| Author |
Message |
betomario
Posts: 22
Phone Model:
i885
Service Provider:
Nextel |
 
Sun Aug 13, 2006 4:13 am |
When someone ask me with courtesy to help him, I really make all I can do to help him, but he answer and he starts to shout at me, I let him to continue, in most cases, the customer apologize, if not, and if the customer calls me #$"!, I just put a special instruction memo containing something like "Dont apply credits".
If he continues, I block his service and release the call. He will be able to reconnect it later, but, by the moment, he needs to call back and wait all the IVR and Hold time!. Tis last point apply only in very rare situations. 
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Sir_GoAtaLoT
Posts: 404
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
T-Mobile |
Thu Aug 17, 2006 1:24 pm |
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if a customer starts swearing at me or scream or shit i just put them on mute take my headseat off and go get a coffee and when i comeback i will see if there done and in most cases there not so i come back on and ask " are u done yet?" and usally they get mad ever more and hang up.
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Cptech31
Posts: 567
Phone Model:
LG
Service Provider:
Hmm what service |
Thu Aug 17, 2006 2:41 pm |
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I wish we could do that here if we leave our desks when a cust is on the line we can get fired here execp if i was going to get a test phone or something like that
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xox_lilja_xox
Posts: 8 |
Sat Aug 19, 2006 1:19 am |
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this is pathetic you all need lives ...that is all
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Tigress
Posts: 192
Phone Model:
Moto V360; Blackberry 8100 Pearl
Service Provider:
T-Mobile |
Tue Aug 22, 2006 11:41 pm |
Prepaid customers are the worst, I swear.
I get to take all those lovely sup calls and let me tell you - Boy oh boy!
This one gentleman and I'm loathe to call him that called because he was having an issue with his phone, couldn't get on the net or something along those lines.
The notes stated he was told he could do an exchange, but because he was a prepaid customer he has to send the phone in first, then we'll send out another one since we have no way to charge a prepaid cust if they don't return the phone. I told him this and he wanted it shipped via fed ex.
We don't ship with them so I told him so. He swore that ECR told him we could do it fed ex...no memo's. He said that was all he could get to deliver to his house. So he yelled and screamed for close to an hour before we told him that there was nothing more we could do and hung up.
Most interesting thing? A TM even offered to have the replacement phone sent to a store and have a dealer drive it out to him and he refused!
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beyer1983
Posts: 63
Phone Model:
Moto Krzr, A900, SCP-2400
Service Provider:
Sprint |
Thu Sep 14, 2006 12:42 am |
i absolutely love it when customers are inquiring about setting up service with the company and so there are some things you have to ask over the phone... these generaly tend to annoy customers appairently!
1) their social- on average i would say about 25% of customers refuse to give a social over the phone.. yeah its safe but dont get attitude with me when i have to send you to a store to set up for service
2) their billing of their credit card is a p.o. box- unfort the systems i work with run an AV (address verification) to make sure the shipping matches the billing of the card.. if they dont match the card is not processed and the transaction can not be compleated
3) they have a deposit- its based of a credit evaluation... and if you have had past services with us. if you messed us over we arent going to be chipper and bend over for you... and 99% of the time we cannot waive the deposit (however if you are moving from one company in a merger to the other company in the merger we generaly try to waive the deposit!)
oh the stories i could continue to tell
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu Sep 14, 2006 12:53 am |
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hey wannabe what call center do you work in
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Sir_GoAtaLoT
Posts: 404
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
T-Mobile |
Thu Sep 14, 2006 12:25 pm |
| Tigress wrote: | Prepaid customers are the worst, I swear.
I get to take all those lovely sup calls and let me tell you - Boy oh boy!
This one gentleman and I'm loathe to call him that called because he was having an issue with his phone, couldn't get on the net or something along those lines.
The notes stated he was told he could do an exchange, but because he was a prepaid customer he has to send the phone in first, then we'll send out another one since we have no way to charge a prepaid cust if they don't return the phone. I told him this and he wanted it shipped via fed ex.
We don't ship with them so I told him so. He swore that ECR told him we could do it fed ex...no memo's. He said that was all he could get to deliver to his house. So he yelled and screamed for close to an hour before we told him that there was nothing more we could do and hung up.
Most interesting thing? A TM even offered to have the replacement phone sent to a store and have a dealer drive it out to him and he refused! |
if FedEx is the only one that "can" deleiver to his house then most likely it will be shipped by USPS on our side.
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Tigress
Posts: 192
Phone Model:
Moto V360; Blackberry 8100 Pearl
Service Provider:
T-Mobile |
Thu Sep 14, 2006 2:38 pm |
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He said even the post office doesn't deliever...He was a liar plain and simple.
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DuezPaid
Posts: 1 |
Thu Sep 14, 2006 9:41 pm |
I had this lady calling about a problem with her bill earlier today. She asked for a supervisor right away because she was billed for two phone upgrades that she supposedly never received. We sent her a total of 3 because she kept saying they weren't delivered or stolen from her porch. So I did a little research, checked to see if the IMEI's had been used. Well this lady received all 3 phones and all were being used. Let her know the good news that I found her missing phones, and advised her the charges are valid. $199.99 each 
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