| Author |
Message |
Wrangler3383
Posts: 59
Phone Model:
Cingular 8525, LGCU500, Nokia 6682
Service Provider:
Cingular |
 
Fri Apr 21, 2006 3:36 pm |
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Ugh... that response is why I rarely ask questions via email. What that CSR said is wrong. I have SEEN Rogers on my phone with my own eyes. I would recommend that you call in and talk to a supervisor and explain your situation. Just be sure that when (and if) they tell you to call AFTER your vacation for the credit that they fully document that in your account. Otherwise I guarantee they will give you a hard time. Maybe a CSR can shed some light on this. Cingular must have customers living right on the canadian boarder right? How is their situation taken care of. Also is there a reason the email CSR might have said the network name wont change? Is this a recent thing? The last time I went to Niagra was in Sept. of last year and my phone toggled between Rogers and Cingular the whole time. Seriously, if your in the US wouldnt it kinda be illegal to charge someone for roaming?
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Apr 22, 2006 9:38 am |
| conch wrote: | Here's the reply I received from Cingular. I find it hard to believe that Cingular doesn't have the technology to make American and Canadian cell signals different, and tell you when you go from one to the other.
Dear Mr. Conklin,
Thank you for e-mailing us regarding you roaming question. We understand the urgency of resolving this quickly for you, and I will be happy to review your account for any errors.
Unfortunately, there is not a way to tell you are pulling off of a tower in Canada the phone will only say Cingular. So it would be at your discretion when using the phone that close to the boarder. You would not know that you were receiving roaming charges.
Sincerely,
Rick Shull
Cingular Wireless
Online Customer Care Professional |
respond to the email (ensure that reps respons is included in your response) and ask about affiliate carriers tag the affiliate carrier is Rogers Cantel... that rep was lazy and needs a talking to
when you are responding in the cc field put in this address...
Stan.Sigman@semail.cingular.com
Dear old Stan is the CEO... I GUARANTEE you will get a very accurate response... it will be similar to what I and others have posted
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Apr 22, 2006 9:46 am |
| Wrangler3383 wrote: | | Ugh... that response is why I rarely ask questions via email. What that CSR said is wrong. I have SEEN Rogers on my phone with my own eyes. I would recommend that you call in and talk to a supervisor and explain your situation. Just be sure that when (and if) they tell you to call AFTER your vacation for the credit that they fully document that in your account. Otherwise I guarantee they will give you a hard time. Maybe a CSR can shed some light on this. Cingular must have customers living right on the canadian boarder right? How is their situation taken care of. Also is there a reason the email CSR might have said the network name wont change? Is this a recent thing? The last time I went to Niagra was in Sept. of last year and my phone toggled between Rogers and Cingular the whole time. Seriously, if your in the US wouldnt it kinda be illegal to charge someone for roaming? |
that scenario is called accidental roaming and is handled in a different manner... generally speaking it would be credited back once...the alfa tags would be explained to you and the manual network selection procedure would be reviewed with you... I have dealt with this situation literally hundreds of time and there is a policy for it...
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conch
Posts: 15
Phone Model:
Motorola V220 GSM
Service Provider:
Cingular |
Sat Apr 22, 2006 10:05 am |
I am going to pursue a more definitive answer to my question from Cingular. If there isn't a better way to avoid unnecessary roaming charges (such as by somehow restricting my phone to only respond to Cingular US towers), I want them to tell me up front that any Canadian charges I incur from the US side of the border will be removed from my bill.
I'm tired of them dancing around the problem. There should be a clearly stated policy. Our Caribbean experience was very similar to what we may have to face in Northern New York. I don't want to have to go through weeks of calls to Cingular customer support and Cingular's CEO in order for them to admit that there is a problem and to give me credit.
Unfortunately, their current policy may be the same as that of many companies -- grant credit to the "squeaky wheels" and make everyone else pay.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat Apr 22, 2006 11:19 am |
T-Mobile's Canadian Roaming Partner is Rogers/Fido
Cingluar's Canadian Roaming Partner is Rogers/Fido
Sprint Nextel's Canadian roaming Partner is Telus
Verizon's Canadian roaming Partner is Bell
i believe this is all correct but i might be mistaken
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Apr 22, 2006 11:53 am |
where is is an issue limited to border areas it is handled on a case by case basis.... my advice to you is before you are within 10 miles of the border put your phone in the manual network mode and manually select cingular... this will preclude your issue
your carribean experience is a whole different issue... those in fact were bona fide charges that cigular took the hit on and because that carribean carrier does not have to comply with US standards for alfa tag transmission (you thought you were on network)...
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conch
Posts: 15
Phone Model:
Motorola V220 GSM
Service Provider:
Cingular |
Sat Apr 22, 2006 12:09 pm |
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Good idea, but I'm still trying to figure out how to select Manual Network mode. I can select Network Setup on my Motorola V220, but that only lets me select the band. As I recall from last year, the Manual Network selection may only appear when a foreign carrier is detected. I think I used it to select Cingular, but that didn't help me in the Caribbean. Maybe it will up north.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Apr 22, 2006 2:02 pm |
From the stand by screen, press the Menu key.
Scroll to Settings and select by pressing the right soft key.
Scroll to Network, and select by pressing the right soft key.
Scroll to Network Setup, and select by pressing the right soft key.
Scroll to Type, and select by pressing the right soft key.
Scroll to Manual, and select by pressing the right soft key.
Select Done, and select by pressing the left soft key.
The device will search for all available networks.
Scroll to the desired network and select View, by pressing the right soft key.
The device will display the Network ID.
To register on the network, select Register, by pressing the right soft key.
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conch
Posts: 15
Phone Model:
Motorola V220 GSM
Service Provider:
Cingular |
Sat Apr 22, 2006 2:08 pm |
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On my Motorola V220, I can do the first three steps, but I have no "Type" selection. As I remember, that option may appear when I'm in a multi-provider environment, as we were last summer in the Caribbean. But I found out then that registering on Cingular wasn't enough; I found out later that I had been using a foreign carrier that my phone misidentified as Cingular. Big bucks.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sun Apr 23, 2006 12:03 pm |
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it appears you have a V220 with a different software version
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