| Author |
Message |
steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
 
Mon Apr 24, 2006 2:39 pm |
I find it wierd when reps do this...example:
rep: hi, this is carol smith from blah blah
me: and can i get your cuid.
rep: sure C as in "charlie", S as in "sam" 1234
why don't reps just say C as in CAROL, S as in smith!?
just wierd...
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Apr 25, 2006 6:51 am |
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I use the phonetic alphabet... afla bravo charlie delta ...etc...really messes people up...
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed Apr 26, 2006 8:10 pm |
i dont know if this is weird as mucha s stupid but i actualy had a tech rep tell me that text had to be provisioned in order for interenet to work 
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Apr 26, 2006 8:25 pm |
tech!? wow...
sometimes tech will tell me to do some bullshit stuff that doesn't matter to buy them time like checking the ICCID/IMEI when the cust can call fine, but can't sms or something.
I had a tech rep the other day tell me i did a good job. wow, basically, i followed proper troubleshooting, we had to file a ticket.
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neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Wed Apr 26, 2006 9:02 pm |
Afla? Dude. I think Afla had an 80s TV show and wanted to eat cats. I don't remember. I think you meant alpha.
Anyway.
I sometimes mess with people. "C as in sea. W as in why. P as pneumatic." Yeah. I miss the NAS days.
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Apr 27, 2006 5:29 am |
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yup typo... I meant alfa... the phonetic word... not the first letter of the greek alphabet
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu Apr 27, 2006 2:26 pm |
and it was ALF that had the show 
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Apr 28, 2006 6:53 am |
| steva11 wrote: | tech!? wow...
sometimes tech will tell me to do some bullshit stuff that doesn't matter to buy them time like checking the ICCID/IMEI when the cust can call fine, but can't sms or something.
I had a tech rep the other day tell me i did a good job. wow, basically, i followed proper troubleshooting, we had to file a ticket. |
Well you know that when we tech support people ask you to verify info like that it give us time to open the account fully in all the systems and to look at the problem and gives us time to solve it. But if you were in my call center with the new transfer policy you don't have to check C@#p just cold transfer to tech we get reps who cold transfer billing and telegence errors and cingular.com issues
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neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Fri Apr 28, 2006 8:27 pm |
| elmo01 wrote: | | yup typo... I meant alfa... the phonetic word... not the first letter of the greek alphabet |
Yeah, the NATO phonetic alphabet. It's alpha..
And yea, I know it's Alf. But I'm being silly.
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mjuberg
Posts: 4
Phone Model:
Rokr E1
Service Provider:
Rogers |
Fri Apr 28, 2006 11:50 pm |
wierd reps eh?......I actually had a rep ask ME how to transfer a call to me  .........Hmmmmm now that i mention itm, that's probably more scary than wierd. You know something went wrong in trainig if they don't know how to transfer a call....but that's just my opinion
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