| Author |
Message |
ChryRckinBetty
Posts: 3
Phone Model:
t809 |
 
Fri Jun 16, 2006 11:18 pm |
I am curious as to how long this will go on... just something I heard and wondered what people thought of this concept...
So, Cingular says they have "Fewest Dropped Calls" as an advertisement... or should I say False Advertising? Apparently, in order for them to claim this the caller that "loses" their call doesn't actually drop because they "end" the call. So let's say, your talking to someone and all of a sudden, you hear nothing.... so, you look at your phone and wonder to yourself "What just happened??" So, you hit end and call that person back. Technically, you ended the call even though it appears it "dropped".. Now I must admit, I don't know a lot about the technicalities, But none the less it's an interesting business tactic. So basically in the end both callers get billed for the phone call since the user technically "ended" the call.
Any comments on this concept?
|
 |
Advertisement
|
|
|
|
|
steva11
Posts: 1682
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sat Jun 17, 2006 12:01 am |
the research was done by an outside company taht tested call quality. the process you mention does not factor into the "fewest dropped calls" claim.
if you ever do get a dropped call, don't hit "end" just resend the call and a "dropped call minute" will be placed on your account.
|
|
ChryRckinBetty
Posts: 3
Phone Model:
t809 |
Sat Jun 17, 2006 5:00 pm |
Sounds interesting and does make sense. I just can't believe that a company could actually get away with doing that, ya know? Hopefully no one has an issue with this 
|
|
steva11
Posts: 1682
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sat Jun 17, 2006 5:25 pm |
what do you mean?
they aren't getting away with anything because the situation of the claim does not follow the logic that you gave. that's not how they claim "fewest drop calls" research was done by a 3rd party company that tested wireless calls, and cingular came out on top. there's no trickery here.
|
|
defline
Posts: 1 |
Sat Jun 24, 2006 2:04 pm |
|
Fewest dropped calls? give me a break, what's missing is evidence to back up the claim.In January of this year ( 2006 ), Consumer Reports released a call-quality survey of 50,000 of its members that had Cingular ranking no better than third in any of the 18 cities included. Verizon was top-ranked, followed by T-Mobile, Sprint, Cingular, and Nextel. Cingular was ranked fourth overall in the survey, with ''middling to low levels of consumer satisfaction" and widespread static problems. J.D. Power report said T-Mobile and Verizon were ranked the highest by consumers, even the little company ( Telephia ) in San Francisco that did the survey refused to give any data... false advertisment at its best!!!
|
|
W4NX
Posts: 2
Phone Model:
Motorola RAZR V3x
Service Provider:
Cingular |
Sat Jun 24, 2006 4:49 pm |
|
i'd be willing to go along with it. i have never had a call drop on cingular's network. i had some dropped calls on AT&T's network, pre-cingular merge.
|
|
neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Sat Jun 24, 2006 5:02 pm |
They conducted the study by making 1.5 million test calls through some 10-15 metropolitan areas using the major wireless carriers. Of those, Cingular had lowest.
However, there are hundreds of areas in the United States, and there's 100 metropolitan areas that're considered "important" to the wireless carriers. You ought to use your own judgements, experiences, and opinions from people around you on what is the "most reliable" network." Only a tool buys into these studies; they're just advertising leverage.
|
|
uunfews
Posts: 1 |
Mon Jun 26, 2006 3:15 pm |
|
Telephia is the company name that did the survey and the fact that they never tell how the survey was performed should tell you something.
|
|
Jadall
Posts: 389
Phone Model:
Nokia 3300,Nokia n-gage, SEt290a
Service Provider:
Cingular |
Mon Jun 26, 2006 8:20 pm |
|
I challenge someone to look up this telephia I'm sure they can show this survey how they did it. And yeah it's advertizing gimmick customers call "Lowest dropped calls my ***" and simular comments. i'd like to know what devices they used if they used a low end phone that most people have too. (like my FAVORITE model phone the lgc1500)
|
|
neek
Posts: 117
Phone Model:
LG VX-8300
Service Provider:
Verizon |
Wed Jun 28, 2006 9:47 am |
They didn't use a phone for the tests. They used a wireless radio tethered to a computer to place outbound calls while traveling. The wireless radio's set up to work like a cell-phone on the various platforms, but it's not like what we use on a day-to-day basis.
It's just a radio designed to connect to network and test radio reception. And in the areas they did this study, Cingular had the fewest dropped calls. *shrugs.* Like I said, though, the actual coverage this test provided doesn't encompass 100% of the United States; only a small fraction in the top 10 metropolitan areas.
|
