| Author |
Message |
dathmalus
Posts: 114
Phone Model:
samsung i607, HTC shift
Service Provider:
AT&T |
 
Wed Jul 12, 2006 6:30 pm |
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Effective with their September invoice, customers will start receiving a monthly network service charge of $4.99 for each TDMA or Analog line of service on their account. Notifications will be sent to all customers with TDMA or Analog service beginning with the July 5th bill cycle. Customers with TDMA or Analog lines of service in Telegence, CARE and AXYS are impacted by this charge. GAIT customers are NOT impacted. Customers unwilling to upgrade to GSM who wish to cancel as a result of the charge may do so without paying the ETF if they meet certain conditions (please do not proactively offer this).
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steva11
Posts: 1682
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Jul 12, 2006 6:43 pm |
| Quote: | | (please do not proactively offer this). |
i guess that doesn't mean much! 
we'll be getting lots of calls on this i'm sure.
for anyone who's wondering what it's for, cingular has stated that is to recover costs of supporting the TDMA customers such as network maintenence. only 5% of cingular's airtime uses the TDMA network, and the was around the fee is to cancel or switch to gsm, as this will be applied on all tdma accounts.
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FlyerTDL
Posts: 157
Phone Model:
Nokia 8260/6235i
Service Provider:
The New AT&T/Alltel-U |
Thu Jul 13, 2006 1:13 am |
Does this fee also apply to AT&T Free-2-Go Prepaid customers???
And if so, how will we be billed this fee if we do not pay Cingular on a monthly basis? Will it come out of our next refill, what? 
How are they supposed to contact us? By mail? A voice announcement when we call 611? A text message?
As it is now the middle of the month, and I at least, have not received anything yet if prepaid is to be billed this fee. 
Also, how do we know if we are in a Telegence, CARE or AXYS market? Is it based on geographical regions?
If so where does Austin/Central Texas fall under?
Any clarification that a Blue side CSR could provide would be appreciated. 
Thanks! 
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elmo01
Posts: 2206
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Jul 13, 2006 7:05 am |
Flyer..
from the wording in the memo it looks like that applies to post-paid accounts for the time being... you are prepaid...thats all we know for now
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FlyerTDL
Posts: 157
Phone Model:
Nokia 8260/6235i
Service Provider:
The New AT&T/Alltel-U |
Thu Jul 13, 2006 5:10 pm |
Thanks elmo.
Keep us posted if you here anything new.
BTW, for future reference, do you know whos market I fall under, Telegence, CARE or AXYS? I'm in Austin/Central Texas.
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Jessie01
Posts: 18
Phone Model:
V3
Service Provider:
Rogers |
Thu Jul 13, 2006 8:12 pm |
| FlyerTDL wrote: | Thanks elmo.
Keep us posted if you here anything new.
BTW, for future reference, do you know whos market I fall under, Telegence, CARE or AXYS? I'm in Austin/Central Texas. |
If you have a TDMA accnt it's based under AXYS
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elmo01
Posts: 2206
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Jul 14, 2006 7:15 am |
| FlyerTDL wrote: | Thanks elmo.
Keep us posted if you here anything new.
BTW, for future reference, do you know whos market I fall under, Telegence, CARE or AXYS? I'm in Austin/Central Texas. |
all TDMA former ATT is AXYS ....thats the name of the software that is the GUI for the billing system
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Cptech31
Posts: 608
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Jul 14, 2006 7:27 am |
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god i miss using axys it's been a long time sence i was able to get into axys i lived in axys for almost 3 years but i would not give up telegence to go baack to axys
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FlyerTDL
Posts: 157
Phone Model:
Nokia 8260/6235i
Service Provider:
The New AT&T/Alltel-U |
Tue Jul 18, 2006 8:51 pm |
Thanks everyone. I'll rember that.
Please post if there is any update to this policy.
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jad
Posts: 2 |
Tue Aug 01, 2006 2:49 pm |
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Howdy. I am new here and looking for the full original document referenced in the post, the one with instructions not to "proactively" offer to waive the ETF. Can the original poster or someone else point me in right direction? Many thanks
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