This is why I dont trust sprint Reps.

I have been a customer with Sprint for two years.

Recently I have been offered a “$150.00 discount on a new phone” as an incentive to stay with the company and to receive a new phone, let me explain my problem. I’ve been called by a sprint representative who said that my contract was ending in July and that I had a $150 credit to use toward a new phone; I was at work and had to hang up on her unfortunately, before I could ask anymore questions.

So I decided to visit my local Radio Shack to explore my wireless options since I had to renew my contract and had a credit on a new phone. I was told that the rebate was off the regular price, not the 2 year contract renewal price.

I called the Sprint Customer Service number and spoke with a representative that told me that I should be able to get the phone for FREE with no extra charges (I had wanted the Katana which was $129 after 2 year contract renewal) since the rebate could be applied towards the 2 year contract renewal price. I explained my problem thoroughly and more than once and she insisted that the salespeople were wrong and I was correct and that the rebate should show up on their records. As a result, I renewed my contract, thinking that the information I was given was correct.

The next day, I returned to the Radio Shack and told me that the Sprint representative was wrong and that I could not apply this “rebate” towards the phone since it didn’t even exist. At this point I had already renewed my contract for another two years with Sprint on the phone with the rep.
I went to the actual Sprint STORE in the same shopping center. They also told me that I had to get the discount off of the regular price and not the renewal price. They should have informed me of the activation fee being waived if I ordered the phone online, otherwise I would have ordered it online instead.

Here in lies the problem, the only reason why I renewed my contract was to obtain a better phone to enhance the service I had. When I was told I did NOT have to spend extra money that was an incentive to retain Sprint for another two years. Now I am stuck with a TERRIBLE and CHEAP and OVERPRICED phone that is substandard and was not fully informed by your representatives. I would have rather kept my old phone and had it repaired.

okay from the store (not ones in the malls but actual stores like in strip malls and such) they should have been able to do the instant rebate. however radio shack, best buy, circut city, walmart, costco ect. are not sprint stores so they are not able to uphold Sprint Rebates and policies...

over the phone and the internet through sprint it would cost the full price of the phone to a debit or credit card and then all the rebates you are eligable for are going to be mail in!

and when upgrading you can get upto 150 for your phones life time... and sometimes there are extra rebates... but as far as getting a cheaper phone then what new customers get there is not a possible way. the rebates Everyone gets are all from the FULL price of the phones...

thats the what sprint has done the upgrades for quite a while and when i was with verizon their system was exactly the same...

so yeah its basicly a lose - lose cituation

Well I emailed the president and the chairman with my problem (thanks the sticky in this forum) and the escalation has cleared up the problem, I received a katana and sent my old phone back. I am satisfied with the end result, but not the means it took to get there. The radioshack will never get any of my business again.

Once again we are having problems with Sprint, we have upgraded our plan to a family one and now my fiance cannot recvive messages from anyone who has virgin mobile phones. We've had the problem for 7+ days now and all we get are shrugged shoulders and 24 hour promises that are never fufilled. Her entire family has virgin mobile and her number is a port from that company. I also set her phone up for 1000 texts that will never be used because of this problem.

Would you be willing to email me direct with your problem, and I can put it in the hands of the person that can fix and solve the problem?

sucks to be u. i dont no y u would even want sprint to begin with

Don't be angry with Radio Shack, they had it right, the Sprint rep was obviously undertrained when they told you the 150 'rebate' was off of the two year price. The 150 'rebate' is how you get the two year price. As for the Katana being overpriced, that is a matter of opinion. It doesn't have quite as many features as the RAZR, Blade, or Fusic, but it has a stronger signal and longer battery life without needing the extended life battery, as well as it being more compatible with BlueTooth devices then the most of the other phones. If extra features like a better camera or MP3's was what you were looking for, the Katana is not right for you, but if you aren't looking to walk in a snow storm because you still have signal when the Blade didn't when your car went into the ditch, then I'd say it is a good value.

well sprint rep. are very unconsistant with their answer. i am a verizon customer who had recently switched to sprint, because of their very attractive plans (SERO) but. their customer services are BAD! it takes. 10 min to get to a CSR. another 30 min to explain situations. another 30 min for them to find out what REALLY happen. it's jus a hassel with them. AND they don't even speak english.i hate tehm

Sprint outsources a lot of there customer service to IBM who uses foreigners, if at first you don't get an English primary speaker, hang up and try again. Those same 'ousourced' csr are also the ones most likely to be unclear or incorrect in what they're saying over the phone to customers.

I Just Go To The Sprint Store. They Can Speak English.

This is why I dont trust sprint Reps.

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