| Author |
Message |
steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
 
Sun May 21, 2006 5:07 pm |
I'm furious!
i never got a 10% on a monitor until today. i got dinged for EVERYTHING! someone was supposed to have her account cancelled last month, but it never was. there were notes from custoemr relations (save) that said it was to be cancelled! so i fixed our mistake, and got 0% because i was supposed to transfer to save. but she'd already spoken with them last week! ARGHH!
just had to vent
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elmo01
Posts: 2195
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Jun 01, 2006 10:16 am |
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I would appeal that... you were correcting a mistake made by another rep... you took ownership of the call... I have had monitors of the same situation 2 were scored the same as you... I argued the point and they were reversed...
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu Jun 01, 2006 1:15 pm |
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was her LTV lower than 2? id fight it too qualuty is getting really bad about nitpicky little crap
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neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Thu Jun 01, 2006 4:46 pm |
They are.
They got me for not notating a customer's name in Clarify, even though I did create a contact properly in that darned system.
Another time, they got me because I didn't make a test call when adding insurance. After activating the phone.
I just don't get it.
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Fri Jun 02, 2006 1:43 pm |
I was told that i'd still need to transfer them to CRT AGAIN!
and...we have to give loyalty even if someone can't VID...i checked on that too 'cause i got dinged.
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elmo01
Posts: 2195
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Jun 02, 2006 2:33 pm |
you cant be a very good debater... I had 2 reversed... same situation
loyalty statement for non vid... thank you for calling cingular
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Fri Jun 02, 2006 2:48 pm |
lol make sure you are using the new closings too dont want to get dinged on those
i got dinged for not offering a cb to a truck driver that was calling from his phone in his truck, his complaint was hes unable to call out and its his only way to getahold of his boss for deliveries
QA needs to pull there heads out of there asses and wipe the $#!t from there eyes
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Tue Jun 27, 2006 3:04 pm |
ha i got one for only saying that i COULD block text mgs, they never requested that i do so. got it reversed.. good feeling to kick QA in the junk.
also failed a call for telling a cust to "google" an issue one time.. stupid..
and another time for saying to visit this site for reviews on phones!!! HAHA... oh well, i kinda understand the concept but still!!!
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Wed Jun 28, 2006 6:53 am |
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I think QA needs to go down i had them fail me on a call said i did not trouble the can't make/recive call issue the customer was have looked into mti map tool cust was on TDMA there was no TDMA coverage nor partner tdma coverage in the area and i adv cust they were in a no service area and i got dinged i fought that one and got it reversed it seems the QA rep didn't look in mti for coverage info to verify what i was saying he just failed me
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