| Author |
Message |
willy
Posts: 1 |
 
Sun Apr 09, 2006 11:10 am |
I recently purchased an upgrade handset from T-Mobile web site. The shipping package arrived with the “IF SEAL IS BROKEN CHECK CONTENTS BEFORE ACCEPTING” label out side of the shipping package box. This is great the seal isn’t broken. I open the shipping box, found a factory box. Wow! Great added a layer of protection. There another plastic seal label “IMPORTANT …” but that seal is broken. Check the contents inside the factory packaged box compare to the contents label outside of the factory box.
What’s Inside?
• T-Mobile Wireless Handset
• AC Adapter (US)
• Lithium Ion Battery
• Stereo Earphones
• USB Sync Cable
• Getting Started CD
• Quick Start Poster
• Carrying Case
• SIM Card
• Welcome Guide
Wait a second, SIM Card… I don’t find it anywhere inside the factory box or in the shipping box.
Check everywhere else, I couldn’t find the SIM Card. I thought I had lost it somewhere. I contact T-Mobile customer care. They said that warehouse worker remove the SIM Card from the factory sealed package box before they ship it to me. I couldn’t find any policy or document from the T-Mobile website stated that T-Mobile will open the factory sealed package box and remove any contents from the box and keep them without notifying the customer or having a written policy to show consumer. I don’t find any package slip or document inside the shipping or factory box stated that they had removed content from the sealed factory box. So, I asked to have one pick up from the local store or they can ship me the SIM Card. They say ‘they just would not ship a SIM Card nor letting me pick up a SIM Card from the local store.’ The SIM Card cost $19.99 if you need to purchase one from the store or internet. What happen to the one that is inside the sealed factory box?
Did you feel like T-Mobile is stolen from YOU? Cause I did. If the item is inside the factory packaged box, then it should stay inside the sealed factory package box. It doesn’t matter you purchase as a new activate customer or upgrade handset customer. What rights does T-Mobile have to remove any item from the factory sealed package box, and turn around to charge customer $19.99 for a new SIM Card. You don’t know if the handset was new or returned item from other customer, since the seal had broken from the factory packaged box. Now I have to pay shipping charge to RETURN this handset to T-Mobile. I think this fall in the consumer protection statutes. What happen to the fare business practice act?
I had AT&T/Cingular in the pass, and I order upgrade handset from AT&T/Cingular they didn’t remove any item from the sealed factory box. I receive the factory packaged box was still sealed as they arrived.
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bupahs
Posts: 65
Phone Model:
HTC Dash
Service Provider:
T-Mobile |
Sun Apr 09, 2006 12:22 pm |
Ok, You do not need a Sim card if you are upgrading your phone. You simply use the Sim card that is in your old phone. T-Mobile will remove the Sim card that comes in the "Factory Sealed" box because that card is not activated, your old Sim card is activated. What would be the point in sending you a Sim card that will not work?
As far as their "legal right", it is well within their right to remove any item not specifically supported by their network.. a Sim card that is not activated because you ALREADY have a Sim card that works perfectly fine, obviously is not required and of course is not Network supported. Not to mention the fact that T-Mobile is authorized to open THEIR OWN PACKAGES. If its boxed in a T-Mobile box, well guess who has property rights to the contents? Yep you guessed it T-MOBILE.
They did nothing wrong. You like so many others that complain need only to use a bit of your God given REASONING skills.
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gsmhawaii
Posts: 12
Phone Model:
Nokia 5180i, 3200, & 6230i; Samsung sgh e715; Motorola T722i, V620, V330, V635, V3i (Dolce & Gabbana), krzr k1, & slvr L7
Service Provider:
T-Mobile & Smart Philippines |
Wed Apr 12, 2006 2:22 am |
I ran into the same problem as you years ago. I upgraded it to the Samsung sgh e715 and that was the last time I ever bought a phone from T-Mobile. The only phones I buy are factory unlocked. I don't have any contract with T-Mobile and I can use any sim card in my phone wherever I am.
In my opinion, I don't think its fair for T-Mobile to open up a sealed box and remove contents from it even though it is from them. It's just like buy a new Honda Accord and having Honda remove the CD player from the new car because you already have a CD player in your older Honda.
