I dont doubt your knowledge of company policy one bit..just stating the obvious... your terms and conditions allow for local laws... IE if there is a consumer "cooling off period" law for that state or county.... TMob says it will comply in its TOS......
being a customer care rep myself for quite sometime and haveing read several notations from the legal deprtment on accounts I have come across this more than a couple of times
we also need to keep in mind that customer Care policys and laws may be different for Business Care and customers. and i am sorry if i seem rude.
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elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Sat Jun 10, 2006 7:09 am
no probs...
Sir_GoAtaLoT Posts: 416
Phone Model: Apple iPhone 3G
Service Provider: Rogers Wireless
Sat Jun 10, 2006 2:39 pm
elmo01 wrote:
no probs...
thanx
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Sun Jun 11, 2006 8:15 am
Sir_GoAtaLoT wrote:
elmo01 wrote:
no probs...
thanx
hey this is a discussion group... it aint no fun being nice all the time!
Sir_GoAtaLoT Posts: 416
Phone Model: Apple iPhone 3G
Service Provider: Rogers Wireless
Sun Jun 11, 2006 2:36 pm
elmo01 wrote:
Sir_GoAtaLoT wrote:
elmo01 wrote:
no probs...
thanx
hey this is a discussion group... it aint no fun being nice all the time!
you got a point
iworkatmobile Posts: 2
Phone Model: T-Mobile Dash
Service Provider: Rogers Canada
Fri Jul 06, 2007 4:09 pm
Woah, does every one hate T-Mobile ? I work there and i even hate it. Not only do they screw the customers over, they royally screw us employees.
Benjel Posts: 47
Sat Jul 07, 2007 2:34 pm
I'd much rather pay the $200-300 for a phone up front and have better and less expensive service than have t-mo subsidise the handset cost with etf and higher rates. That is how t-mo in europe works. My 6230i cost $230 new unlocked unbranded and was much more phone than anything t-mo had to offer at the time.
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bcagle3 Posts: 137
Phone Model: Sam 629
Service Provider: T- mobile
Sun Jul 08, 2007 11:28 am
just curious why do you all who are employees stay if you hate it i make about 120, 000 a year as a sales rep our ins is stunning and i have never been treated better so what is the deal are you lying or just bitchers
julia1086 Posts: 48
Service Provider: Verizon Wireless
Mon Jul 09, 2007 6:24 am
bcagle3 you work as a sales rep. . . . . not for tmob, right? you know some people can sell and others can't, it is a "gift". i was hijacked into my tmob call center job. was happily doing data entry when they bought the center and i was forced to talk to rude people on the phone about things i have no control over. i think that's what most people who call in don't get, we have no control over the policies we just have to abide by them and a good portion of the time i don't agree with them. that's how all of these big companies have things set up. i work for tmob and have vzw as my provider and truthfully i don't see a difference in the way either does business.
greg bishop Posts: 1
Wed Jul 30, 2008 11:19 am
Well,
I am a current T-mobile customer and I don't have enough hate for them to illogically switch to another company, but I definitely regret ever signing up with them. I could explain all of the details about why I regret it, but I am not one for bitching and whining. Essentially, it is because my experience has been that they systematically con, bait & switch and mistreat me. I believe the people that work there are great people but the system is what sets them up to con, bait & switch and mistreat me. So, if you are choosing between T-mobile and another provider, know that I deeply regret signing a contract with them and will be making a more informed choice when my contract is up.
Here is a little about me: My name is Greg Bishop and I live in Utah. I am one for honest, objective feedback. After my most recent dissapointment with T-mobile, I considered switching providers but I did a little comparison in my head first: the cost (in time and money) to switch cell phone providers versus the cost of sharing my opinion of T-mobile to those choosing between T-mobile and other cell phone providers. I believe the second has a greater intended effect.
Obviously, I decided to keep my service and share my opinion with others. I would hope that others would share their opinions and their biases to ensure others have a chance at an objective point of view.
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