| Author |
Message |
minnimeturtle
Posts: 2 |
 
Wed May 03, 2006 12:34 am |
I use to think that Tmobile was the best. I am a freelance interpreter and have had Tmobile through the sidekick for three going on four years. Sure the coverage isn't as great as Verizon and there are more dropped calls and black out spaces where you get no reception, but being a sign language interpreter it's perfect. I can organize by business and freelance jobs and keep in touch with consumers and an the agencies I work out of as well as keep in touch with other interpreters as well as other Deaf people that have this device or similar devices. I raved to my boyfriend so much that I made him and his mother transfer over to Tmobie and join a family plan with me. I've never had a problem with customer service until now.
I spent a month researching an upgrade because like usual my sidekick broke down the warranty ran out this time and I did not have insurance over it. Having to upgrade I was forced to do the research. Speaking with many customer service reps on the phone and in stores comparing models of phones I decided to purchase the MDA. The three pertinent questions I had were: One, will me email transfer over to which by many representatives the answer was yes. Then secondly will all my contacts transfer over as well and the answer was yes.Lastly, would the package I'm paying for and my rates stay the same, which again the answer was yes. I got the mda in the mail and transferred over and low and behold the answer to all those questions turned out to be NO!!!!
Overnight I lost EVERYTHING my business and how I conduct business is on a standstill. In a panic I called Tmobile thinking that since they pride themselves on customer service that they could help me out. NO, not even I'm sorry. They ruined everything for my business and my lively hood. The answer I got was they told you wrong information but sorry too bad and we are not going to do anything you are screwed. So now all my archives are gone my business is in distress and I'm left with absolutely no options.
Now correct me if I'm wrong but the number one rule in customer service is suppose to be the customer is always right. Not only are they not stepping up to the plate and fixing this matter, they have completely left me out to dry with their incompetency. The only reason I transferred over to this phone was that I was assured that everything would transfer over and now I'm left with nothing. When we as costumers sign our contract we are held up to our end off the deal. I've never missed a payment or payed late, I've held up my end of the bargain. Tmobile has completely failed and ruined my work and my lively hood and they aren't responsible or caring enough to fix it. Nothing completely can be fixed because I lost everything when transferring over. But I was expecting a remedy or solution not a, "ooppsss my bad, well sucks to be you, we don't care and won't fix it."
I can promise you this, my boyfriend his mother and myself are taking our service elsewhere where we will be respected. Not one more cent to Tmobile. And I will be spreading the word within the interpreting and Deaf community. Word travels fast because it is such a small tight knit community. Whoever just posted that message about Tmobile's impeccable quality of service I can assure you this is the worst customer service I have ever had in my life and I wouldn't recommend Tmobile to anyone.
Sincerely a soon to be ex-Tmobile member
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed May 03, 2006 8:53 am |
i can tell you wat happend. and that is you never saved anything to your simcard. go into a T-Mobile Direct Store and they have a tool that can resolv your issue.
If you refuse to do this then have fun paying your $200 ETFs on each line and any usage used. if your refuse to pay then you will be sent to collections.
have fun
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed May 03, 2006 1:31 pm |
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but if her contacts were not stored on her sim, she should still beable to access all her previous information if it was stored on the phone memory.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Thu May 04, 2006 1:59 am |
| steva11 wrote: | | but if her contacts were not stored on her sim, she should still beable to access all her previous information if it was stored on the phone memory. |
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i bet she never thought to even look on her old device lol
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bupahs
Posts: 65
Phone Model:
HTC Dash
Service Provider:
T-Mobile |
Fri May 05, 2006 10:19 pm |
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Why would she look Sir_GoAtaLoT? it is faster to blame T-Mobile for her own mistakes.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat May 06, 2006 1:05 am |
| bupahs wrote: | | Why would she look Sir_GoAtaLoT? it is faster to blame T-Mobile for her own mistakes. |
thats why people really need to read the Terms and condtions first and it will solve alot of problems that customers cause.
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brink182
Posts: 5
Phone Model:
LG f9200 Unlocked/ Sidekick 2
Service Provider:
T-Mobile |
Sun Jun 04, 2006 12:37 am |
you do realize all the information on a sidekick is stored on a server. you cna access everything on yoru sidekick thruthe t-mobile.com website. Just sign in and click on the "desktop interface"
I just broke my sidekick as well. I spend the last couple hours put all the information in the new phone.
research how your products works next time.
Plus if you bought the syncing software ($10) for the sidekick and got a mini-Usb cable. you cna download all that inofrmation on to yoru persoanl computer. OH and then you cna simple Sync up yoru MDA with your computer as well. Amazing huh!
BTW, t-mobile out soucres their customer service. We also all know t-mobile store reps will tell you everything you wanna hear. they are not car salesmens that get training on that years new mobiles.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sun Jun 04, 2006 12:55 am |
| brink182 wrote: | you do realize all the information on a sidekick is stored on a server. you cna access everything on yoru sidekick thruthe t-mobile.com website. Just sign in and click on the "desktop interface"
I just broke my sidekick as well. I spend the last couple hours put all the information in the new phone.
research how your products works next time.
Plus if you bought the syncing software ($10) for the sidekick and got a mini-Usb cable. you cna download all that inofrmation on to yoru persoanl computer. OH and then you cna simple Sync up yoru MDA with your computer as well. Amazing huh!
BTW, t-mobile out soucres their customer service. We also all know t-mobile store reps will tell you everything you wanna hear. they are not car salesmens that get training on that years new mobiles. |
actually T-Mobile only outsoures very little of there customer service. almost everything is done through T-Mobile reps.
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rebellpntball
Posts: 8
Phone Model:
SDKII
Service Provider:
T-Mobile |
Sat Jun 17, 2006 2:57 am |
| brink182 wrote: | you do realize all the information on a sidekick is stored on a server. you cna access everything on yoru sidekick thruthe t-mobile.com website. Just sign in and click on the "desktop interface"
I just broke my sidekick as well. I spend the last couple hours put all the information in the new phone.
research how your products works next time.
Plus if you bought the syncing software ($10) for the sidekick and got a mini-Usb cable. you cna download all that inofrmation on to yoru persoanl computer. OH and then you cna simple Sync up yoru MDA with your computer as well. Amazing huh!
BTW, t-mobile out soucres their customer service. We also all know t-mobile store reps will tell you everything you wanna hear. they are not car salesmens that get training on that years new mobiles. |
Ok how lame can you be? First off if the person doesn't have sidekick data on there account then you can't log on to your desktop interface... And that happens to be the case in the situation... Try reading. Also tmobile reps will not say what you want to hear the last thing we want is to have customers coming in to complain months later or caneling. I've noticed reps giving out misinformation but that tends to be from the reps not being well informed on the product and that is beacuse we have training that isbasically up to you to take. I for one have never done the online training on really anyphones except for when I was origonally hired but I love playing with the devices and pride my self in knowing all my features and plans. As far as the problem hear best bet is to try to reactivate your sidekick plan al your info will still be there and accessable either from the phone or web. And I personally hate the mda return that garbage and just buy a sidekick II on ebay or wait for the sdkIII. As far as you customer care issues I would just try being nice and polite eventhough you don't want to and speak with retentions. As far as contract extension goes... If your in cali. You have 30days to cancel the contract extension if your past 30 days then your sol. If your not in cali then the time is 14days.
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Billsac
Posts: 2 |
Thu Jun 22, 2006 9:36 am |
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Guess you should of wrote down all your info if it was that important. A real business would keep back up data.
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