| Author |
Message |
laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
 
Sat Mar 25, 2006 12:49 am |
| id_dreams wrote: | | There is no transfer number to the corporate office. It is written correspondence only. You can threaten the news all you want, but a rep cannot transfer you to a number that does not exist. You probably misunderstood, and were actually talking to a supervisor or someone like that. There is no way to speak to the corporate office unless you send a letter, then they call you. |
Omg you have no idea what your talking about not at all your right the customer care rep will (never transfrer you there nor will they give you the number at all however it most creatinly exsist
Home Office:
ROBERT DOTSON
12920 SE 38th Street.
Bellevue, WA 98006
1-800-318-9270
that is the corporate office hello ive called and it is not customer care nor a supervisor and after i called when i got my free razor and vip free month of service i also got a letter form this person (no not robert) but from someone handling complaints that only come threw the corparte office office not a fax number nor customer care the ceo office. when you dial the number it says we are hear 9-5 and if you call after hours it says to dial your part by name press 2 now that is not customer care that is the corpearte office . follow up before you make staements like that...
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sat Mar 25, 2006 1:47 am |
| laura94r wrote: | | id_dreams wrote: | | There is no transfer number to the corporate office. It is written correspondence only. You can threaten the news all you want, but a rep cannot transfer you to a number that does not exist. You probably misunderstood, and were actually talking to a supervisor or someone like that. There is no way to speak to the corporate office unless you send a letter, then they call you. |
Omg you have no idea what your talking about not at all your right the customer care rep will (never transfrer you there nor will they give you the number at all however it most creatinly exsist
Home Office:
ROBERT DOTSON
12920 SE 38th Street.
Bellevue, WA 98006
1-800-318-9270
that is the corporate office hello ive called and it is not customer care nor a supervisor and after i called when i got my free razor and vip free month of service i also got a letter form this person (no not robert) but from someone handling complaints that only come threw the corparte office office not a fax number nor customer care the ceo office. now when you call there the operator will try her darnest to stear you to customer care but you have to stand your ground and do not ecept no for answer .. when you dial the number it says we are hear 9-5 and if you call after hours it says to dial your part by name press 2 now that is not customer care that is the corpearte office . follow up before you make staements like that... |
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id_dreams
Posts: 8 |
Sat Mar 25, 2006 4:09 am |
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It just so happens that I work for Customer Care so I know what I am talking about.......do you?
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gluketich
Posts: 21
Phone Model:
Razr
Service Provider:
Cingular |
Sat Mar 25, 2006 9:16 am |
Here is another direct number. I understand there are 6 people that work in that office to handle all faxed, emailed. and BBB complaints. I have had the most success dealing with this office.
T Mobile corporate office phone 425-378-4000
19290 SE 38th St
Bellevue, Wa 98006
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gluketich
Posts: 21
Phone Model:
Razr
Service Provider:
Cingular |
Sat Mar 25, 2006 9:38 am |
id_deams
You can retain this info for you own " I dont have a clue" customer rep mentality.
It is the number
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sat Mar 25, 2006 7:58 pm |
| id_dreams wrote: | | It just so happens that I work for Customer Care so I know what I am talking about.......do you? |
Exactly my point you work for customer care and you dont know what your talking about call the number its the ceo office you dont know what your talking about yeah i know what im talking about because i called and it the ceo office call right now and dial 5 guess who that is oh yes robert dotson his self have a great day 
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sat Mar 25, 2006 8:03 pm |
| gluketich wrote: | id_deams
You can retain this info for you own " I dont have a clue" customer rep mentality.
It is the number |
gluketich i havent tried that number but by the address i think thats another office with in the ceo office i always call the 1800 number however i have not needed to call in a long white i was quit imprssed with t mobiles customer service latley i can see they made some changes on how there handling there customers and its no wonder that they won an award ( however its the reps like i dreams that really fustrates me ) oh geezzz (duh)
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gluketich
Posts: 21
Phone Model:
Razr
Service Provider:
Cingular |
Sun Mar 26, 2006 2:08 am |
I posted these numbers before in another thread.
1-877-290-6323 T-Mobile-America CEO
1-800-318-9270 TMO corporate offices.
1-425-378-4000 corporate office Bellevue WA
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1-800-937-8997 customer care
1-888-666-4611 General Customer Service???
1-877-606-4801 customer care (direct to a rep(no voice menu))
1-866-464-8662 business accounts
1-800-375-1126 customer care for business accounts
1-888-573-6664 customer care for business accounts(5 lines or more)
1-877-254-7084 Special Account Care (the ONLY people that can make many changes to Employee's accounts)
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1-888-452-8105 activations
1-877-727-8778 consumer credit (for credit checks)
1-800-981-8563 hot spot customer care
1-877-369-4588 Wireless Data
1-800-256-9991 wireless tech
1-888-624-5173 risk assasment team
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1-877-369-4588 tech support group
1-877-217-1335 tech support
1-505-341-7956 tech suppt non TF
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1-877-207-8169 number transfer center
1-877-778-2106 t-mo to go
+1505-998-3792 International roaming
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sun Mar 26, 2006 5:10 pm |
please do not call Special account car unless your and Employee of T-Mobile
and also do not call Consumer Credit b/c they DO NOT talk to customers only Dealers and T-Mobile Reps.
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DamagedCalm
Posts: 10 |
Sun Apr 23, 2006 11:55 pm |
id_dreams was half right, there is no 'transfer' number to Corporate office.
However like any business office they will have a phone number.
Who was probably taking the complaint was Executive Customer Relations.
They usually don't handle customers with complaint, they handle rude, disrespectful and unruly customers. They are the group who will put jerks on written corrospondence only, or even cancel an account. (Im not saying this applies to anyone in this thread, but when I worked at tmobile I saw a number of Written Corrospondence accounts and when they called in, they were a-holes.
Sorry for the off topic ness.
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