| Author |
Message |
laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
 
Sun Mar 26, 2006 1:17 am |
wow i have to say, that i am shocked. In the past i have always had trouble with customer care not often but enough to agravate me. But i had a problem with my husbands phone. (not tmobiles fault) but i called and i was compelty floored on how i was treated by two separate reps. They have made some changes. I dont know what it is or what happen or maybe they saw my history and know i will go right to the top.However two differnt reps and then today, i get a call on my cell with only a 3 dig number on the call id display on my phone. I answer the phone, and its tmobile on saturday asking me how was my service  i was shokced i actually choked on my soda that i had to give a great survey. its know wonder they won an award i can see how. I hope they keep it up..
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sun Mar 26, 2006 5:18 pm |
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amen
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sun Mar 26, 2006 7:44 pm |
lol i was hoping you woldnt see that one well atleast you can say im fair 
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Mon Mar 27, 2006 12:46 am |
| laura94r wrote: |
lol i was hoping you woldnt see that one well atleast you can say im fair |
lol
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perceval33
Posts: 40
Phone Model:
sidekick 2
Service Provider:
tmobile |
Mon Mar 27, 2006 1:10 am |
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yeah im noting this in my laura journal
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Mon Mar 27, 2006 8:49 pm |
| perceval33 wrote: | | yeah im noting this in my laura journal |
oh geez you too lol well what can i say. they shocked me that's for sure boy did they ever lol guess you both got one on me lol
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Mon Mar 27, 2006 9:05 pm |
| laura94r wrote: | | perceval33 wrote: | | yeah im noting this in my laura journal |
oh geez you too lol well what can i say. they shocked me that's for sure boy did they ever lol guess you both got one on me lol |
i may not take calls anymore since i am in one of the Offline Teams now.
(BCO - Business Care Offline)
but if u know anyone anyone that has a T-Mobile Business question i am here
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perceval33
Posts: 40
Phone Model:
sidekick 2
Service Provider:
tmobile |
Tue Mar 28, 2006 3:06 am |
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yeah at my call center, they moved all the offlines to the phones. you can imagine the welcome that received. im a tech tier2 new hire, halfway thru training.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Tue Mar 28, 2006 5:49 am |
| perceval33 wrote: | | yeah at my call center, they moved all the offlines to the phones. you can imagine the welcome that received. im a tech tier2 new hire, halfway thru training. |
wat center?
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perceval33
Posts: 40
Phone Model:
sidekick 2
Service Provider:
tmobile |
Tue Mar 28, 2006 11:02 am |
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albuquerque
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