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Home > Cell Phone Forums > Carriers Talk > CSR Talk > how many calls

how many calls

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xox_lilja_xox
Antenna Booster Novice
Posts: 8
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Sat Aug 19, 2006 1:45 am 
T-Mobile, my most ever was like 93 except down time days but average about 50
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wannabe
3D Hologram Enthusiast
Posts: 44
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Sat Aug 19, 2006 12:58 pm 
southeast care market; i take about 50-75 calls a day. i can't imagine how many calls i would take if i worked normal hours!
WebDunce
Radiation Shield Addict
Posts: 180
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Sat Aug 19, 2006 11:41 pm 
southeast care. (new rep, too...my handle time JUST got below a 1000). i have been averaging 16-24 calls per day. it's getting a little better. but some days seems everybodys asks me stuff i don't know.

moelicious004
Radiation Shield Addict
Posts: 94
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Thu Sep 21, 2006 1:00 pm 
i am blue tdma and on average i take about 30 ish calls... but if there is no que i can take upto 80plus calls.... thanks god there has been a fair amount of que lately... minus the last week were we have been getting all the 4.99 tdma/analog calls.. man those are fun... icon_sad.gif

Shalalala
Faceplate Artist
Posts: 661
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Thu Sep 21, 2006 1:30 pm 
Well
I take calls for the NE Region - NY, NJ, DE, PA, MA - I work CARE and some Telegence

On average I take 60 calls a day...
We dominate in the NE region...btw..
superdupernerd
3D Hologram Enthusiast
Posts: 26

Phone Model:
Motorola V330

Service Provider:
T-Mobile
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Sat Sep 23, 2006 1:55 am 
T-Mobile . . . In Tier 2 TSG I took maybe 20-25 calls a day tops, I'm training now for PDA, it will probably be about the same.

The handle time in PDA is 880. I love it.

RedR0se
3D Hologram Enthusiast
Posts: 29

Phone Model:
T-Mobile MDA

Service Provider:
T-Mobile
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Tue Nov 21, 2006 9:56 pm 
T-Mobile bilingual customer care dep.
55-60 Calls a day average.
CellPhoneSilly
Antenna Booster Novice
Posts: 9
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Wed Jan 03, 2007 12:17 pm 
T-mobile outsourced tier one tech, about 30 calls a day, but my CRT time is always terrible.

kokaneebaby
3D Hologram Enthusiast
Posts: 19

Phone Model:
LG C6200

Service Provider:
Bell Mobility
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Mon Apr 23, 2007 6:44 pm 
Cptech31 wrote:
cingular telegence all telegence markets tech support average 10- 30 weekday and weekends 40 60 a day are there are only 8 out of 16 working on any weekend


as blue tdma tech we take maybe 5-8 calls a day between 18 of us

Cptech31
Tech Expert
Posts: 606

Phone Model:
LG

Service Provider:
Hmm what service
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Tue Apr 24, 2007 6:50 am 
kokaneebaby wrote:
Cptech31 wrote:
cingular telegence all telegence markets tech support average 10- 30 weekday and weekends 40 60 a day are there are only 8 out of 16 working on any weekend


as blue tdma tech we take maybe 5-8 calls a day between 18 of us


Lucky you sence that post our team has gone up to 22 and we are takeing calls for two centers now
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