| Author |
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Sorry
Posts: 10 |
 
Wed Jun 21, 2006 2:29 pm |
News FLASH- 45 days and counting-
Today Cingular sent me a new SIM card- alas they sent the wrong one again!
Sweet service.
What a bunch of talented mindful people who care deeply about thier customers experience!
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Jun 21, 2006 2:33 pm |
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45 days...and you're still hanging on? wow...
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swolfe32
Posts: 2 |
Tue Jun 27, 2006 4:09 pm |
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hey i had the same problem as you and i tried calling cingular and they told me to go in the store and they told me to call. but then they finally when i went to the store they said they would try to activate someones old sim card from an extra phone they had, whcih it worked and now i have my phone back. just wanted to let you know that. and i have an extra sim card also if you need one.
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Sorry
Posts: 10 |
Tue Jun 27, 2006 5:38 pm |
That would be amazing- I hope the idiots out here in San Francisco can figure out how to use an old SIM card. I'm not sure if this forum will allow us to exchenage personal information, so that I could take you up on that offer. But I'll try to insert my email address. try me here iamparis@gmail.com
I would really appreciate your extra card, thank you so much for the offer.
Today is great timing- last week I was "personally promised" that a SIM card would be sent FEDEX to my home address and this problem would come to an immediate end! - Cingular sent the SIM card to an address I haven't lived at since 2001. Nice work if you can get it!
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elmo01
Posts: 2195
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Jun 28, 2006 7:26 am |
this is really turning out to ba a comedy of errors...
some questions for you
1 Are they charging you for the sim?
If so demand tthe charges be reversed, as well as the shipping charges
2. you have been without service for at leas 45 days and counting....I've been following your posts with some interest ( I work for Cingular... dont hold that against me)... demand at least the last 2 months services charges be refunded
3. as well to drive your point home ask for a courtesy credit for the errors of the situation.. this should be worth at least 50 bux MORE
and as an aside... I see one of our fellow poster offered you a spare card... given the situation that may start a new round of "confusion"....
henceforth until resolved deal only with a supervisor... get names of all the people that you talk to (I hope you already have started this)
and finally after it is over... write a letter... to the CEO (Stan Sigman) describe the situation in point form... include names dates and actions taken or mistaken or not taken...
Cingular Wireless Customer Care
P. O. Box 68058
Anaheim Hills, Ca 92807
hope this helps...
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Wed Jun 28, 2006 11:41 am |
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Yea you don't really want to try using a used sim card that may make things worse.
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swolfe32
Posts: 2 |
Thu Jun 29, 2006 7:26 pm |
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i used an old sim card, it took cingular 2 seconds to program it and it works fine for me. i mean i guess not having a phone is better 4 you, but personally i would rather take an old sim card and have a phone. unless you just like drama... and the advice came from a customer services manager that talked to us.
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glitter
Posts: 6 |
Fri Jun 30, 2006 3:29 am |
i have read all your notes. beleive me they always do the wrong stuff be it sending the wrong sim card or changing you to wrong rate plans. I do not know whether they do it accidentally or not.
Anyway to make your phone work with ATT plan you need sim starting with 8931 not 8901. 8901 works with cingular not att.
Also cingular do have 8931 sim because recently I have purchased that. So just go on asking them. The sim card cost $25 each when purchased from store.
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gini
Posts: 6 |
Sat Aug 12, 2006 8:10 pm |
I do not want to migrate to Cingular yet. So when my husband lost his cell phone so I called in to deactivate it and to order a new sim only. (I had an old AT&T phone.) Cingular told me the AT&T sims were on back-order and would take 4-6 weeks, but I could try calling local stores. Instead I ordered a sim from eBay, as well as a cool unlocked phone. Five days later my husband had an active phone again, so we're happy. But now I'm thinking I should get spares so next time we won't even have to wait five days. I've got spare sims now and more unlocked phones. Two questions-
1. Can I go ahead and activate the extra sims? Can two sims be active for one phone number?
2. Since AT&T will be the new parent of Cingular, will my original AT&T contract be honored for upgrades and continued support, or will I still someday need to migrate to a "Cingular" plan?
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Jadall
Posts: 389
Phone Model:
Nokia 3300,Nokia n-gage, SEt290a
Service Provider:
Cingular |
Sat Aug 12, 2006 8:18 pm |
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no 2 sims can't be activated leave them be "blank" tha tway they can be setup on just about any phone if they are activated in system and deactivated they will be diabled. and as far as I know if you upgrade I beileve they will convert you to cingular.
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