| Author |
Message |
soulesschild
Posts: 7
Phone Model:
LG VX8100
Service Provider:
Verizon |
 
Wed Feb 22, 2006 3:39 am |
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I went over my minutes and i called VCS to upgrade my plan, they said they would rollback my plan so I wouldn't be overcharged and now I sit here with a bill that should have been rollbacked as they promised. Have I been cheated?
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Feb 22, 2006 10:11 am |
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what day did you call... and what day was the first day of your bill cycle
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VZWprincess
Posts: 102
Phone Model:
LG 8100
Service Provider:
Verizon Wireless |
Wed Feb 22, 2006 6:31 pm |
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They can backdate it but if you were already over your minutes sometimes you will still get charged your overage of minutes. I have backdated plans and sometimes it helps cust get no overage and sometimes it doesn't.
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soulesschild
Posts: 7
Phone Model:
LG VX8100
Service Provider:
Verizon |
Wed Feb 22, 2006 7:24 pm |
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i called on the 17th of feb and my billing cycle is the 16th , i was told that he couldn't change it right away, but that he would get it done before my bill came, now my bill is here and i have an overage charge when he told me that i wouldn't have it. I called VCS today and they said they will look into it and they sent the guy an e-mail telling him to call me. They said he left a note on my account to "Rerate it" but looks like he never got around to doing it. Now I understand that these things can take time, but if I'm not credited back the minutes I went over when I was told it would be done, is that just a VCS rep mistake or am I being too hasty?
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Feb 23, 2006 9:56 am |
it sounds like is bill cycle ended 16th... you called on the 17th ( first day of the next cycle) and the rep offered to recalculate charges... typically the rep wouldnt be able to credit what hasnt billed yet (the new invoice hadnt dropped in the system yet)...if they have those notes it sounds like you need to call back for action if you dont get a call in a reasonable amount of time... say 3 or 4 days
I dont see this as much of an issue as long as it is handled... I do this on a daily basis with another company
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soulesschild
Posts: 7
Phone Model:
LG VX8100
Service Provider:
Verizon |
Wed Mar 01, 2006 1:39 am |
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Okay so I called Verizon again after not getting any phone call or anything like they said they would and it turns out they had sent the e-mail to the WRONG person. So I was talking to another Verizon representative and he sent an e-mail to the person again and he said he sent another e-mail and it would take two days for a response. it's been two days and I have no response, should I call them again and ask to speak to a manager? I'm getting really frustrated at this sloppiness and delays.
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soulesschild
Posts: 7
Phone Model:
LG VX8100
Service Provider:
Verizon |
Wed Mar 01, 2006 11:35 pm |
okay now to clarify once again after calling customer service again.
Originally I had called Verizon Customer Service on Feburary 15th, which is a day from my billing cycle. I talked to a man named Jacob who said he couldn't change my calling plan from 450 minutes to a 900 minute plan right away, but he would credit me back my minutes later and told me to call back two days later to change my actual calling plan. So I call back two days later and get my calling plan changed and it's all good. I was expecting the bill to be re-rated and not to be overcharged but it turns out that Jacob forgot to do it. So I called customer service maybe about 4-5 times to try and get this issue resolved and each time they said they would call me back within 2-3 days which never happened which I had to call them back. So now I finally found out that this Jacob is or could be part of Verizon's outsourcing? or something like that customer service so that he's not on Verizon's "offical" customer service e-mail plan. So that my re-rate got passed onto a Brandon on the 18th, which is after my billing cycle. Which i think is totally BS since if this Jacob person is/was part of Verizon Customer Service, then what he told me he should do right? So I talked to a Travis today and he told me he sent an e-mail to Brandon to have him call me to re-rate the plan that he would call me back later. Also Travis would call me on Friday to make sure that Brandon called me. My question to you guys now is what do I do? Travis told me not to pay the Feburary bill and wait for the March bill to see if any corrections had been made, but my bill is due on the 11th, and there is a late fee if I don't pay on time, what do I do?
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VZWprincess
Posts: 102
Phone Model:
LG 8100
Service Provider:
Verizon Wireless |
Tue Mar 07, 2006 8:39 pm |
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pay your bill till they clear it up
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