Corperate office phone number and address!

Unfortunately Americans are notorious for not reading manuals let alone the service agreement of Terms and Conditions, which shows the lack of intelligence that the Customer Service as well as Corporate have to deal with …. personally why would I want to speak with anyone regarding a dispute especially if I’m in the right I put it in writing that way I create a paper trail from the start

D

Posts: 69

Phone Model:
Nok6133

Service Provider:
T-Mobile"Unfortunately no Robert Dotson like many executives do not answer the phones with regards to complaints there are Customer Service Representative just like the ones you try to avoid that do the same thing … I find if someone wants to talk with someone at the top they want a huge adjustment to their bill that is more than likely valid charges and unjustified
In the rare case of a customer’s dispute an adjustment should be provided it’s done "

I have to disagree with you.I have recently changed from Verizon to T-Mobile (which is a whole 'nother issue.) because of inept customer care and even corporate personel. I have had an ongoing battle with them due to lack of services that were garanteed and not delivered and they seem to be the only ones that are not in breach of contract when in actuality .they are.I started at the required begining place only to find that their customer care persons were unaware of their services or they actually told me that the services didn't work "in the home" or inside, or several other really ignorant comments and I was even told to "f" off by their financial department, I was given a credit and a conformation nuimber, and then told that there was no record of the calls that day that started with the executive offices and actually had a witness from a DSL tech of their own from being on my landline while billing was on my cell phone both on speaker.I have found that if you want something to be taken care of correctly you need to speak with someone that has some level of inteligence or you are going to just be sent around jumping through loops and never get anywhere. I have an issue with T-Mobile.already.I just signed up for services yesterday, or actually a few days ago I bought phones.but thats another story. I started where I was told to, with customer care and was treated wonderfully by all that had their hands tied and when I got to the top Lady.Peggy in Sales with no one over her but an address in Albequerque who didn't even know who the CEO of the company she works for is, I found you guys at this forum and went to the top.and now I am seeing my issue resolved.not yet, but there is hope that I have finally spoken to the right person who has personally taken an active interest in seeing this resolved.and even given me his personal number and extension.which out of respect I will keep private at this time. So, sometimes it does pay to begin at the top because refuse really does flow downhill.and I don't want to wallow in crap.do you?

In addition to contacting the BBB, it is a very good idea to contact the FCC regarding issues with T-Mobile.

Any problems which are in conflict with your contract might be legal issues that you want to bring to the attention of the reps, supervisors or other staff of T-Mobile with whom you make contact.

Ahi ahi ahi.

Be afraid, be very afraid. I signed up for this service in July, 2008. It appeared to work alright w/ some outages until January, 2009 when it was down for minutes, hours, days. When the problem occurs it requires you to reset your router each and every time. It was so bad I had to set up a surge protector under my desk, so I could simply use my foot to turn the router on and off, on and off, on and off…. When I called to complain, t-mobile told me they were not aware of this problem, well to be frank they are liars. There are postings all over the place, including their own forum on how unreliable this service really is.
They sent me a new router, knowing full well this wouldn’t solve the problem - the problem was I believed them. Why wouldn’t I, I had VOIP for years from other providers with no real problems. Well - same problems. You are on the phone and all of sudden the person on the other end cannot hear you - reset the router. You call them back or they call you and it drops again - reset the router. You do it a few more times - same thing. Like I said it may be minutes but more likely hours and in the end days at a time. It also takes your internet service with it. Linksys forum also has many postings, look up “no blue light”.
So I call again - told my case was closed - really, no one called to see if it was working. Told you have to start at the lower level customer service all over again. Email CEO, get call from executive response team. Now they are angry, combative, abusive and threatening - yes, threatening to “investigate” my phone calls or how I use my phone - I told them - have at it. Their executive response person Beckett spoke over me continually - actually yelling at me. I told her I did not want any more contact with her - find someone else. Oh - did I mention she thought it was funny I had this kind of phone service. Even though the phone continually disconnected while I was speaking with her - she tried to claim it wasn’t their problem and they still expected me to pay the bill. Anyway, Beckett had the audacity to keep calling me and I told her emphatically not to call. She said she would continue to call - oh, really - had to inform her this was harassment in writing. Then someone else called but the call kept dropping and they didn’t call back.
Senior tech Kevin calls and told me he had the same issue, but it wasn’t as bad these days - not as bad - are you kidding me! He was supposed to come to me and bring a new router - well he never showed up. Then a letter from t-mobile they are terminating my service and keeping my activation fees, the money for phones and equipment, but we still want you to pay the balance on your bill or we won’t release your number. Keep in mind I paid all along, believing they were honestly attempting to fix the problem - because they said so - like I said - LIARS. In April when the service became unbearable, leaving me without my internet service - I told them I would pay when they fixed the problem - therefore I was disputing my bill. American consumers have to stop being doormats - we have let this happen. Not me - not anymore. I reported them to the FCC, BBB, AG and small claims. An important fact is that you cannot call 911 should you need to when you have no service or it disconnects every minute. Well at least that would get the cops here, since they would figure we were making prank calls to 911. Totally disgraceful company.

Firstly, that Jason Cook number stills seems to be good.

