| Author |
Message |
BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
 
Thu Mar 09, 2006 4:08 pm |
ok peeps this is for all the call center people cingular or other i wanna know, how many calls your taking on average, who you work for, and what market your in
Cingular 45-55 calls a day , central market
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Mar 10, 2006 11:20 am |
Cingular (blue GSM and TDMA) about the same 45-55 calls on average... national queue
a little slow today tho...
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Mon Mar 13, 2006 8:11 am |
cingular telegence all telegence markets tech support average 10- 30 weekday and weekends 40 60 a day are there are only 8 out of 16 working on any weekend
skilled to take customer care calls 30-55 depends on the day
when i was blue care/cna/cofr i would average 30 - 75 beacuse cofr and cna are quick calls
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Jadall
Posts: 389
Phone Model:
Nokia 3300,Nokia n-gage, SEt290a
Service Provider:
Cingular |
Sat Mar 18, 2006 12:28 am |
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SSG Cingular. Take calls inbound from all markets. I do usually 20-40 or so calls a day. but i actually help people or do my best. (i must be new!!) I actually almost made my avg handle time this time around. My problem is getting the people to the right place if i can't do anything for them more often than not i get on the phone get the proper dept and explain to them what is going on.
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Thu Mar 23, 2006 8:03 pm |
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i got rediculously large Q lately so only about 18-25 per day for the two weeks i've been telegence NC/SC.. but when i was at&t tdma i was pushing atleast 40 per day
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Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
Sun Mar 26, 2006 2:57 am |
Cingular - Gulf States/SE Region - Combined Billing Customer Care/Relocations/After Hours Tech Sprt/Jack of all trades...etc
Weekday Daily Average: 20-25 Combined Billing/After Hours/Relocation
Weekends: 25-30 Most calls are After Hours
We're a Specialty Center so our skill changes at the drop of a hat.
Looking to relocate to OKC
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thespecialist
Posts: 19
Phone Model:
Sony Ericsson W600i
Service Provider:
Rogers |
Mon Apr 17, 2006 10:22 pm |
Cingular Blue Retention
15-30 calls per day all markets
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Mon Apr 17, 2006 10:35 pm |
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last week it was from 34-40
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Fixxer
Posts: 16
Phone Model:
Motorola V180
Service Provider:
Cingular |
Wed May 10, 2006 8:25 pm |
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Since going back onto the line group as opposed to being on the floor (long story), been doing anywhere between 35-50 calls per day West Region, though I have been getting more and more out of market calls (KTX, DLS, had a GLR today that I had to transfer back into the queue since my center is in GLR and we're not allowed to take those.) :/
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mr2gobyby
Posts: 35
Phone Model:
AT&T Tilt
Service Provider:
AT&T |
Thu May 11, 2006 3:39 pm |
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I'm in the same que as Cptech31 so...
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