it's funny here in my center when reg care reps are in q my department is so bored beacuse call are not comeing to us. we believe that when they are in q they want to stay on the calls as long as they can to advoid the next call. But when they are not in q my department (tier II tech support) we are slammed as they want to get rid of there calls so they can talk to there firends.
The only days i hate is when there is a know issue it is listed in end and all sharepoints you get the reps that don't look that keep calling in no matter how many time you tell them it is a know issue they keep calling about the same thing over and over and over again. Here is an example we were have a national issue with the activations system and switch manager nothing was being activated or provisioned i spoke to the same rep i told 12 diffrent time in the day to not removed and readd vm to the account on her last call the had removed and readded vm to the account 12 times. I could have fixed the issue if she would have call before she removed the feature now the system has to removed vm 12 times and re add it 12 times before the cust can use the vm again
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wannabe Posts: 44
Mon Aug 07, 2006 7:08 pm
you spoke to the same rep 12 times??? omg he needs to get a new job.
Cptech31 Posts: 604
Phone Model: LG
Service Provider: Hmm what service
Tue Aug 08, 2006 6:56 am
you know i don't mind talking to transation reps more than a few time but this rep that i told the 12 times not to do it came out in customer the same time i did
TipiCrawler Posts: 617
Phone Model: Nokia
Service Provider: Cingular
Wed Aug 16, 2006 7:06 am
that rarely happens here in Illinois we never get the same tech support rep twice......but yeah they should shoot the 12 time rep you spoke to.....I would have emailed their manager.
BigRUSS Posts: 2124
Phone Model: two cans ( del monte) and some string,
