| Author |
Message |
D
Posts: 71
Phone Model:
Nok6133
Service Provider:
T-Mobile |
 
Sat Jul 11, 2009 11:37 pm |
It's a vicious cycle, between the company and the front line reps. As far as the disputed roaming charges, if they disabled the phone requiring the customer to request the ability to use the phone overseas, it can be referenced that the customer was informed that they will be billed for ALL voice, data and messages, with adding the international capability on the phone they are assuming responsibility for the charges that is incurred and informed the customer that this information is so noted for reference.
However the company allows the customer the ability to call outside of the US, knowing they will be charged extra and of course there are those customers that know how to work the system, thinking they are getting away with not be charged but the company (ALL COMPANIES) distribute the charge through 'fees'.
You look a one account in which there are over 20 phone lines, all of which as cancelced except one, the person has changed their number over 2 times, the company now charges a 'processing fee' for a number change.
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