| Author |
Message |
MSHARK1027
Posts: 1 |
 
Fri Jun 30, 2006 3:21 am |
 2 months ago, I had my wife contact Verizonwireless to get a copy of one of many bills that we did not receive in the mail. Although at the time she was authorized to do or change anything on the account, a rep. called me, while at work and very busy loading a vehicle on my tow truck, and proceeded to tell me about what was going on and then told me a few things about my wifes and son's cell accounts (family plan), things that I had already knew, but they had me so confused about the whole situation, well, they ended up talking me into getting a nother 4 dig. password alomg with my other one, took my wife off of the account and got me for 8.95 extra every month. Not only did they bother me with a petty problem that was a mixup on their end, I now have a password that I can't remember to save my life, they won't help me now until I can give them this stupid password, they ended up charging my bank account a charge that they wont tell me about until I get that password, so now I'm stuck until I can find the time to go out of my way and run to run of their stores to get this straight. above all, when my wife called them to try and get this straight they made it sound like I called them and just "locked" her out of the account and didnt tell her they called me..i had my own "fireworks" going on way before the 4th of July...I will not renew my contract...[/code]
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steve0092
Posts: 174
Phone Model:
motorola v330
Service Provider:
t-mobile |
Sat Jul 08, 2006 4:38 am |
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you should got to t-mobile youwould never have this problem there. also they have the t809 with islike the best phone beats all verizon LG phones it true andd they have the t509 which is then thinest phone in the usa.
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stephanS
Posts: 5 |
Sat Jul 08, 2006 7:25 pm |
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that is silly to say you would never have such a problem just becuae your with a different company. This sounds like it could be fixed very simply. It could happen to you with any company. I would suggest that you stop by a local store and speak with a manager and tell them what happened. Be sure to bring identification of who you are and they will surly fix it on the spot.
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Texan
Posts: 229
Phone Model:
Moto |
Fri Jul 14, 2006 1:54 am |
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You can have the password removed over the phone simply by providing last 4 of your ssn, billing address, cbr# date/amount of last pymt on your acct that way you dont have to go to the store...
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tampadelphian
Posts: 407 |
Sat Jul 15, 2006 3:19 pm |
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I have a feeling that this may not be the whole story here....if yu can get my email from the system I'll be glad to look into it...
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Texan
Posts: 229
Phone Model:
Moto |
Sun Jul 16, 2006 12:00 am |
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I am with you, Tampadelphian it doesn't add up.. may be more to it...Though some Reps could have given him incorrect info...
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darkosparko
Posts: 1 |
Fri Apr 25, 2008 5:35 am |
I have been in a similar situation....my soon-to-be-ex-husband is in fact a sneak, and he was making a lot of calls he shouldn't have, so when I tried to look at the bill, he put a billing code on the account. He locked me out of my account and now that we are getting divorced after only about 1 year, I can't get my phone number back from him because he is the account holder and I merged with him on a family plan.
It has been so aggravating. They have called back and forth between the two of us, and I got to hear when they call me back that he won't let me have access to our account. Then he would tell me some lie and I would call back and they would correct the lie. We went around and around. I had never been humiliated in front of a customer service rep before--by my own husband. It was like someone saying, "I'm sorry, but your husband is cheating on you, so no, he won't let you see your own bill. "
I am changing companies after my divorce.or I may change in the next week. I am researching it and may have to get a new number, which I hate to do with all of the other changes going on.
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getLitnow
Posts: 175
Phone Model:
Motorola MicroTAC Elite
Service Provider:
Phones R' Us |
Fri Apr 25, 2008 2:00 pm |
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Yeah sadly this is not uncommon when people separate. There are no "joint accounts". it's always under ONE social security number. If you both opened it and used his SSN then it's HIS account.
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iowa
Posts: 1142
Phone Model:
Sanyo Katana Deluxe\LG Rumor\Palm Centro
Service Provider:
Sprint~MyPlan (2 Lines 1000 Min, Free Roaming,Free Internet, Free Text, Free Pick 5, Free Mobile 2 Mobile, 25% Loyalty Discount, Free Nights & Weekends@5PM, 7$ Recurring Credit.) 80 Bucks. |
Fri Apr 25, 2008 3:39 pm |
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that's why i put everything in my name. hehe
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