| Author |
Message |
kokaneebaby
Posts: 19
Phone Model:
LG C6200
Service Provider:
Bell Mobility |
 
Thu Apr 19, 2007 3:09 pm |
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cust called in and adv me that the call was being recorded. cust DEMANDED that i cancel this line of service, his AT&T landline service and his AT&T high speed internet. Asking the cust why, cust said that when he signed up he was told he would get a $50 rebate card which he received but with the wrong name on it. I offered to get him to YA who could issue another card in the correct name. Cust declined stating that he couldnt use the card anywhere anyways. Asked if the customer had activated the card and he stated to me that he didnt need to activate a VISA card. I asked if there was something i could do and the cust stated to me that i would need to send him a $50 money order within 24 hours or he wanted his demands met. Cust also wanted all monies he paid towards his bill returned to him. Cust demanded to have this line cancelled by myself and i advised the csutomer that i could not cancel th account and i would need to get someone on the line who could cancel the account. I asked if i could place him on hold to do so and he agreed. I got a rep on the line at which point the customer stated that he didnt was this other person doing the cancellation and that i better do it. I adv them both i would stay on the line so that i could get him to AT&T landline services afterwars. Customer then hung up stating that I needed to cancel all three he didnt care how i did it just do it. I contacted the customer on the landline number listed on the account and adv the customer that i needed him on the line if he wanted anything to be cancelled. Customer started yelling at me calling me an @sshole and said that if i was so stupid that i couldnt figure out how to cancel these accounts that he would write a letter (DO IT THEN I DONT HAVE DO DEAL WITH YOU i though). Told the customer that he would be charged an early termination fee of $175 if he cancelled it now because he was only in 2 months into the contract. He then hung up on me again. Well now i really wanted to be an @sshole so i called him back again. He apparently didnt hear the phone ringing and tried dialing a number. He asked who he was speaking with and i said still Cingular Wireless sir. and he hung up on me again. Needless to say i didnt cancel his account with us his AT&T landline and internet never got cancelled. What a Jerk!
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WebDunce
Posts: 180 |
Sun Apr 22, 2007 3:56 am |
| Quote: | | Asked if the customer had activated the card and he stated to me that he didnt need to activate a VISA card. |
Well, he DOES need to activate his rebate card. Actually, I've had to activate ALL my credit cards.
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kokaneebaby
Posts: 19
Phone Model:
LG C6200
Service Provider:
Bell Mobility |
Mon Apr 23, 2007 3:59 pm |
yup i know they need to activate it
it comes with instructions on how to do so
w/e he was a moron anyways
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Apr 23, 2007 6:11 pm |
| kokaneebaby wrote: | customer wanted to voice complaints about Cingular. she called in to tell us that shawn was still charging her credit card and stalking her. looked through account notes and noticed this has gone through office of the prez 2x and that she had receieved notice back from them. she adv me that this was the nastiest letter she had ever received. it was shawns fault her computer doesnt work because hes a computer technician and he was hacking her computer and because the computer wasnt working her tv was no longer working. she said that we had been hacking her 81 year old friends verizon phone. told her this wasnt our fault. asked if she had contacted to local authorities regarding this issue she proceeded to tell me that they werent very smart and couldnt help her. she wanted me to tell shawn to leave her alone but not to contact him because she knew the MO of a stalker and he would find her and hurt her. she then adv me that it was our fault her card was stolen and shes going through identity fraud. she said she had faxed all necessary paper and no fraud had been found on the account. the local authorities/FCC/BBB wont help her according to her. i told her this had been escalated as high as possible and there was nothing i could further assist her with on this issue. i asked if there was anything else i could help resolve for her and she told me and i quote "no youre obviously as much as a stupid f**k as the rest of the people i have talked to" and hung up
Like holy lady find your tinfoil hat and get back in the closet with your meds |
OMG WAS HER NAME Sherlyn Fong?
