id_dreams was half right, there is no 'transfer' number to Corporate office.
Being an ex-rep myself I can validate this as well. If a customer wants to speak to Robert Dotson himself, you'll get his email address from the rep, or customer relations contact info (fax #). You will not get transfered to any corporate office. Like the above post says, that doesn't mean there aren't numbers for them, it just means you'll be referred to the most realistic route. Even actually wanting to call and speak to Robert Dotson is more than rediculous.
If a customer is really irate, the faxed in customer relations method is often times very helpful, or so it seems it has been.
leisa wrote:
Also, anyone out there have this issue with the RAZR: dust or what appears to be dust under the inside screen?
Thanks,
Leisa
Call customer care, see if it's a 'known issue' with the RAZR. If it is, it's a simple exchange because of it but it may not be so don't go in expecting it
Advertisement
soozyq Posts: 1
Tue Feb 20, 2007 3:11 pm
If you want to reach someone in the Corporate or President's office at T-Mobile here's the number and a name of an individual you can speak with.
877-290-6323
X8043 Jason Cook
tampadelphian Posts: 406
Tue Feb 20, 2007 7:04 pm
I'm sure that Jason thanks you for giving his number.
Tigress Posts: 192
Phone Model: Moto V360; Blackberry 8100 Pearl
Service Provider: T-Mobile
Wed Feb 21, 2007 2:12 am
LoL - right?
designerchk Posts: 3
Tue Feb 27, 2007 2:32 pm
Jason has yet to call me back. How long does it usaully take for him to contact you?
tampadelphian Posts: 406
Tue Feb 27, 2007 7:58 pm
Jason has probably received 200-300 calls and has had his extension changed.
Sir_GoAtaLoT Posts: 416
Phone Model: Apple iPhone 3G
Service Provider: Rogers Wireless
Wed Feb 28, 2007 2:01 am
tampadelphian wrote:
Jason has probably received 200-300 calls and has had his extension changed.
i wonder why lol hahah
D Posts: 71
Phone Model: Nok6133
Service Provider: T-Mobile
Fri Mar 02, 2007 1:57 am
Unfortunately Americans are notorious for not reading manuals let alone the service agreement of Terms and Conditions, which shows the lack of intelligence that the Customer Service as well as Corporate have to deal with …. personally why would I want to speak with anyone regarding a dispute especially if I’m in the right I put it in writing that way I create a paper trail from the start
Unfortunately no Robert Dotson like many executives do not answer the phones with regards to complaints there are Customer Service Representative just like the ones you try to avoid that do the same thing … I find if someone wants to talk with someone at the top they want a huge adjustment to their bill that is more than likely valid charges and unjustified
In the rare case of a customer’s dispute an adjustment should be provided it’s done
tired_of_cell Posts: 1
Sat Mar 17, 2007 12:44 am
Invest in a fax machine. Fax complaints. When they are unanswered send a copy of the details you mentioned in your fax (very eloquently detained) to the Attorney General's office. They will call you to try to fix the problem.
Also, this helps the Attorney General keep track of unfair business practices and could result in a new laws if they get too many of the same complaints by different customers.
Me.I want to see my state do away with the early cancellation fees or the high priced phones that only work (sort of) with their service. Is it fair to pay an arm and a leg for a decent phone only to find out it is a piece of crap and to be forced to pay a early out fee if the service sucks? That does not even consider the calls that show up on my bill that are bogus, like the "being on hold for 20 minutes". Huh? Who is dumb enough to hold on a cell phone listening to dead air as their minutes tick away? We need a watch dog on these guys and the AGO is it.
warrenatc Posts: 1
Wed Mar 28, 2007 6:05 pm
Customer care is useless. I decided to cancel my account then I was transfeered to a an account specialist to see if they could help me. My plan was not bad so decided to wait. I filed a Better Busines Bureau (BBB) complaint online as well as an FCC complaint. Got a response real quick from executive customer relations (877-290-6323). They refunded the disputed charges but still did not address the other issues of misleading info regarding blackberry data plan, so my BBB complaint is ongoing. But try the BBB! Good luck
View more 
