| Author |
Message |
thespecialist
Posts: 19
Phone Model:
Sony Ericsson W600i
Service Provider:
Rogers |
 
Mon Apr 17, 2006 1:17 am |
Just a lil hint ppl.
Just because you escalate your issue to a manager/sup/rez, whatever, know that if the answer you've been getting is the correct one that is all you will hear.
We do not reward our customers, simply because they escalate. Hell we have a whole team of people trained to say no. Best option, calmly explain the issue you are having with the CSR you contact. They will quickly determine if the issue can be resolved by them , and if not, Guess what we'll tell you we cant, and in some cases even reccomend speaking to a sup to try and resolve the issue. Any CSR can fix 9/10's of the problems customers have. believe it or not.
Besides wouldn't you feel more comfortable speaking to a rep that took calls on a daily basis, was familiar with the systems, and was well trained to deal with these issues, or would you rather speak to someone who's primary responsibility is admin work. And trust me if you think that fact will make them easier to bend to your will for credits and such think again!
Just some friendly advice. 
|
 |
Advertisement
|
|
|
|
|
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Mon Apr 17, 2006 6:49 am |
|
too many people watch Oprah for that advice....
|
|
Cptech31
Posts: 606
Phone Model:
LG
Service Provider:
Hmm what service |
Thu May 04, 2006 8:51 am |
I wish customer would learn cussing and screaming and name calling and racial remarks will not get them what they want. I would be more willing to help a cust that was nice and prefossinel when talking to me then screaming and cussing and name calling. I know most of us out there will tend to bend over backwords to help someone that is being nice and advoid helping someone that is cussing name calling and yelling in our ears. Poeple rember we are people also we may represent the company we take calls for but you also have to rember we are customer also.
we tend to listen more to nice people like other customer care reps out there. Rember we just not only answered your call but we answer other peoples calls also by the time we answer you call it may have been our 20 yelling screaming, cussing customers and we just many not listen
We deal with everyone else problems then when we leave work we have to deal with our own problems also with our own service providers abd utilitys. So please don't start off your call with an attitude and demand things as you may not get them if you ask for something then you might get them.
|
|
Jadall
Posts: 389
Phone Model:
Nokia 3300,Nokia n-gage, SEt290a
Service Provider:
Cingular |
Thu May 04, 2006 7:36 pm |
|
I Have almost never called in Screaming and yelling at Customer service they do Nothing for you and i'm not talking about cingular/verizon/etc. just in general. talk to them calmly.. it keeps everyone calm and yes you will be more likely to get helped most efficiently.
|
|
BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed May 10, 2006 3:39 pm |
|
also your the one that called us just because you might think you know what the proble is beacuse you brothere neighbors cousin who works at mcdonalds said somthing doesnt mean squat, grant it there are a few reps out there who dont know an butthole from a hole in ther ground but most of the reps knw whats going on , calling in 5 times a day will do nothing but agrivate cs and we will be less like;y to belive you when youve calling in 3 or 4 times a day /week w/ the samme problems
|
