How can Cingular hold me to a contract but not service the

Cingular is providing service for existing AT&T accounts but not supporting the existing AT&T contracts with equipment. My AT&T phone was lost or stolen on April 4 2006. I called Cingular and was told they will not supply another phone. They said my options are to move my phone service for this number to Cingular and buy a new phone or purchase a used AT&T phone wherever I could find one. The problems with switching my service to Cingular is that I have three phones, a compatible Cingular service plan cost more than my current AT&T plan and the Cingular plan is not competitive with other providers I have researched. My AT&T contract is good until Nov. 2006 so they have me at a disadvantage. There is an added grievance to this issue. I found an AT&T compatible phone on Wednesday 4/19/06 as they told me to do. Before I purchased the phone I called Cingular with the ID numbers for the phone and the customer service rep told me the phone will work and that they will send a new sim card out that day. I paid for freight and waited. On Monday 04/24/06 I called to track the shipment. I was told it should arrive no later than Wednesday 04/26/06. I still did not have the phone on the 26th so I called Cingular again. During this call I was told the sim card had not shipped. They said the order was written up wrong. The paperwork was redone and I paid for freight again. On Friday the 28 I called to check. Again I was told the card had not shipped. We reordered the card agian and I was told it would ship that day, Friday the 28th. On Monday 05/01/06 I called to check on the shipment. Once again the card had not shipped. The first two times they charged me for freight but I am supposed to see a full credit on my phone bill. How can Cingular buy my contract but not be required to service my account with quality service and equipment? How can they hold me to my contract but not service the contract unless I pay for a costlier contract. The way Cingular is handling the purchase of AT&T is to strong hand AT&T customers into buying one of their programs.
Thank You,
John Hoffner

i understand where you're coming from, but how can a company replace phones that were manufactured for a company that no longer exists?

I'd also check in your local area or online for ATT branded sim cards as you may get it faster that way. then you would just need to call customer care to have them activate it.

The contract does not regard equipment. cingular is still offering you service, along with free phones and discounts, so there are service options available.

Been there!! Not quite the same situation, but similar. You are stuck being an ATT orphan in the Cingular mess.

Best option is buy an unlocked phone off ebay to make your through until your contract is up and switch. That is what I finally had to do.

One more month and then I am GONE!!

Another option while on ebay, is to look for old att phone. It would cost more to switch companies then to just buy an att phone of ebay.

There was a report that cingular is suppose to be getting a shipment of att sims soon...but it isnt going to be too many...somewhere around 1400

This is to Jon..

Cingular is competitive with the only other "large" provider out there, Verizon.

As far as the contract, they are providing an option to end your current contract, as long as you sign up on the Cingular system.

If you had insurance, you would have received another phone that would work with your ATT SIM card.

Also, most Cingular stores have a supply of ATT SIM cards. We have two unopened packs. I also know several stores around me that have ATT SIMs. I know ths probably doesn't help you, but give the stores in your area a call or visit and ask if they have any left....

How can Cingular hold me to a contract but not service the

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