Update: Okay... wow... our call center's IT guys are incredibly fast.
I was able to use gate19 yesterday, no problem.
Today, it's blocked. Not only 19, but every number I have tried.
See, instead of having a list of blocked Websites, our CC has a list of 'APPROVED' sites.
justin22 Posts: 213
Phone Model: Samsung D807, Moto KRZR K1 Red
Service Provider: Rogers Wireless
Thu Nov 30, 2006 12:16 pm
KungfuZombie wrote:
Update: Okay... wow... our call center's IT guys are incredibly fast.
I was able to use gate19 yesterday, no problem.
Today, it's blocked. Not only 19, but every number I have tried.
See, instead of having a list of blocked Websites, our CC has a list of 'APPROVED' sites.
sucker.. lol
jarmerson Posts: 57
Phone Model: Motorola i850
Service Provider: Nextel
Thu Nov 30, 2006 12:59 pm
OUCH. I was under the impression that the it guys are off site. Why would this be on an allow list to start with?
justin22 Posts: 213
Phone Model: Samsung D807, Moto KRZR K1 Red
Service Provider: Rogers Wireless
Thu Nov 30, 2006 2:47 pm
like steva said, all .gov & .us sites are accessable...
jarmerson Posts: 57
Phone Model: Motorola i850
Service Provider: Nextel
Thu Nov 30, 2006 3:45 pm
What call centers do you all work in?
If it is an offsite team that administrates the security then wouldn't we all be out? I think the IT is weak. They should hire vetran hackers, but after I leave. Then you'd all be suckas
justin22 Posts: 213
Phone Model: Samsung D807, Moto KRZR K1 Red
Service Provider: Rogers Wireless
Thu Nov 30, 2006 4:16 pm
lol yes we would... i'm in a startek center in regina.. i beleive steva is in startek or convergys in halifax??
steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Thu Nov 30, 2006 5:40 pm
halifax yup. still works here.
KungfuZombie Posts: 192
Phone Model: Crackberry 8830
Service Provider: Verizon Wireless
Sat Dec 02, 2006 2:29 pm
Tennesee, I work for the big red Checkmark...
Can you hear me now?
I think our onsite IT can monitor our computer usage if they want... and can add to the list or remove from it at will.
psycoslave Posts: 5
Phone Model: LG 6200
Service Provider: SaskTel
Fri Dec 29, 2006 12:49 am
Its not what I do its more what I don't do that is the thought of the day heh heh
