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steva11
Posts: 1682
Phone Model:
w810i/pearl
Service Provider:
Rogers |
 
Mon May 01, 2006 3:00 pm |
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Alf rocks. I loved that show. I even had Alf cards....like hockey cards, but ALF..."Alien Life Form"
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Cptech31
Posts: 608
Phone Model:
LG
Service Provider:
Hmm what service |
Thu May 04, 2006 8:52 am |
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the weirdest reps i have ever talked to are thos in xbm from one spsfic call center i can't say the center info but they suck.
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steva11
Posts: 1682
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sat May 06, 2006 2:18 pm |
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never spoke with them. I'd have to say blue warranty seem to be some of the nicest/most professional people.
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steva11
Posts: 1682
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sun May 07, 2006 9:50 pm |
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I can't stand reps that tell a customer that "a tower is down in your area, they'll fix it in a few days and everything will be better" when there is no issue in the area! then i have to deal with the customer getting mad because we aren't fixing the tower. like there aren't other towers in dallas, texas! then the rep gives the cust an event tracking # as a situation tracking # to make it seem like she's actually on top of things. dude...
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WebDunce
Posts: 180 |
Thu Aug 03, 2006 3:02 am |
| mjuberg wrote: | wierd reps eh?......I actually had a rep ask ME how to transfer a call to me  .........Hmmmmm now that i mention itm, that's probably more scary than wierd. You know something went wrong in trainig if they don't know how to transfer a call....but that's just my opinion |
hope that wasn't me. jk. no, it wasn't, but I sure WANTED to ask a few reps how to swap back-n-forth on a conf call...but I assumed that the phones may be diffrnt.
turns out I conf...then press hold and pick up cust again. then hold and pick up conf. then conf to join all. I was so glad to learn that. but I'm so scared I'm going to drop one of the two by accident.
My trainer was her first Cingular class...and she had had only 2weeks of phone time herself (she has a lifetime of phone experience...just not Cingular expernc.) She was a fine teacher in many ways, but I think her lack of Cingular experience put my class in a particular disadvantage. The team leads are making up the difference though. they're great.
I felt really bad when a rep from Data support called me and asked me a simple question about a plan (forgot the question) that I couldn't answer...we're not supposed to say we're new...but I think I should have that time.
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WebDunce
Posts: 180 |
Thu Aug 03, 2006 3:17 am |
| steva11 wrote: | | I can't stand reps that tell a customer that "a tower is down in your area, they'll fix it in a few days and everything will be better" when there is no issue in the area! then i have to deal with the customer getting mad because we aren't fixing the tower. like there aren't other towers in dallas, texas! then the rep gives the cust an event tracking # as a situation tracking # to make it seem like she's actually on top of things. dude... |
Hey...with this revolutionary idea I can really start getting my AHT under control.
"Okay, sir. I see the tower near your house and the one near your work are having voicemail issues. That's why you can't download ringtones right now. That's also why your bill was $319.45 this month. I've reported the issue, which should be resolved in 1 to 2 business days, and your account will also be credited then for $212.18. And I've got your confirmation #. Do you have a pen? Okay, that's AXF63B4530. Is there anything else we can do for you today? Okay, thanx for calling Cingular. You have a great evening."
of course, I'll have to write something ELSE in the notes...maybe something vague about coverage issues?
Also, might not do well in the resolution section of the QA, tho.
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elmo01
Posts: 2206
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Aug 03, 2006 7:16 am |
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I hear ya.. no trubble shooting... nuthin...9 times outta 10 the issue can be resolved with a power cycle and a little customer education... do this once a day *at least*...if the issue doesnt go away after that give us a call...works for me...and the customer too!
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Texan
Posts: 229
Phone Model:
Moto |
Fri Aug 04, 2006 12:36 am |
Hey elmo,
Is Samsung still around here???
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