rude customers

Great job I love it when a lier comes to light. Great job doing your research. It takes some time but oh what a feeling when you find what your looking forjavascript:emoticon('

')
Very Happy.

And she can't fight the charges either, because once she used them, she accepted all contract terms.

If you do not have permission from the caller to record the call, you can be sued for it.

actually no.

as long as ONE of the people in the conversation has the knowledge that is all that is required legally speaking

when you call a company and you hear that standard recording (calls **may** be recorded for training purposes) is for that reason.that a group of people **may** listen to it other than the rep you are talking to , as a training vehicle (classroom stuff) or rep assessment

I work for Sprint. Have been an advanced technical support agent for 4 years.

The WORST customers are Sprint EMPLOYEES.

I HATE THEM. They are so demanding, so insulting, and think they know everything.

Yesterday, I rejoiced. The sprint store called in for help with a sprint employee's LG Musiq device. And I was SOOOO happy with the result of trying to open the account.

Poor Sprint Employees. Now ATS can't help them.

The new billing system, called Ensemble. gave me the following message when attempting to open the account so I could fix the phone.

YOU ARE NOT AUTHORIZED TO VIEW THIS ACCOUNT!
VIOLATION EXCEPTION (BUNCH OF NUMBERS AND LETTERS).

CLICK OK TO CONTINUE.

And I was booted out of the tool.

So Cool. I transfered them to Sprint Employee Accounts.

LOL. They don't know how to troubleshoot.

Payback time!

yea employees are a pain to deal with

That company is AT&T. I can't say I am afraid of saying that cos I worked for AT&T and had my fair share of a$$holes calling me every name in the book. Most days it would just amuse me. Do these people not realize that we could, I never did, but could, screw royaly with their accounts? We could give them spanish billing, disable any feature they have etc. and they still want to cuss at us? Someone should tell them to give their heads a shake.

I used to work for a company that made outbound calls to "potential" AT&T land line customers. One thing that was common practice was to transfer the customer to another department.

One day, I was sitting there, minding my own business, waiting on the dialer to work it's way to me, and a call goes through. I did my standard greeting, and the customer promptly started screaming at me, that it was the third time in 20 minutes he had been called and that he demanded to talk to a supervisor to make the calls stop. I offered to remove the customer from our calling lists immediately and advised that it could take up to 30 days for the number to be removed from all calling lists across the company. Then offered to transfer the customer to my supervisor.

I transferred him to the spanish line.

That's no fun, I am not allowed to transfer, or release a call.

McGirk - What company do you work for, just out of curiosity?

rude customers

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