keep my business.

In short, I have found T-Mobil to be among the handful of the very worst companies I have ever dealt with.

Forewarned.

first of all did u try calling Customer Service to get a replacement devoce? of course not u went to a store which only sells and our reps on stores know nothing about this kind of issue. then u decided u will not pay for your service which our FC team called your to get a payment so your account will not go to collections but your refused payments. so we sent your account to collections and now T-Mobile has nothing to do with your acount. T-Mobile no longer owns your account

You think Sprint is better? I live in the city of their headquarters, Overland Park, Kansas, and they have the worst area coverage of any carrier. Plus, they have more dead spots here than any other carrier.
I too have had trouble with a couple of cell phones. I didn't go to T-Mobile to solve the phone troubles, I went directly to the manufaturer, Nokia in both cases, and they took care of the problems.

I don't think you understand. There are three sets of issues.

The first is that the hardware failed. That happens.

The second is that T-mobile does not provide customers who have failed hardware with any way to get things fixed. You might as well spend $600 on a throw away shaver. That is T-mobil's attitude.

The third set of issues is that the company has the worst customer service system I have seen. The web site and voice mail systems are are so rigid that exceptions cannot be handled. And, then we come to the people, who are total morons.

Its T-Mobile

Well, I had a phone break, Called T-mobile customer service and they mailed me a brand new phone and paid for the return shipping of my broken one.
The new phone arrived in 3 days and I did not have to pay a cent.

Why didn't you do the same?
Also how come you did not know your phone number, when they kept sending you bills? It's written on the bill.

Why not in into the t-mobile website and check your phone number there?
Also you could have borrowed someone else's GSM phone, put your SIM card in and dialed some phone with caller ID or sent a text message to your email - you would have seen your phone's numer.

The whole thing is just plain wierd. I think you handled the situation in the worst way possible.

T-Mobil is the WORST provider I have used

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