Anyone at Cingular capable of comprehending english?

I've just been blown away. The whole reason I've been switching cell services to Cingular was the great online account management but it's like some kind of trick. I got tired of Sprint because every time I blow my nose they want to lock me into another 2 year contract and if I want to make any changes, upgrade a phone, etc, I get pushed off to a 'sprint location'. When I go to any of the vaguely nearby sprint locations they can't help me and I need to go to a different location instead - FAR out of my way.

I got a nice deal on a wireless broadband pcmcia card for my lappy through cingular. Did it all online. It was perfect for me. Then in examining the account info and options it looked like cingular was the answer to my sprint misery so I've switched. Ditching mine and my girlfriends account couldn't have been easier.

Now I want to add a couple more lines & phones to my family talk plan. The site even has instructions on this simple process. Sounds great. But when I try to use it I get an error right off the bat that it could cause a rate plan change and I have to call in. Which I won't do, I can't make phone selections over the phone!

I put in a support request where I refered to the error being a problem. They kindly repeated the accompanying error message.

I explained that it was a problem I needed fixed so I could use my account.

They tried to call me at home, in the middle of the day and replied to my ticket 'well we tried to contact you to discuss your options' (my work number is on file listed as a work number) and they explained that the site was broken and techs were working on it.

I asked if there was any way to know when it might be fixed and they said again, that they tried to call me (at home) and help, that I should try again in 72 hours and if still no go - I should call to get this done.

I know this tactic pretty well - it looks to me like there is not and will not be any way to add lines to the family talk plan online - even though they say you can and offer instructions.

This flat out doesn't make sense to me and pisses me off. I don't spend over $139/mo with these guys with intent to add even MORE to my account just to get the run around from a bunch of unhelpful half-witted helpdesk wankers!

Has anyone else tried adding a line to family talk lately?

if you already know what phones you want, why not do it over the phone? or stop into a store?

I don't know the phone. I'd like to be able to look at the deals which apply to adding phones on new family talk lines and compare phones & features. They've got 'todays deals' etc too.

I can't really do that over the phone and I have to attend phones all day while at work, am on call 24/7/365 so honestly wasting more time on the phone with one of these phone monkeys that usually makes me wanna kill myself anyway turns me off.

Taking time to find and go to a cingular store that's not just some 'authorized' dealer and will undoubtedly be out of my way doesn't sound like a lot of fun either. By the time I'm done for the day I'm done, I just wanna go home.

Sure that all sounds kind of retarded but...

****The functionality I want is built into the online account manager. This is why I signed up. The FAQ has the instructions and it looks like it would take all of about 2 minutes. But it doesn't work?!?!? To me this is the same as the phone not working or being double billed, or not being able to get support!!! It's a service feature which I selected cingular for - but it doesn't work and they don't know when it WILL???!!?!?@@one!#eleven!!11******

I can add new lines, just not family talk lines. I can order phones, but I just can't order phones and have them put on my family talk plan?!!?

Am I the only one who gets annoyed by things not working and customer service people who don't even look at a situation and try to be helpful?

I wish I could run my business like that. If one stilly, stupid feature didn't work on services I provide, most of my customers would be pissed and we'd never hear the end of it.

Sounds to me like you'd rather waste time in these forums explaining why u want it to work for you then actually going out and making it work for u...OLAM is not perfect give you that..OLAM is not going to change your rate plan for u in the cingular systems ...go to a stre..call cust care...you say you dont want to deal with that phone monkeys...but yet you say u man phnes 24/7/365....sounds to me like ur a phne monkey urself lol ontop of that all of those ''online'' only deals are avail thru customer care so that blows that excuse out of the water fer sure.

Me no speaky englishy?...

Just like Jessie pointed out, it seems you're getting mad because you can't have it your way...if you want something done your way, go to Burger King. Things probably would have gone differently if you applied more patience.

Jeez...it's just like people whom complain when a website is down or having problems, and they keep screaming when is it going to be fixed not knowing how much code there is.

"When will it be up and running" - it will be, when it's fixed.

And honestly, it might be hard to realize but those are people on the other line. If I was the rep that answered and you were on the other line and called me a monkey or whatever, I don't (nor do any other CSR) appreciate that. I also wouldn't tolerate that.

OP you need to relax. The OLAM does work great, but you need to realize that anything dependant on the web does break down from time to time. No site on earth has 100% up time. You can easily solve your problem by picking out the phones you want online where you can see all the shiny specs and features. Then call in with your selections prepared and you have your new lines set up just as quickly. The phone monkeys only throw crap at you when you act like you need it.

Really now. A webpage's not working perfectly? What a tragedy. With all that's going on this world, this sounds terrible.

OP, if this is such a big deal to you, then purchase the phones as additional lines and then call into customer care to merge family talk groups together. Or, do as other people suggest: call in.

If you don't want to talk to people because we're all a bunch of crap-flinging monkeys, then you doubly shouldn't trust the website: these crap-flinging monkeys programmed it.

Hey guess what jackass stuff doesn't work the way it should sometimes, welcome to the real world. And to be honest if you called in and talked to me with that attitude I would't help you

Anyone at Cingular capable of comprehending english?

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