Corperate office phone number and address!

any Supervisor at T-Mobile can put a customer on written corrospondence only. I have suggested it to my Supervisor a few times and every time go permission.

gluketich, I noticed you now have cingular. Did you have t mobile at one point? I am thinking of changing if I can get out of my contract because I have had way too many issues with t mobile and am not getting them resolved.

how do you like cingular? how does it compare to t mobile for service and quality?

Also, anyone out there have this issue with the RAZR: dust or what appears to be dust under the inside screen?

Thanks,

Leisa

Hi, I'm a newbie, but want to THANK Laura or whomever posted the following info:
ROBERT DOTSON
12920 SE 38th Street.
Bellevue, WA 98006
1-800-318-9270

We called because T-Mobile gave us wrong information and we ended up not able to get a new phone (free Nokia 6101 on the web) for my daughter's account, even though they gave us new phones on the other two lines. It was definitely their problem, but no one in their customer service can figure out what to do. We googled and got the above phone number and it is t-Mobile's Corporate head office in WA. They have a "presidental customer sevice team" that handles problems above the regular level. It was still fustrating and took us 3 days to get it resolved to our satisfaction, but they caved in and gave us the phone (plus their accessories bundle courtesy of the company) and expediating it in a 3 day priority mail.

I have been with Tmobile for 3 years on the Smart access 3000 minute plan. Since I will be moving from CA to OR in a few weeks I asked for advice and switched to 1000 min free/nights/weekendsI. Everything was OK. Then 13 days ago I added my brothers pre-paid line to mine, asking for him to be on his own 1000 min free night/weekend plan. Guess what they did...the put us on the Family 1000 min plan. When I realized their error 5 days ago, I called in and asked what happened...they apologized profusely and said that they would revert to separate plans and back date. And Big shocker......I went on- line and looked at my bill.....$350.00 dollars of overages and no-one fixed my account as promised. When I called I was treated so poorly and was told that "sorry, we cannot fix after billing cycle has ended," ... basically too bad so sad...sorry we screwed up, just pay up and shut up. When I asked to speak with a manager to which he stated he was s supervisor and there was nothing that he could do. He just kept repeating "is they anything else I can do before we disconnect?" I kept pleading with him to fix my account as promised...I was in tears by end of conversion and he actually laughed. I have been with t-mobile for 3 years......have never gone over my minutes and asked why would I possibly jump from 3000 minutes to "sharing" 1000? He just said "ma'am, are you going top pay this or not?".. Great Company. My family has 9 phone lines with t-mobile and I will be talking with all if them to switch. I will also be on every forum on the net to post this same message to others to warn them. Customer service and loyalty is not a basic of this company. Please beware, get everything in writing and triple check all changes ... and be prepared to still have them screw up your account. I will be calling corporate offices in the am, as well as faxing a copy of this letter to all T-mobile stores in my area. This post will go on the bulletin board at the Hospital where I work to warn all staff as well. I except them to lose a lot more than my business now. Just because they where did not fix a mistake that they did.

Thanks to who ever gave his address. I attempted to get at at a T-Mobile store and they would not give it to me. He said it was against "company policy" and that he could lose his job if he gave it out. I think it was BS. Anyway, thanks again for the address. I learned a long time ago that feces rolls down hill, so I am starting at the top.

I had the corprorate number and you are tight the operator is hard to get by they allways ask you, who do u want to speake to and when u say someone in the corporate office they tell you, that u have to have a persons name or extention, but you have to keep calling and then they will get annoyed from hearing you voice and then they will randomly get to someone in the corporate office.

Thanks I am having a problem and have been getting very poor service from the reps. I do however say at the end of all calls thank you you have been very helpful and have a good day. I beleive that the reps will note your problem and the call on your history. When I contact the corporate offices they will see that I've made several calls gotten several different answers and no matter how rude I have been treated I have remained persistant and polite. In this world it is not what you say but how you say it that matters. You can 'threaten' action against a company without being aggressive, and get a positive action. In today's corporate world the majority of them feel that you are a grain of sand in a desert of customers. Your money is not as important as thier image. However the best policy is to come from the mindset that you are more concerned with the overall effect of their actions with the community as opposed to your personal situations. Keep on fighting for your rights and fight the powers that be for without us they have no power.

Corperate office phone number and address!

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