| Author |
Message |
WebDunce
Posts: 178 |
 
Thu Sep 14, 2006 11:48 pm |
| DuezPaid wrote: | Let her know the good news that I found her missing phones, and advised her the charges are valid. $199.99 each  |
heh heh.
how did you check the IMEI's? how did you know that she recvd them (and not other people)?
I am curious becuz I am a new rep and I am sure I will run up against this at some point in time.
thanx.
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jarmerson
Posts: 57
Phone Model:
Motorola i850
Service Provider:
Nextel |
Tue Dec 05, 2006 9:11 pm |
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If they were dumb enough to ci and update IMEIS for the supposed stln phones, wow.
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Mon Dec 11, 2006 8:39 pm |
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its quite simple to see if an imei is being used.. just double click on a billed call.. bingo..
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jarmerson
Posts: 57
Phone Model:
Motorola i850
Service Provider:
Nextel |
Mon Dec 11, 2006 8:46 pm |
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billed call where? I care? WTC
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Tue Dec 12, 2006 9:35 pm |
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ok well your obviously not a rep... a billed call is a call that is on a bill.. if you work with a billing system you'd know what i was talking about... WTC
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jarmerson
Posts: 57
Phone Model:
Motorola i850
Service Provider:
Nextel |
Thu Dec 14, 2006 12:35 pm |
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Double click on a billed call in what system? Care? WHERE. Sorry about the typo, "I care?," = In care?
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CellPhoneSilly
Posts: 9 |
Fri Jan 05, 2007 11:36 pm |
grr. I had a guy call in today to complain about calling in.
I work in an outsourced call center, and the automated system does not "pop" the caller for us, so when a call comes thru, we usually dont even have caller id to count on, so we have to ask for the mobil number, the name and the account verification. This guy today calls in and gets very upset that he input the info on the phone and now I dont have it. I explain that depending on what call center his call is routed to, his info may or may not populate for us. He gets angry and asks for my sup, saying that since I am a woman, I just want his info, and that the men never ask. I try to explain that once the account is open, whether the csr is male or female doesnt matter, and what is the problem I can help you with today?
He keeps saying that becuase I am a woman he won't tell me, wants to talk to my sup, which he assumes is a guy. I get the nearest female sup to take the call, he throws a hissy and asks for the gen. manager. She says, " one moment while I locate her" and he hangs up. First I was angry, then I laughed at how my sup handled it. I think I will buy her chocolate!
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goodguy
Posts: 5 |
Sat Feb 24, 2007 2:48 am |
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As a person who has been on both sides, a CSR an unhappy customer (unhappy with being lied to by 3 CSR's at Cingular about the $1000 they owe me) there are situations like mine where, after the aforementioned lies, it gets to the point where a customer just can't hold it in anymore. In the future it will make me a better CSR but never with Cingular.
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julia1086
Posts: 48
Service Provider:
Verizon Wireless |
Wed Apr 11, 2007 6:38 pm |
Hi,
Okay. This guy calls up and wants to cancel his service when his contract ends which happens to be June 21. I told him fine I'd set it up to cancel that day. He says so my last payment is in May. I said no, we bill a month behind so your last payment will be in July. So he wants to know why his last payment will be in July. So I very patiently pulled up his last statement to use it as an example. It was from Feb 22 to March 21 and wasn't due until April 16. Thinking he would then grasp the idea. Nope! So again he says so my last payment is in May! No sir, your last payment is in July. He then says he wants to know who is illegally extending his contract without his permission. No one has extended your contract sir. Well, if I cancel my service in June then my last payment is in May. No sir July. Well just cancel it now. Ok, then there will be a $200 early termination fee. This went on for 20 minutes. Now I'm just really amusing myself because I had answered his question, explained it several times. I actually could have ended the call. Finally I said to him you can't be serious. (i wanted to say are you seriously this stupid, but refrained) He said he was very serious it was his money and this was a very serious matter. That's when I said thank you for calling, have a good day and hung up.
I have a goose egg on my forehead from beating my head on my computer monitor.
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kokaneebaby
Posts: 19
Phone Model:
LG C6200
Service Provider:
Bell Mobility |
Fri Apr 13, 2007 6:21 pm |
customer wanted to voice complaints about Cingular. she called in to tell us that shawn was still charging her credit card and stalking her. looked through account notes and noticed this has gone through office of the prez 2x and that she had receieved notice back from them. she adv me that this was the nastiest letter she had ever received. it was shawns fault her computer doesnt work because hes a computer technician and he was hacking her computer and because the computer wasnt working her tv was no longer working. she said that we had been hacking her 81 year old friends verizon phone. told her this wasnt our fault. asked if she had contacted to local authorities regarding this issue she proceeded to tell me that they werent very smart and couldnt help her. she wanted me to tell shawn to leave her alone but not to contact him because she knew the MO of a stalker and he would find her and hurt her. she then adv me that it was our fault her card was stolen and shes going through identity fraud. she said she had faxed all necessary paper and no fraud had been found on the account. the local authorities/FCC/BBB wont help her according to her. i told her this had been escalated as high as possible and there was nothing i could further assist her with on this issue. i asked if there was anything else i could help resolve for her and she told me and i quote "no youre obviously as much as a stupid f**k as the rest of the people i have talked to" and hung up
Like holy lady find your tinfoil hat and get back in the closet with your meds
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