I am involved in a customer service nightmare with T-Mobile. I’ve tried dealing with them to no avail. First I spoke with “Ralph” from the “office of the president.” I’ve also written to their media relations department, Robert Dotson, Brian Kirkpatrick, Susan Nokes and Hamid Akhavan, all of whom have ignored me. All I want is something fair and simple, yet the are they have dug their heels in and are being completely unreasonable—and have been quite deceptive to boot!

My 19 year old daughter has not has good luck with her T-Mobile phones. She had a Razr which gave her problems on many occasions. She eventually switched to a Wing—the source of her current, ongoing problem.

My daughter has gone through several Wings. In the beginning, they were replaced with refurbished units. She dropped one and paid the insurance claim out of her own pocket. Her current Wing (a new unit), which she received a few months back, started to give an error message saying it was out of memory, repeatedly froze, etc. It finally stopped working altogether. Research on Google shows that this is common problem with this phone. The tech at a T-Mobile store said that there was nothing they could do and suggested she go to Wal-Mart and get a pre-paid phone until she got a new Wing!

I tried reaching Ralph from the “Office of the President”several times. After leaving many messages, Ralph finally called me back. He said, “If the account number isn’t left, I won’t return the call.” To me, that is NOT customer service. All he would have to do is to look up my daughter’s records OR call me back! Finally, Ralph got back to me, then my daughter. Initially, Ralph told my daughter that he would exchange her Wing for any other T-Mobile phone. She was pleased to hear this. My daughter went to a T-Mobile store again and tried out different phones. Because of her needs and the shape of her fingers, etc., she settled on the G1.

When my daughter called Ralph back and told him the phone she wanted, he told her that she could have any phone EXCEPT THAT ONE! I’m sure you can imagine her disappointment—and outrage. He offered to give her a Sidekick 2008 (quite old) or a Dash (even older—and one she doesn’t like). These are not even close to being in the class as a G1 or a Wing. He said that she could get the G1, but she’d have to pay for it—and offered her a “discounted” price of $179.99. I then spoke with him and expressed my disappointment and how it was insulting that even though she had a flawed, lemon of a phone, she’d have to pay even MORE money for a different one—one that was also close to a year old technology-wise. I asked for his supervisor to call me.

Jennifer Martinez called me the next day. She basically reiterated the same offer, making it sound like we were getting some amazing deal, saying that “retail” price on the phone was $399.99. This was absolute deception, of course, as hardly anyone ever pays the “suggested retail price,” and, the T-Mobile website offers the very same price of $179.99 to ANY new customer!

I declined Ms. Martinez’s offer and told her that I would be contacting other people. She said that “I could feel free to do so, but they would tell me the same thing.” Now, I understand empowering employees, but when they come off as sounding like even the owner or CEO can’t or won’t do anything they won’t do, it just sounds ridiculous.

Apparently, my letters trickled back to Ralph, who called me and clearly indicated that he was authorized to speak on behalf of all of the executives that I had written to.

Among the many absurd things that he said, he told me that he could not (or…WOULD not) contact my daughter when I called him the first time, since I didn’t’ leave her cell number, since there were others with her name in their system. I told him flat out that as far as I knew, there are NO other people with my daughter’s name in the world! I again wrote to T-Mobile asking for some type of proof of this. The fact is, Ralph refused to be proactive and just make a simple phone call to me. He tried to cover his tracks with this ridiculous statement. Ralph also told me that the $179.99 was a huge discount—the only thing that that my daughter qualified for. It seems that T-Mobile is more is more interested in getting new customers than keeping the ones that they have.

This situation has been going on for over a month. My family has had an account with T-Mobile for many years. We’ve paid T-Mobile thousands of dollars through the years. My daughter’s Razr and now her Wing have given her problems. I’ve tried to resolve this fairly, yet they refuse to budge over $200—and an old phone—one that’s already being updated!

I have recently filed complaints with both the Better Business Bureau in DuPont, WA (the office closest to T-Mobile HQ) and the FCC.

I appreciate the chance to share this information with your readers and let them know that the vows of great customer service by Susan Nokes and her team are nothing but lip service.

Additional Contact Information

(425) 641-2545
(425) 378-4000

Timothy R Wong
12920 SE 38th St
Bellevue, WA 98006-1350

(425) 378-4000

Job: T-Mobile Usa , Senior Vice-President

Patricia L Miller
12920 SE 38th St
Bellevue, WA 98006-1350

(425) 378-4000

Job: T-Mobile Usa , Vice-President

David Miller
12920 SE 38th St
Bellevue, WA 98006-1350

Job: T-Mobile Pv/Ss Pcs , Principal

John Carney
12920 SE 38th St
Bellevue, WA 98006-1350

Job: T-Mobile Pv/Ss Pcs , Senior Vice-President

T Mobile
12920 SE 38th St
Bellevue, WA 98006-7305

(425) 641-2545

Well here is my review.
1. Tmobile is a JOKE, can not recommend them, my service was fine for 2 years. 7 days ago it stopped working in my area. 8 hours of support calls later and still not working.

2. 1-800-318-9270 - WORKS! Called that number based upon reading this thread. They cancelled my contract that I had for 3 of the 24 months required.

3. Now what company and deal to pick?

Corperate office phone number and address!

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