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Home > Cell Phone Forums > Manufacturers Talk > Sony Ericsson Talk > lost P910a

lost P910a

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destroybuild
Antenna Booster Novice
Posts: 4
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Thu May 11, 2006 10:24 pm 
Hey everyone. I have a P910a, with service from the United Kingdom icon_smile.gif and am away in the USA at college. I lost my phone a week ago and didn't know what to do. i called the customer service to end my account and they did.

then, today, i saw a kid in class using one that looked like mine. so i went to talk to him about it and he said i was crazy; he said that it was his and that he uses Cingular (as opposed to me, using T-Mobile), even showed me the SIM card. i had never seen him with one before and i've talked to him once in a while, im sure im the only one in class with one.

I don't know anything about phones or SIM cards or stuff like that. lets say he found my phone, replaced my SIM card with his Cingular card, is there anything I can do to "track" it?

I called Cingular and asked them and they told me that I "should be glad that you only lost the phone and not the SIM card along with it." -- basically that nothing could be done. Is this true? I don't know the what the law is here in the States or how that would work for me or?

thanks for all ur help...

-Robert
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elmo01
Moderator
Posts: 2186

Phone Model:
Samsung SPH-M510

Service Provider:
Bell Canada
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Fri May 12, 2006 8:21 am 
the phone has a serial number (IMEI) that is unique to that device....call your service provider as they have it on file...

approach said individual and compare the serial numbers

to extract the IMEI from said device press *#06#

what you do next should be academic
destroybuild
Antenna Booster Novice
Posts: 4
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Fri May 12, 2006 10:30 am 
I will get the number from my service provider and ask guy if I can compare it. I don't know if he will let me see the phone again though, he was pretty touchy about it. That's my concern really, that he wont let me see it again; especially not if I tell him what I am doing but I would feel wrong if I lied about it.

Isn't it possible for T-Mobile (my provider) to disable the phone + contact Cingular (his company) so that the phone is disabled? I mean, if they have the "number on file", can't they 'see' that it is being used by someone that is not me (and hence disable it or at least send them a message letting them know that the phone they have has been reported as lost)? Especially since I am reporting it, you know.

Like I said, i dont know the law here or anything. What would you do in my case?
destroybuild
Antenna Booster Novice
Posts: 4
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Fri May 12, 2006 2:58 pm 
Hey, just wanted to let you know that I did see the guy in class today and asked if I could see the cell phone again. Then I told him about the number thing that I was suggested (it was in one of the documents that i got with my phone, i looked for it before i called t-mobile again) and asked if I could look at his phone for it. Well, he got real mad and upset and told me that he had already proved it was his phone, since we were on different networks. I've talked to a lot of people in that class about my phone and they all think that its mine.

I mean, I can understand why you'd get mad if someone came up to you and kind of accused you of having their phone but its not like I did it in a mean way. I explained to him how I lost my phone, how I hadn't seen anyone else (including him) with a similar model, etc, etc. He didn't seem to care. Just got up and left class.

So, I called Cingular again and talked to the customer service. I told them what happened and again they basically brushed me off.

Since I have the number (and T-mobile is supposed to have it as well), can T-Mobile somehow disable the phone (or track it or something)? I know its no longer using my SIM card, but does this matter? I'm calling T-Mobile right now but they've got me on hold.

I've started looking up this IMEI blocking thing online but i'm not really clear on what I can do. I see some places saying that they have that blocking in the United Kingdom but not in the United States (or that they just dont do it in the US) -- is this true?

Also, how does that affect me, since the phone is from the UK but now someone is using it with a US Cingular account?

I'd really like my phone back and don't know what to do. I can't afford another one right now. ANY help would be GREATLY appreciated!! OR at least directing me to some resources about this... thank you.

elmo01
Moderator
Posts: 2186

Phone Model:
Samsung SPH-M510

Service Provider:
Bell Canada
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Fri May 12, 2006 4:00 pm 
UK providers do keep and maintain a lost and stolen registry for phones... GSM providers in the USA do not... here they disable the sim card and issue another...

where he is using a different provider proves nothing... you have already unlocked the device and now it will accept *any* sim

the only way you can prove ownership is thru the IMEI in that phone...
destroybuild
Antenna Booster Novice
Posts: 4
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Fri May 12, 2006 5:17 pm 
Okay, thank you. I called T-Mobile and they told me the exact same thing; and of course, made me an offer on a new phone icon_smile.gif hehe.

They said that they couldn't do that unless I had proof that the phone was mine & filed a police report.

Thank you for your help.

Celtic Dragon
Faceplate Artist
Posts: 254

Phone Model:
SE w610i/BJ II

Service Provider:
Cingular/AT&T
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Sat May 13, 2006 12:18 pm 
you can file a police report and tell them the suspect. since you have the imei, and proof of ownership, the police can go with you to check it. if it matches, he will have to return it.
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