T-Mobile charges to credit card after account cancellation.

In June 2005 I decided to change my cell provider from T-Mobile to Verizon. This decision was primarily due to the face that coverage by T-Mobile was poor or non-existent in some areas where I needed service.
I checked to verify my contract period had expired, and then paid in full. Next I setup new service with Verizon who said that they would take care of notifying T-Mobile of the change in service provider.

The switch was made, and then about 4 days later I decided to call T-Mobile myself just to make darn sure that the account was closed properly. I was assured that yes the account was cancelled and it was paid in full.

The T-Mobile account had been setup for automatic monthly billing to my American express card. Anyway time went on and in March 2006 I noticed that there was an extra T-Mobile charge on my American Express card. I did still have one account with T-Mobile for my wife's cell phone so when I had been glancing at the American Express bill in the past I just assumed the charges were for her account.

Not so! T-Mobile had continued to charge my American express card each month for 9 months. Yes I felt very sheepish for not catching this much sooner, but figured I could simply call T-Mobile and have them check their records and reimburse my money ($1,005.73).

When I first contacted them the representative seemed very helpful and yes she did see in the record where I had called to cancel the account on June 28, 2005. But somehow the representative back then failed to properly close the account. She also checked for any usage on this account and could not find any calls made after I had called to close the account. She said she had to check with her supervisor before any refund could be authorized. When she returned she said that T-Mobile's "policy" would only allow a refund up to 90 days! I reminded her that it was T-Mobile's error and that she said herself that the record showed that I had called to cancel the account. I also reminded her that it was T-Mobile that had been automatically charging my American Express card, and that I hadn't been actively involved in paying each month. She said she knew all that but "...a maximum of 90 days was T-Mobile's policy".

After that I called many times, and sent many emails to T-Mobile and every time hit the brick wall stating "...T-Mobile's policy". I then decided to contact American Express to ask that these unauthorized charges be removed. The people at American Express were extremely helpful and courteous, however after contacting T-Mobile they were told by T-Mobile the records only go back 90 days. Apparently T-Mobile lied to them because, in the many conversations I have had with T-Mobile representatives, they were all able to go back and see that I had called to close the account on June 28, 2005.

I just cannot believe that they can admit that the T-Mobile representative made the mistake in not properly closing the account, per my instructions, and then state that they will only reimburse 3 out of the 9 months of charges to my American Express card. Isn't taking money without authorization (I instructed them too close my account) illegal, and otherwise known as "theft"? When I mentioned small claims court, one representative said customers can't do that because the T-Mobile contract does not allow it. I then told her that as of June 28, 2005, when I directed that my account be closed, I no longer had a contract or agreement with T-Mobile.

T Morbid Is A Bunch Of Thieves. Stay Away From Them. I Had T Mobile And Once They Had Charged Me For Calls I Did Not Make They Said I Traveled Outside My Coverage Area And I'm Like Wtf? I Haven't Left Chicago For 3 Years Wtf You Mean I Wasn't In My Coverage Area. Luckily My Contract Was Almost Up So I Paid It Off And Switched To Sprint And Been Happy Since.

hey iowa, please keep responding to all these threads, youre very entertaining. all we need is the 1337 gam3r speak to top it all off.

sprint sold my friend who lives in a wooded area outside albuquerque a phone without checking coverage. she was analog roaming constantly at home and sprint kept shutting her phone off every 3 weeks because she would go over $150 dollars in overages. 2 months into that, i had her leave it shut off and got her on tmobile. she can now do anything, including web surf from home. sprint cared nothing for her situation in that she was duped into enlisting service with them. i took her to a sprint store to complain and the wonderful representative there showed nothing but disinterest, only giving her an option to allow analog roaming for another fee. wrong! that is not customer service. that is fleecing someone who is not a feasible customer.

another thing, there iowa....sprint charges you a monthly fee to have worldwide access....tmobile? you just ask for the feature, and they put it on. there is no fee to do it or to even have it. you can leave it on, and never pay an extra dime.

Its in the contract you have 60 days to dispute your bill. In fact most providers have this same provision. I do agree that in this case where they could see you canceled they couldnt do anything.

if there was no useage on the bill it shouldnt be an issue to credit back...

the recurring billing was that setup thru a pay service or with Tmobile directly?

T-Mobile charges to credit card after account cancellation.

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