| Author |
Message |
BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
 
Wed May 24, 2006 8:55 pm |
so i had a customer today call me a dip S#$% b4 she hung up on me, all becuase her phone was out of warnety and she didnt want to have to pay for a new charger, i explained that she could call motorola to see what can be done. She got mad and said she would go to the store to bitch at them, the called me a Dip S^!%.
she is so lucky im not a spiteful person because her vm would have been in spanish so fast she would have gotten whiplash..
why is it people constatly insist on being rude to/screwing with people who have so much control over them , like people who handle ther accounts or there food. thats one thing i have never done is yelled at the person who handeled my food because i know it will get spit in , i know ive done it to other people, but thats a nother story for another time
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steva11
Posts: 1688
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed May 24, 2006 9:53 pm |
i know what you mean. it's like people who have to pay a final bill "but my accounts cancelled, what's this bill from"
the worst guy i had kept asking if i heard him and if i was retarded. he was swearing and everything...because he couldn't give me the password on the account. he ended up hanging up furiously.
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Poohbear26
Posts: 32
Phone Model:
W600i
Service Provider:
Rogers |
Thu May 25, 2006 2:18 pm |
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What I dont get is when customers boldly admit to roaming or making that international call and yet they still want us to throw them out some charity. Then if u decline that request, they get all furious and then start blaming this high bill on CSR's and how sh**tty our company is, how and why is that?
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Fixxer
Posts: 16
Phone Model:
Motorola V180
Service Provider:
Cingular |
Tue May 30, 2006 10:34 pm |
Most providers, if not all, have a little clause in their contract stating if you are excessively abusive towards a representative, your service can be cancelled. Not suspended. Not temporarily shut down. PERMANENTLY DISCONNECTED and if under contract, still held to ETF.
I've pulled that one out on a customer or two...interesting what response I get hehehehehehehehe. 
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cheech0187
Posts: 4 |
Thu Jun 01, 2006 4:26 am |
| Fixxer wrote: | Most providers, if not all, have a little clause in their contract stating if you are excessively abusive towards a representative, your service can be cancelled. Not suspended. Not temporarily shut down. PERMANENTLY DISCONNECTED and if under contract, still held to ETF.
I've pulled that one out on a customer or two...interesting what response I get hehehehehehehehe. |
i like the callers who have special instructions that state "written corespondence only." fun memos to read, lemme tell ya!
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Jessie01
Posts: 18
Phone Model:
V3
Service Provider:
Rogers |
Sat Jun 10, 2006 11:40 pm |
| Fixxer wrote: | Most providers, if not all, have a little clause in their contract stating if you are excessively abusive towards a representative, your service can be cancelled. Not suspended. Not temporarily shut down. PERMANENTLY DISCONNECTED and if under contract, still held to ETF.
I've pulled that one out on a customer or two...interesting what response I get hehehehehehehehe. |
That has to be the most amusing response to the most irate cst ever. I myself have no used it even tho i was in a sup position didn't think of that.... when i leave CRT i will have to see if i can fit that in... 
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ChryRckinBetty
Posts: 3
Phone Model:
t809 |
Fri Jun 16, 2006 11:41 pm |
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Jessie- I love it! Seriously, that clause is awesome! I mean nothing like cutting someone off like that could be more satisfying! I get hollered at daily like you as a CSR only I work for a corporate office and deal with a different crowd... the ones who don't want to deal with CS anymore. So when I find out their serivce is getting cancelled cuz they harrassed me or a CSR, best feeling ever! =)
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elmo01
Posts: 2157
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Jun 20, 2006 1:07 pm |
lets not let the power get to our heads...
in 6 years I personally have only seen 4 accounts that were cancelled for that.... the documentation for that kind of cancellation is meticulous...it has to pass legal scrutiny...as well as have the blessing of a couple of VP's...I personally would not bring that into the conversation...the customer might find that a little "combative"
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steva11
Posts: 1688
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Jun 20, 2006 2:29 pm |
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I've never seen it. I wouldn't be surprised if i ever did.
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Fixxer
Posts: 16
Phone Model:
Motorola V180
Service Provider:
Cingular |
Tue Jun 20, 2006 6:58 pm |
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Lemme Clarify (tm) that: I have pulled the cancellation clause 3 or 4 times when it came down to a customer personally insulting ME.
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