| Author |
Message |
jabberjaws
Posts: 3 |
 
Mon Apr 07, 2008 11:09 am |
| DuezPaid wrote: | I had this lady calling about a problem with her bill earlier today. She asked for a supervisor right away because she was billed for two phone upgrades that she supposedly never received. We sent her a total of 3 because she kept saying they weren't delivered or stolen from her porch. So I did a little research, checked to see if the IMEI's had been used. Well this lady received all 3 phones and all were being used. Let her know the good news that I found her missing phones, and advised her the charges are valid. $199.99 each  |
Great job I love it when a lier comes to light. Great job doing your research. It takes some time but oh what a feeling when you find what your looking forjavascript:emoticon('')
Very Happy.
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McGirk
Posts: 2361
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Wed Apr 09, 2008 10:40 am |
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And she can't fight the charges either, because once she used them, she accepted all contract terms.
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Sir_GoAtaLoT
Posts: 404
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
T-Mobile |
Sun May 04, 2008 10:51 pm |
| iowa wrote: | | Damn you guys get some strange calls. whenever i'm on some sort of legal call or where money is on the line i always record my phone calls. computers are so fuN. Especially When People Think That I Can't Record Just Cuz I'm On My Cell Bwa Ha Ha Ha |
If you do not have permission from the caller to record the call, you can be sued for it.
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elmo01
Posts: 2157
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue May 06, 2008 6:21 am |
actually no.
as long as ONE of the people in the conversation has the knowledge that is all that is required legally speaking
when you call a company and you hear that standard recording (calls **may** be recorded for training purposes) is for that reason.that a group of people **may** listen to it other than the rep you are talking to , as a training vehicle (classroom stuff) or rep assessment
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PreciousFlower
Posts: 3
Phone Model:
LG Rumor
Service Provider:
Sprint |
Wed Jun 18, 2008 3:46 am |
I work for Sprint. Have been an advanced technical support agent for 4 years.
The WORST customers are Sprint EMPLOYEES.
I HATE THEM. They are so demanding, so insulting, and think they know everything.
Yesterday, I rejoiced. The sprint store called in for help with a sprint employee's LG Musiq device. And I was SOOOO happy with the result of trying to open the account.
Poor Sprint Employees. Now ATS can't help them.
The new billing system, called Ensemble. gave me the following message when attempting to open the account so I could fix the phone.
YOU ARE NOT AUTHORIZED TO VIEW THIS ACCOUNT!
VIOLATION EXCEPTION (BUNCH OF NUMBERS AND LETTERS).
CLICK OK TO CONTINUE.
And I was booted out of the tool.
So Cool. I transfered them to Sprint Employee Accounts.
LOL. They don't know how to troubleshoot. 
Payback time!
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Cptech31
Posts: 567
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Jun 20, 2008 9:15 am |
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yea employees are a pain to deal with
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