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kokaneebaby
Posts: 19
Phone Model:
LG C6200
Service Provider:
Bell Mobility |
Mon Apr 23, 2007 6:39 pm |
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no her name is suzanne ohman
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julia1086
Posts: 48
Service Provider:
Verizon Wireless |
Fri May 11, 2007 7:42 pm |
I had a "lady" call in the other day who was sitting in the parking lot of one of our retail stores. She had just purchased an accessory and it didn't work. Now, I don't know how the rest of you operate, but we don't have anything on accessories. I apologized to the woman, told her I wasn't familiar with this accessory and she would need to return it to the store. She told me in a very loud, stilted voice, "YOU DON'T LISTEN VERY WELL. I TOLD YOU I PLUGGED IT INTO THE CIGARETTE LIGHTER AND THE LIGHT DOES NOT COME ON." So I replied in kind. I said, "YOU DON'T LISTEN VERY WELL. WE DON'T HAVE ANY INFORMATION ON THIS DEVICE. TAKE IT BACK TO THE STORE." This was the first time I have ever raised my voice or gotten rude with a customer. The girl sitting next to me was in total shock. She's like, "I've never heard you talk to a customer like that!" The woman asked me to transfer her to customer care, I said I'd be delighted to, but just put her on hold. There's nothing that care could do for this issue, they don't have access to accessories either. One other thing, there was a special memo on the account that said the customer abuses credits. I'm sure that's what she was really calling in for.
Who would sit in front of a store, find that what they just purchased was defective and then not take that back to the store? Why would you want to wait through the ivr for that?
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Shalalala
Posts: 661 |
Sat May 12, 2007 12:16 pm |
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If she was in the parking lot, why didn't she get out of her car and go back into the store?
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iowa
Posts: 1182
Phone Model:
Sanyo Katana Deluxe\LG Rumor\Palm Centro
Service Provider:
Sprint~MyPlan (2 Lines 1000 Min, Free Roaming,Free Internet, Free Text, Free Pick 5, Free Mobile 2 Mobile, 25% Loyalty Discount, Free Nights & Weekends@5PM, 7$ Recurring Credit.) 80 Bucks. |
Mon May 14, 2007 3:44 pm |
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Damn you guys get some strange calls. whenever i'm on some sort of legal call or where money is on the line i always record my phone calls. computers are so fuN. Especially When People Think That I Can't Record Just Cuz I'm On My Cell Bwa Ha Ha Ha
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Thu May 24, 2007 2:49 am |
| julia1086 wrote: | I had a "lady" call in the other day who was sitting in the parking lot of one of our retail stores. She had just purchased an accessory and it didn't work. Now, I don't know how the rest of you operate, but we don't have anything on accessories. I apologized to the woman, told her I wasn't familiar with this accessory and she would need to return it to the store. She told me in a very loud, stilted voice, "YOU DON'T LISTEN VERY WELL. I TOLD YOU I PLUGGED IT INTO THE CIGARETTE LIGHTER AND THE LIGHT DOES NOT COME ON." So I replied in kind. I said, "YOU DON'T LISTEN VERY WELL. WE DON'T HAVE ANY INFORMATION ON THIS DEVICE. TAKE IT BACK TO THE STORE." This was the first time I have ever raised my voice or gotten rude with a customer. The girl sitting next to me was in total shock. She's like, "I've never heard you talk to a customer like that!" The woman asked me to transfer her to customer care, I said I'd be delighted to, but just put her on hold. There's nothing that care could do for this issue, they don't have access to accessories either. One other thing, there was a special memo on the account that said the customer abuses credits. I'm sure that's what she was really calling in for.
Who would sit in front of a store, find that what they just purchased was defective and then not take that back to the store? Why would you want to wait through the ivr for that? |
i bet the cig lighter does not work when car is off
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu May 24, 2007 11:16 am |
it does w/ gm vehicals 
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