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bupahs
Posts: 65
Phone Model:
HTC Dash
Service Provider:
T-Mobile |
Wed Apr 12, 2006 1:23 pm |
Again, you do not need a sim card with an upgrade. To use the same analogy as gsmhawaii, that would be like buying a new Honda Accord and having Honda install two exact CD Players, only one wont work. Duh people, the Sim Card that would be shipped wont work because it needs to be activated, you already HAVE an activated Sim card thus you dont need the one that would have been shipped. Why should T-Mobile ship you a Sim card and waste the money on something you will just throw away or worse yet have thousands of customer calls wondering what to do with this new second Sim card because some people apparently are too dumb to figure these things out for themselves.. hence this topic.
This is not rocket science ya know. Stop bad mouthing T-Mobile because of your limited intellectual capacity to understand basic marketing practices.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed Apr 12, 2006 2:29 pm |
| bupahs wrote: | Again, you do not need a sim card with an upgrade. To use the same analogy as gsmhawaii, that would be like buying a new Honda Accord and having Honda install two exact CD Players, only one wont work. Duh people, the Sim Card that would be shipped wont work because it needs to be activated, you already HAVE an activated Sim card thus you dont need the one that would have been shipped. Why should T-Mobile ship you a Sim card and waste the money on something you will just throw away or worse yet have thousands of customer calls wondering what to do with this new second Sim card because some people apparently are too dumb to figure these things out for themselves.. hence this topic.
This is not rocket science ya know. Stop bad mouthing T-Mobile because of your limited intellectual capacity to understand basic marketing practices. |
amen
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warnergt
Posts: 41
Phone Model:
Samsung P777 + P735
Service Provider:
T-Mobile |
Thu Apr 13, 2006 7:14 am |
So now, if his old SIM card becomes defective, he can
go to the T-Mobile store and buy back the one he
already bought.
This is BS. It doesn't matter that he can't use the card
right now. There is a potential he could activate it in
the future or with another carrier.
SIM cards contain flash memory. Newer SIM cards
contain larger amounts of memory. T-Mobile took
his newer, and probably bigger, card and left him
with the older, smaller card.
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mpapple10
Posts: 974
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Thu Apr 13, 2006 7:55 am |
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Are you sure you did not receive an "upgrade" package. These packages are just for customers who are upgrading and do not have a sim in them. When I upgraded 2 phones on my account at christmas I received one of these upgrade packages and a new customer package. One had a sim one didn't. The store rep did a very good job of explaining this to me.
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perceval33
Posts: 40
Phone Model:
sidekick 2
Service Provider:
tmobile |
Thu Apr 13, 2006 1:03 pm |
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he didnt buy the new sim card, he said it was an UPGRADE. upgrades are discounted, part of that is they dont have to buy a sim card. $20 savings right off the bat. so warnergt, he DIDNT buy the sim card. some people think theyre "Consumer Reports" deputies trying to find ripoffs in everything. go looking at the competition , youll find ripoffs there. the competition doesnt win 3 JD Power awards in 3 straight years by screwing customers, ok? thank you, drive thru.
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bupahs
Posts: 65
Phone Model:
HTC Dash
Service Provider:
T-Mobile |
Thu Apr 13, 2006 1:22 pm |
| warnergt wrote: | So now, if his old SIM card becomes defective, he can
go to the T-Mobile store and buy back the one he
already bought.
This is BS. It doesn't matter that he can't use the card
right now. There is a potential he could activate it in
the future or with another carrier.
SIM cards contain flash memory. Newer SIM cards
contain larger amounts of memory. T-Mobile took
his newer, and probably bigger, card and left him
with the older, smaller card. |
1. If his Sim card becomes defective, T-Mobile will replace it for free.
2. It does matter that he cant use the card right now. See there is this little problem with Hacking. Why would T-Mobile allow Sims to float around that could be potentially hacked and used for free? Already we have service thefts (fr4omall services) via IME and the like.. what your asking T-Mobile to do is add to a growing security problem. I for one am glad they use thier heads and NOT ship out things that dont need to be shipped.
3. T-Mobile would have checked to see the status of his Sim Card. Last time I upgraded my phone they told me my Sim card was "out of date". I was then given the option of having the boxed Sim card activated upon reciept or go to a local T-Mobile store to have one activated (so all my info on the old sim card could be transfered to the new Sim card). I simply went in to the local store and picked a new one up.. FOR FREE.
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warnergt
Posts: 41
Phone Model:
Samsung P777 + P735
Service Provider:
T-Mobile |
Thu Apr 13, 2006 10:59 pm |
That's right. I'm the consumer reports deputy.
Don't make me put my bullet in my gun. 
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