| Author |
Message |
elmo01
Posts: 2341
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
 
Wed Jul 19, 2006 1:17 pm |
|
why cant you order online?
|
 |
Advertisement
|
|
|
|
|
tehtigre
Posts: 15
Phone Model:
Pink Razr V3
Service Provider:
the one & only Cingular |
Wed Jul 19, 2006 1:26 pm |
Every time I try to order, add a line or edit my features - I get an error message saying that I cannot do it online and must call customer service. Customer service told me that I should do it online and I told them about the error message (which I have gotten for the past 4 years or so). The last CSR told me it was because they were having system problems that day and they were "down". I said it had been that way for years. She said I could take care of things online myself in a few hours.
I still can't. Same error message.
|
|
elmo01
Posts: 2341
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Jul 19, 2006 3:00 pm |
| tehtigre wrote: | Every time I try to order, add a line or edit my features - I get an error message saying that I cannot do it online and must call customer service. Customer service told me that I should do it online and I told them about the error message (which I have gotten for the past 4 years or so). The last CSR told me it was because they were having system problems that day and they were "down". I said it had been that way for years. She said I could take care of things online myself in a few hours.
I still can't. Same error message. |
ok... call this number
888 867 4384 (web orders)...they handle calls for online orders that the customer cant do themselves
|
|
tehtigre
Posts: 15
Phone Model:
Pink Razr V3
Service Provider:
the one & only Cingular |
Wed Jul 19, 2006 5:23 pm |
Thank you elmo...
I was on the phone with a lady named Stacy this afternoon who helped me with my account and she cleaned up ALL of the crud and mess that everyone else had made the past couple of weeks. She notated all sorts of stuff, prorated my plan, combined my lines back the way they were supposed to be - each of my lines from my family plan had been assigned to individual plans somehow?!?!?!. SHe was able to activate my new phone and made sure hubby's corporate discounts were in...almost everything.
She couldn't add our line, but she sent me to the correct department and they took care of it...with NO hassle. She did say that the Firefly was or was about to be available again. They had fixed the SIM card compatibility issue.
Thanks so much.
|
|
tehtigre
Posts: 15
Phone Model:
Pink Razr V3
Service Provider:
the one & only Cingular |
Wed Jul 19, 2006 11:26 pm |
Firefly followup:
No one at Cingular (on the phone) could get their system to process a Firefly - it would show available, but would not finalize the order. They did not believe me that I could go to cingular.com and put in my zip code and the phone would come up for me...FREE w/contract.
So the rep opened another screen while on the phone to me and just went to the regular website, put in my zip and VOILA! So she finally finagled (is that the word?) the system by ordering it online HERSELF! ROTFL!    She credited the shipping/activation and said to just call in when the phone arrives in a day or two and activate the additional line.
Sorted!!!! Brillant!!!!!
But WHY is it so difficult to begin with? It is making it so hard on the CSR and customers alike. Poor folks all around.
|
|
elmo01
Posts: 2341
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Jul 20, 2006 7:48 am |
|
your issue is a little on the unique side... a phone that was taken off the shelves and "sort of" put back on... most reps will memorize the national offers and generally they will cover most situations... definitley not your situation...as long as it came to a resolution thats all that matters...
|
|
Cptech31
Posts: 644
Phone Model:
Nokia 6085
Service Provider:
AT&T/Cingular |
Thu Jul 20, 2006 8:16 am |
|
well i am glad to hear that you were able to get the phone you wanted i am supprised that the rep was able to get that order placed for you but i hope you enjoy that new phone
|
|
tehtigre
Posts: 15
Phone Model:
Pink Razr V3
Service Provider:
the one & only Cingular |
Thu Jul 20, 2006 11:11 am |
Thanks guys. My SN son will rarely use it anyway, but at least he will have something.
It was a weird situation and neither of the last 2 reps knew anything about it ever having a compatibility problem, thought the first one did.
Strange day....
|
|
Cptech31
Posts: 644
Phone Model:
Nokia 6085
Service Provider:
AT&T/Cingular |
Thu Jul 20, 2006 1:34 pm |
|
There is an issue with the newest version of the cingular sim card not being compatbal with the firefly is why cingular execp for the few still in inventory stoped selling the firefly
|
|
NoAdjustment
Posts: 2 |
Fri Aug 11, 2006 3:11 pm |
| elmo01 wrote: | | timmyjoe42 wrote: | The problem is that Cingular should be advertising the quick features on the phone more, and also express that they are free. I didn't use the *646# send feature because I thought it used my minutes.
Does calling voicemail use my minutes? That calling rate code on my bill makes it confusing.
It's also free to call customer service, right? |
checking your voicemail does not use your minutes as long as you are on the cingular network...and a call to customer care (611) is a free call |
calling voicemail does come out of your mins unless you have enhanced voicemail that included the per minute rate of 0.00.
|
View more 
