Being dropped by Cingular - anyone else have this happen?

I was on the call plan with no roaming charges, no long distance, etc. I live outside of Pittsburgh, so obviously they would have towers in this area if they're providing service here. This whole thing makes absolutely no sense to me. If they didn't have coverage in the Pittsburgh area, why do they have suppliers? And it's not only me. The lady at the Verizon store told me they've had a lot of people coming in with this letter, and I was told one customer was with Cingular for 9 years and is now terminated. It's just sad that they rope you into service then kick your butt to the door later on down the road.

susi let me aski you this if you ran a busness that you offered say free shipping to all of you customers an you has a set amount of cust that cost you more to ship that product than they actuly spen you you product, would you from a strictly business point of view choose to keep doing business with that customer???????

well thats whay cingular is doing we have a portion of our cust who use the phone more than 50% of the time off of out network ,

now true THEY dont pay any roaming or long distance , but cingular pays the .79 a min for them to use other cariers towers,and at this time it would be either infeasable to put towers up there or they cant due to fcc regulations ,

thats why were are letting them know in advance that we will no longer be providing them service , and canceling there accout w/o and fees

That's not the point.. they told me I only used the phone 31% of the time off network, not over 50%... so therefore, I shouldn't have been canceled. T should have been discussed with me when I signed up and was going over the contract. Would it have hurt them that much for me to finish out my contract and not renew me?

I signed my contract in good faith, but obviously, Cinglular didn't.

maybe you should pick up the t&c manula and read it on day, makes for a pretty good lunch break read

You could switch to a better service provider.

clearly the best and only choice would be verizon

ITS THE NETWORK!!

lmao ha ha ha ah ha ah ah ah ah ah aha ha ah ah aha ha ha ah aha ha , i took a call one day from a cing cut that sold vzw she said doing that gets her a free phone but vzw phone ( nad these are her exact words) are crap and she cant even get a signal in the store w/ it, and like 3 other people that worked there has cing too and agreed, now if people selling the service thinks its crap , what does that say about the "network"

Well, after 3 weeks on Verizon, I can't complain. They've addressed all of my issues (although they won't waive the activation fee), and they've helped me with the technical stuff that I have no clue about.

Today, they were even nice about me downgrading my plan to the 450 minute one. I went with 900 originally because that's what I had on Cingular (upgraded 1 week before I got dumped), but because everyone I know is on Verizon, I'm not using up minutes thanks to IN.
I expected a big hassle because when I had them years ago, every time I called for something, I got hassled and harrassed by the rudest customer service reps. This time around, everyone has been friendly, nice, and helpful.

I never thought I would ever say this, but Cingular did me a big favor.
And they can take my old cell phone and shove it.

You're not making a mistake going to Verizon, but like any wireless carrier you're going to have problems and advocates and haters.

It goes with the territory.

As for this, this Out of Network schpeel. I've got a conspiracy theory on that: Between Cingular and Verizon Wireless, there are 100 million customers right there. All the runoffs and other companies, and you've got another fourty million customers, at least. The American population is only so big.

Since a new user base inflates the income with activation fees, then they can recover the costs of lost money for roaming. If the population has been saturated enough with wireless phones, however, then you can't expand your user base any more. No more activation fees.

And chances are, Cingular's not losing any money at all. Its profits are probably just dipping lower than expected. Get rid of the few thousand customers who this applies to's just a way to cut corners.

That, or the roaming carriers raised their rates.

I'll make my long story short but Cingular customer service has always been a nightmare for me - somehow until now that I have THE letter about being dropped(no tower in Burlington Vermont area) - they are very efficient and kind - like they can't wait to get rid of me and it makes me wonder what is up with this. I feel they were especially deceptive because I would repeatedly explain when we had to get a new phone or change service that my daughter was in Vermont and my son and I are in Ohio(family plan) - and no one ever bothered to point out the fine print to me. Just keep selling and signing me up.

So, when I called Verizon to get information about their plans and was complaining because we had to buy 3 new phones since October 2005(one just punked out and with the other I was told I HAD to upgrade)and now we would have to buy 3 more - he said 'if Cingular is dropping you they should reimburse you for your phones' To my absolute amazement - I called immediatley and they did. Maybe I'm naive in all these matters and you already knew that but it hadn't occurred to me and in case you didn't know - I would press for all the money/credit I could get from them at this point.

Being dropped by Cingular - anyone else have this happen?

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