| Author |
Message |
theocfan2k3
Posts: 4
Phone Model:
Sony Ericsson z500a
Service Provider:
Cingular |
 
Sun Mar 05, 2006 4:23 pm |
Could somebody please tell me Cingular's upgrade policy. I've had my phone since March of last year, and need a new phone since its broken.  (and since the Razr's are really cheap now!  Also i was listening 2 the radio, and somebody who called said that if you tell the cell phone company that you are moving and in yr new location their dont have any service where u r moving to they have 2 let you out of your contract is this true??
thanks!
Chris
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ColsTiger
Posts: 97
Phone Model:
Motorola Razr V3, V551, Samsung SGH-c207
Service Provider:
Cingular |
Sun Mar 05, 2006 7:36 pm |
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Not true. If you've got a two year contract they'll expect you to honor that. You probably won't get un upgrade option for another 9-10 months.
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BigRUSS
Posts: 2126
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Mar 06, 2006 5:28 pm |
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see that wont work because cing knows where they do and dont have service, and when you move youll first have to prove that you are moving to a non servie area, and secong give location of that area,
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bbernie
Posts: 34
Phone Model:
v551
Service Provider:
cingular |
Fri Mar 10, 2006 8:19 pm |
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There is a clause in the contract stating that they do no gaurantee service as well covering themselves from this. So even if you move to an area where you have no service you are still obligated to finish your contract or do a transfer of service and get out of it that way.
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dprestpn
Posts: 5
Phone Model:
razr
Service Provider:
Cingular |
Mon Mar 13, 2006 4:43 pm |
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Hey I worked for BellSouth who sold Cingular and dealt with them more than my share. If you are having severe issues with your phone, you can go in the store and let them know repeatedly and plead your case...sometimes depending on the brand of phone they have it's own warranty and will honor that thru the manufacter. Also check your upgrade status for they do allow you an upgrade 1-2 months before your service contract expires. If you're only 1 yr through, call them and ask about disconnecting, if they ask why be honest, they'll understand why you have a problem and should be able to help resolve the request.
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ksrjreed
Posts: 5 |
Fri Mar 31, 2006 1:41 am |
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I am a former cust serv rep and by policy you have to serve 11 months of a twelve month contract and 21 of 24 months, anything before that you will have to do their special pricing which is a two year contract for one year pricing.
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neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Sat Apr 01, 2006 2:02 pm |
Yeah, but there are other things.
1). If you move to a non-service area and you cancel, the ETF waiver is dependent on circumstance and the rep's decision in the cancelation department.
2). Upgrade policies vary from region and other internal things. If you live in the Northeast, then you can upgrade 18 months after your last upgrade if you initially signed a 2 year agreement. Still 11 months. If you live anywhere else, it is 21 after your last 2-year upgrade.
3). Other upgrades can be offered under special circumstances. Cingular offers exceptional upgrades where you sign a new 2 year contract but you pay the 1 year price, and that's if you're not eligible for a full upgrade. If you pay something more than $75.00/line, then you can upgrade 12 months after your last 2-year upgrade.
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elmo01
Posts: 2206
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Apr 01, 2006 2:24 pm |
| ksrjreed wrote: | | I am a former cust serv rep and by policy you have to serve 11 months of a twelve month contract and 21 of 24 months, anything before that you will have to do their special pricing which is a two year contract for one year pricing. |
I am (still) a customer service rep... the 21 of 24 and 11 of 12 rules were discontinued 1 dec 2005
all blue customers can migrate at anytime as ling as account is not past due and there phone number is in the same market as the residence
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colione112
Posts: 100
Phone Model:
Pearl
Service Provider:
AT&T |
Fri Apr 28, 2006 11:17 pm |
| theocfan2k3 wrote: | Could somebody please tell me Cingular's upgrade policy. I've had my phone since March of last year, and need a new phone since its broken. (and since the Razr's are really cheap now! Also i was listening 2 the radio, and somebody who called said that if you tell the cell phone company that you are moving and in yr new location their dont have any service where u r moving to they have 2 let you out of your contract is this true??
thanks!
Chris |
You would normally be eligible to upgrade after 18 months. If your average monthly bill is higher than 79.00 for the last three months, you can upgrade after 12 months.
As far as getting out of your contract because you don't have service where your moving, that's wishful thinking.  It isn't going to happen.
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opdaddy
Posts: 7 |
Sat Apr 29, 2006 10:52 am |
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i am a business customer and i can upgrade once a year.
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