| Author |
Message |
BadCingular
Posts: 1
Phone Model:
Motorola
Service Provider:
Cingular |
 
Mon Mar 13, 2006 6:52 am |
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Is there no tech support for Cingular on weekends? With ATT, I thought we had tech support 7 days. Could be wrong. Customer service reps are helpful, always nice. I think it's corporate policy, perhaps cutting costs, that could be the problem?
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Mon Mar 13, 2006 7:56 am |
| BadCingular wrote: | | Is there no tech support for Cingular on weekends? With ATT, I thought we had tech support 7 days. Could be wrong. Customer service reps are helpful, always nice. I think it's corporate policy, perhaps cutting costs, that could be the problem.?..? |
I know my center has tech support on the weekends as i am on tech support and work every other weekend it also depends on which billing market you are in beacuse my center handles telegence markets not the care billing system
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Mon Mar 13, 2006 9:40 am |
| BadCingular wrote: | | Is there no tech support for Cingular on weekends? With ATT, I thought we had tech support 7 days. Could be wrong. Customer service reps are helpful, always nice. I think it's corporate policy, perhaps cutting costs, that could be the problem.?..? |
former ATT centers (blue) are still 7 days a week... Cingular (orange)centers are mon-sat always has been... there is a small group for orange that does lost and stolen suspensions on the weekend..
and then there is tech services ( the customer does not speak directly with them)
tech well... they are off in their own world
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Mon Mar 13, 2006 2:40 pm |
| elmo01 wrote: |
tech well... they are off in their own world |
Hey now elmo i am not in my own little world yet but working on it
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mr2gobyby
Posts: 35
Phone Model:
AT&T Tilt
Service Provider:
AT&T |
Mon Mar 13, 2006 4:26 pm |
I work in the same call center as Cptech31, on the same team even, just the other weekend. Yes Cingular does have "after hours" support, mostly for what they call "emergency" stuff like Can't make or receive calls... etc., I think we're open 'til 10:00 CST everynight. We both come in early and leave well before closing so I'm not sure.
BTW - Our center serves the Northeast region...
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Bensantine
Posts: 22
Phone Model:
v3 razr, E398
Service Provider:
cingular |
Sat Mar 25, 2006 4:23 pm |
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Cingular service is pretty much the same by comparison, HOWEVER.. Working for cingular is the most slave driven, Demonical thing i have ever done... come back to us ATT!!!
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TipiCrawler
Posts: 617
Phone Model:
Nokia
Service Provider:
Cingular |
Thu Mar 30, 2006 4:52 pm |
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I have always worked for cingular and yeah they make you do your job...........hmmmm imagine that lol.....you sit on your ass make decent money have good benefits.....demonical? nawwwwwww
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Tue Apr 11, 2006 7:09 pm |
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i don't understand ppl who complain about this job. i sit here make 10+ an hour, with 25min cue.. so boring.. and people actually have the nerve to complain about this workplace!? HELLO!! what are you paid to do? come to work and WORK. doesn't really matter what you have to do while your here, work is work, nothing more nothing less
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Apr 11, 2006 8:27 pm |
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10+ an hour!? we start at 9.25...after training.
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Wed Apr 12, 2006 1:43 pm |
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well i was tdma blue.. traing for that is 9.00.. after 90 days its 9.75.. i'm purple trained in a duel queue so i got a .50 raise to 10.25 haha :p
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