I had this lady calling about a problem with her bill earlier today. She asked for a supervisor right away because she was billed for two phone upgrades that she supposedly never received. We sent her a total of 3 because she kept saying they weren't delivered or stolen from her porch. So I did a little research, checked to see if the IMEI's had been used. Well this lady received all 3 phones and all were being used. Let her know the good news that I found her missing phones, and advised her the charges are valid. $199.99 each
Great job I love it when a lier comes to light. Great job doing your research. It takes some time but oh what a feeling when you find what your looking forjavascript:emoticon('')
Very Happy.
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McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Wed Apr 09, 2008 10:40 am
And she can't fight the charges either, because once she used them, she accepted all contract terms.
Sir_GoAtaLoT Posts: 416
Phone Model: Apple iPhone 3G
Service Provider: Rogers Wireless
Sun May 04, 2008 10:51 pm
iowa wrote:
Damn you guys get some strange calls. whenever i'm on some sort of legal call or where money is on the line i always record my phone calls. computers are so fuN. Especially When People Think That I Can't Record Just Cuz I'm On My Cell Bwa Ha Ha Ha
If you do not have permission from the caller to record the call, you can be sued for it.
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Tue May 06, 2008 6:21 am
actually no.
as long as ONE of the people in the conversation has the knowledge that is all that is required legally speaking
when you call a company and you hear that standard recording (calls **may** be recorded for training purposes) is for that reason.that a group of people **may** listen to it other than the rep you are talking to , as a training vehicle (classroom stuff) or rep assessment
PreciousFlower Posts: 2
Phone Model: LG Rumor
Service Provider: Sprint
Wed Jun 18, 2008 3:46 am
I work for Sprint. Have been an advanced technical support agent for 4 years.
The WORST customers are Sprint EMPLOYEES.
I HATE THEM. They are so demanding, so insulting, and think they know everything.
Yesterday, I rejoiced. The sprint store called in for help with a sprint employee's LG Musiq device. And I was SOOOO happy with the result of trying to open the account.
Poor Sprint Employees. Now ATS can't help them.
The new billing system, called Ensemble. gave me the following message when attempting to open the account so I could fix the phone.
YOU ARE NOT AUTHORIZED TO VIEW THIS ACCOUNT!
VIOLATION EXCEPTION (BUNCH OF NUMBERS AND LETTERS).
CLICK OK TO CONTINUE.
And I was booted out of the tool.
So Cool. I transfered them to Sprint Employee Accounts.
LOL. They don't know how to troubleshoot.
Payback time!
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Fri Jun 20, 2008 9:15 am
yea employees are a pain to deal with
madison101 Posts: 668
Sat Aug 30, 2008 3:26 pm
Texan wrote:
One MAJOR company ( won't mention the name) will not allow a CSR to disconnect the call no matter what, the customer can call you every name, say whatever they want and you are not allowed to disconnect the call! I know T-Mobile allows their employees to after advising the customer..
That company is AT&T. I can't say I am afraid of saying that cos I worked for AT&T and had my fair share of a$$holes calling me every name in the book. Most days it would just amuse me. Do these people not realize that we could, I never did, but could, screw royaly with their accounts? We could give them spanish billing, disable any feature they have etc. and they still want to cuss at us? Someone should tell them to give their heads a shake.
randa0283 Posts: 129
Phone Model: LG Shine (Yeah! I got it back!)
Service Provider: AT&T
Wed Sep 03, 2008 4:47 pm
I used to work for a company that made outbound calls to "potential" AT&T land line customers. One thing that was common practice was to transfer the customer to another department.
One day, I was sitting there, minding my own business, waiting on the dialer to work it's way to me, and a call goes through. I did my standard greeting, and the customer promptly started screaming at me, that it was the third time in 20 minutes he had been called and that he demanded to talk to a supervisor to make the calls stop. I offered to remove the customer from our calling lists immediately and advised that it could take up to 30 days for the number to be removed from all calling lists across the company. Then offered to transfer the customer to my supervisor.
I transferred him to the spanish line.
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Sun Oct 05, 2008 8:45 am
That's no fun, I am not allowed to transfer, or release a call.
randa0283 Posts: 129
Phone Model: LG Shine (Yeah! I got it back!)
Service Provider: AT&T
Wed Oct 08, 2008 5:34 pm
McGirk - What company do you work for, just out of curiosity?
