| Author |
Message |
rkaybase
Posts: 2 |
 
Sat Feb 18, 2006 4:48 pm |
After all the promises of taking care of AT&T Wireless customers, Cingular is out to force ATTW customers to switch to Cingular, with all-new phones and additional charges for a forced switch. This is highway robbery ... isn't there a way to complain to a state Attorney General?
I learnt this the hard way - we have a ATTW family plan, and my daughter lost her phone. When I called to get a replacement, I was told that either she had to get a new Cingular plan all for herself (at a higher cost) or I had to switch all four of us to Cingular phones (at a much higher cost)! On top of that, I was told that the forced switchover to Cingular was inevitable, so I might as well get over it now! I need the ability to use unlocked phones (for my BMW phone) ... and Cingular does not allow the use of unlocked phones either! Its Cingular phones or else "get lost", and that former AT&T Wireless customers are out of luck since their provider was acquired.
I think this is truly unbelievable and unacceptable behavior following a merger - essentially, Cingular is out to steal from former ATTW customers. Where are State Attorney Generals when you need them?
I am switching to T-Mobile today ...
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raytrade
Posts: 2 |
Sat Feb 18, 2006 11:44 pm |
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You can always just buy an unlocked phone from Ebay (there are hundreds of choices) as well as a blank AT&T SIM (search for that term) then call Cingular & have them send your daughter's original SIM info to that new card once it is in the new phone.
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martinjv71
Posts: 6
Phone Model:
Z520A
Service Provider:
Cingular |
Tue Feb 21, 2006 10:50 am |
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That is an option but who wants to pay full retail price on ebay when we should get the service we deserve? They are gaining basically free customers and we actually should get the red carpet treatment not a door shut in our face. I feel the Attorney General is a great idea!!!!
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showtunes789
Posts: 1 |
Wed Feb 22, 2006 5:05 pm |
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I just went through this and want to offer advice. Purchasing phones on eBay is a great solution to your problem. We had 3 months left on our AT&T contract when we lost or broke 3 of our 4 phones, and there was NO WAY I was going to switch to Cingular (terrible customer service) nor break my contract and pay early termination fees. I bought all my phones on eBay and called AT&T (aka Cingular) to activate them -- no sweat. Our contract is now done and we are switching the whole family to Verizon Friday. Look for our used unlocked phones for sale on eBay Saturday!
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guyjj
Posts: 2 |
Tue Apr 18, 2006 9:59 pm |
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It's not the phone thats the problem for me just yet. I called about my service. My coverage was pretty good up to a few months ago but lately I keep getting dropped and voices are garbled. I called cingular and they told me if I want better sevice I have to switch plans. So they are actually sabataging service on AT&T cells.
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Apr 18, 2006 10:02 pm |
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they're not sabataging service. try a manual network selection. or is switching to cingualr really that bad?
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guyjj
Posts: 2 |
Tue Apr 18, 2006 10:10 pm |
I don't know what you mean by manual selection please explain.
I don't use the phone all that much so the plans I have, a $15 plan and a $19 plan for myself and my wife with a 7 o'clock off peak and 75p/250e minutes is enough. I have had the plans for years.
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Apr 18, 2006 10:33 pm |
i'm assuming you're on a TDMA (digital) plan. your phone doesn't take a sim card, does it?
if it is tdma, the network selection won't be of much use. the TDMA network is an older technology that cingular will be retiring by 2008. my suggestion would be to call customer service for upgrade options. plans start at 29.99 and you may be eligible for minute promotions. the other option would be to go on a prepaid service if you don't use the phone that often.
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Fri Apr 21, 2006 5:37 pm |
how is cingular sabotaging a company that no loger exists? what did you actually think you would just be able to stay att forever??? the company was bought out by Cingular, actually they sold them selves , meaning for about 40 bil they sold you all there towers and technology rights to Cingular
as a courtesy singular allowed you to keep using you current phone and plans legally they could have forced yall a month after the buyout and those that didn’t change they could have cut you off,
for those of you complaining about dropped calls ect its the same network nothing really has changed even the former att employees now work for cingular, so you have no excuse there either
buyouts happen yea sometimes they suck but its a part of business and life grow up and deal with it
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat Apr 22, 2006 11:26 am |
| BigRUSS wrote: | how is cingular sabotaging a company that no loger exists? what did you actually think you would just be able to stay att forever??? the company was bought out by Cingular, actually they sold them selves , meaning for about 40 bil they sold you all there towers and technology rights to Cingular
as a courtesy singular allowed you to keep using you current phone and plans legally they could have forced yall a month after the buyout and those that didn’t change they could have cut you off,
for those of you complaining about dropped calls ect its the same network nothing really has changed even the former att employees now work for cingular, so you have no excuse there either
buyouts happen yea sometimes they suck but its a part of business and life grow up and deal with it |
well Cingular is gonna be bye bye soon that that the New AT&T(aka SBC) owns all of Cingular. here comes AT&T Wireless again
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