Just to add my experience to this, I called AT&T today (611) and the CSR said this can be done, but it has to be done by Tech Support. She opened a ticket with them for me and quoted the same 48-72 hours time-frame mentioned before. Guess we'll see come Monday if they are true to their word.
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cwabercrombie Posts: 1
Fri May 22, 2009 8:53 pm
Called AT&T last week to have correct name displayed on landline caller id's for my 4 family talk plan. Since most caller id's only display 15 characters and my last name contains 11, I wanted first name initial, then last name displayed, they said it could be done. One of my phones is used by my in-laws and their name is less than the 15 characters allowed. That phone displays correctly, first name, last name. My phone still shows last name and a few characters of first name, my wife's phone shows first name and a few characters of my last name. Called back to get those 2 corrected and was told that it couldn't be done and that it HAD to be last name, first name. Talk about almost blowing a gasket! When they had first name, last name displayed on 2 of them. Guess I will call Tech Support!
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Tue May 26, 2009 7:09 am
this is the approved caller id name format for att mobility
The format can either be:
First Name, Last Name.
Last Name, First Name.
First Name Only.
No middle names or initials allowed.
Business names are not allowed on personal accounts.
No nicknames are allowed.
No profanity is allowed.
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